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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong (Show on map)

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Area: Tsim Sha Tsui Number of Rooms: 396
Free Wi-Fi

Recent customer reviews

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Good

7.0

from 228 reviews

Value for Money
6.8
Location
7.9
Staff Performance
7.2
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
6.3
Food/Dining
6.0
Families with young children (228)
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Henry L. Families with young children Singapore, June 25, 2015
disappointed with the hotel

given high floor
4
I was very disappointed with the hotel during these 7 days firstly our flight arrived early in the morning however unable to check in so me and my family have to wait a couple of hours waiting for the room in the lobbby. During this few hours the staff wasn't friendly at all and my son was told off by the conceige for lying down to drink his milk!! The moment we open up the room, the room was very small that it can't even open up a full size cargo bag!! There is no proper table neither is there a chair only a pathetic flip up table. Best of all i was badly bitten by bed bugs on all over my legs and hands!! After changing the bedsheets, was still bitten... Would not recommend and hotel is rated 2 star...
Rohit T. Families with young children India, June 25, 2015
An overrated 4 start hotel

They can change your room thrice a day any number fo times any time of the day and night as you would have problems in any room you get into
6.7
The hotel lobby is impressive but the rooms are smaller than the width of a rail coach. You try walking inside the room and you are bound to hit either the wall or the bed. They changed the room twice for us, first time the so called FREE wi-fi was not working then in-spite of telling that I need a non-smoking room they put me on a smoking floor (not to forget the FALSE fire alarm triggered and none at the hotel bothered to infirm that it was false unless I called up the reception (having read previous reviews). When we got into the room it was stinking of smoke and they were glad enough to change the room at once. Then the following night the Aircon stopped working, however I refused to change the room again (the third time for a 4 night stay) but they fixed the issue by sending a technician within 20 minutes and that too at 11.30 in the night. The service is good, and the staff I must say is helpful but do not expect to freely move in the room. I suggest if you plan to stay here do not carry more than 2 pieces of luggage and not beyond 20 inches in size.
Flordelisa A. Families with young children Philippines, June 25, 2015
We were all itching something was on those sheets

We were all itching we checked the bed and we couldnt find anything but maybe the sheets
6
Thris A. Families with young children Indonesia, June 17, 2015
Good location but poor menu for breakfast

Location
6
So so
Ana T. Families with young children Philippines, June 15, 2015
Thumbs up

Location, service & price
8.3
Our stay in this hotel was great. Definitely coming back and recommend this to our family and friends
Kamal K. Families with young children India, June 12, 2015
It's not good

Only cleanliness
5.3
Soso
Tuck M. Families with young children Malaysia, June 11, 2015
Good location and convenient and good service

Room,location and conveniency
8
Pretty awesome and convenient
Tuck M. Families with young children Malaysia, June 11, 2015
Awesome

Accessible to restaurants, and MTR
7.7
Pretty awesome,safe,accessible to most of the good restaurants,and the transport is convenient. If there is swimming pools and children play ground, it would be better.
Wong T. Families with young children Singapore, June 9, 2015
Quiet and Clean Hotel

Quiet, Clean and Good Staff Services
7.3
Generally we have a pleasant stay at this hotel.
April M. Families with young children Philippines, June 7, 2015
Bathroom was too small

Good location, good food but very small room
7.7

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Customer Reviews - Best Western Grand Hotel, Hong Kong

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