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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong

Recent customer reviews

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Very good

7.0

based on
3203 reviews

1679 reviews in English

Value for Money
6.8
Location
7.8
Staff Performance
7.2
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
6.5
Food/Dining
6.1
All reviews (3203)
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Parmod V. Business travelers Canada, February 8, 2016
wash room too small

location clean staff
3
its ok washroom too small
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Marie A. Families with young children Philippines, February 2, 2016
Good location

Location.fast check inn check out.friendly staff
8.7
Good.it was good for the rate.the room is clean.small but normal in hong kong.make up room everyday.presentable and good staff.other traveler complains thay the room is too small. The bathroom is small but come on..there are a lot of 5 star hotels available like the shang or Marco Polo..if they really want a bigger and luxurious room.but for the price that they want. But complains a lot.I dont think its nice of them.
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Ramee A. Couples Philippines, February 2, 2016
Comfort room is too small

cleanliness, comfort and location
7
The room was nice and comfy, the comfort room is too small and had problems fitting my self into the toilet bowl. I am 180lbs and small built, and fitting is so hard. Overall the location is nice, malls are in walking distance and staff was nice.
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Meer S. Business travelers Hong Kong, January 30, 2016
no more
2
Not comfortable
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Beomjoon K. Business travelers South Korea, January 28, 2016
Close to Jordan station

Clean, 5-min walk to Jordan station, bad bed
7.7
The hotel was quiet and Super clean, the staff was friendly.
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Kulaya T. Couples Thailand, January 24, 2016
Worst Hotel

Good location but worst room
2.3
No heater.. No Closet! Nightmare in Hong kong during winter time! How could agoda rate this hotel 4 star hotel! Very suspicious!
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Martin C. Couples Malaysia, January 22, 2016
Small Room

Excellent staff performance.. Clean and in city
7.7
Room very small but pleasant
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Antonio J. Business travelers Philippines, January 19, 2016
Hotel for Backpacker

Near MTR, Near restuarant, Near bar
5.7
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Sze K. Couples China, January 16, 2016
Expected more from a 4-star hotel

Large room, wide window with good view, clean
7
We received free upgrade. However, I requested for non-smoking room when I book the hotel. At last there is smoking smell in the room I got. Even though a staff was sent to apply air-refresher, it is still smelly. I didn't sleep well as the bed is too hard for me.
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Chi C. Business travelers Vietnam, January 15, 2016
Center Location

Center Location, Easy of access, Staff Hospitality
6
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