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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong

Recent customer reviews

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Very good

7.0

based on 302 reviews

1917 reviews in English

Value for Money
6.8
Location
7.8
Staff Performance
7.2
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
6.3
Food/Dining
6.0
Families with young children (302)
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Tida V. Families with young children Thailand, May 28, 2016
Excellent
6.3
Clean Value near MTR --- Perfect
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Tida V. Families with young children Thailand, May 28, 2016
Perfect
6.3
Clean nice good english staff
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Noreen M. Families with young children Philippines, May 16, 2016
Good service
5.3
Overall the hotel has a reasonable price with respect to its location and their service.
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Alfred N. Families with young children Indonesia, May 16, 2016
Clean, small room
5.7
The room is clean but quite small. The breakfast is the same menu everyday.
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Acasio A. Families with young children Philippines, May 13, 2016
Hk trip at best western hotel
5.3
Accommodation is worth the price
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Nanette R. Families with young children Philippines, April 26, 2016
Stay was just OK.
4.7
Our stay was comfortable but the rooms were really small. We cannot even open our luggages on the floor as there was no space. Good the beds were quite high so the luggages were placed under the beds. The location was quite far from the subway station.
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Zhihui G. Families with young children China, April 26, 2016
Small room, Poor attitude
3.3
Room is very small, and when check out, the staff just like a dead fish. won't choose this next time.
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Dunhill R. Families with young children Philippines, April 17, 2016
Disappointing service
4.7
Bell staff not helpful when we arrived and departed; had to carry our luggages both ocassions; had to hail a cab on our own; bell staff just stood there even when we asked for help
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Witoon P. Families with young children Thailand, April 12, 2016
room very small
4
bad staff
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Emerson U. Families with young children Philippines, March 23, 2016
Acceptable hotel
4.3
Good location. Downside is the toilet too small..
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