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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong

Recent customer reviews

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Good

6.6

based on 858 reviews

1863 reviews in English

Value for Money
6.4
Location
7.6
Staff Performance
6.9
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
6.0
Food/Dining
5.9
Business travelers (858)
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Shao H. Business travelers Taiwan, April 21, 2016
Bad experience.
2.7
Room too small even no closet or mini refrigerator and no space to set to write and read also type computer. Poor WiFi connection since it limited guest to surf on some normal websites or could not use APP.
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Youngbae C. Business travelers South Korea, April 20, 2016
Bad condition
3.3
Too small size room Dirty room clean up
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Youngbae C. Business travelers South Korea, April 19, 2016
Not good
3.3
Only cheap but nothing any others
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Mark W. Business travelers United Kingdom, April 18, 2016
STAFF AWFUL
3.7
The staff were polite but just unhelpful and had little knowledge of the hotel or its surroundings. The exception was the room maid on Level 9 who was very helpful in letting me in the room and keeping it clean. WiFi is blocked on everything ... which makes life difficult for business people.
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Kuang J. Business travelers Malaysia, April 16, 2016
good location but not very clean and smelly.
4
Good location but dirty and smelly.
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Gerard C. Business travelers Philippines, April 16, 2016
The room service is not friendly. Breakfast food i
4
none
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Sanjay V. Business travelers India, April 16, 2016
Good Location easy to find things around
5
value for money
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Jasper J. Business travelers United Kingdom, April 15, 2016
Very bad wifi connection.
5.3
Wifi connection was very bad,room very small and dark.
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Ahmed H. Business travelers Egypt, April 14, 2016
only when no other option
3.3
The word No is very easy for this hotel staff starting from internet wifi quality to if you are asking a cheese in a breakfast.
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Nicolas A. Business travelers France, April 8, 2016
Visit
5.3
Nice hotel
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