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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong

Recent customer reviews

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Very good

7.1

based on 260 reviews

1916 reviews in English

Value for Money
7.0
Location
7.7
Staff Performance
7.3
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
6.7
Food/Dining
6.2
Groups (260)
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Alfred N. Groups Indonesia, May 16, 2016
Clean, quite small
5.3
The hotel is clean but quite small. Breakfast didn't change.
Alfred N. Groups Indonesia, May 16, 2016
Clean, small room
5.3
Room is clean but quite small.
Myrna D. Groups Indonesia, May 12, 2016
Hotel with good location
6
Nice and clean hotel
Myrna D. Groups Indonesia, May 12, 2016
Nice location hotel
6
Clean and friendly staff
Suat N. Groups Malaysia, April 26, 2016
Overall experience OK
5
Bad draining system, water got stuck at the basin and bath tub. The rest of the facilities and service are good.
Ricky S. Groups Indonesia, April 25, 2016
Comfortable place
5.7
I stayed here just 1 night. It's a small room but better than the guesthouse I stayed before at Hong Kong. The room and bed are clean and comfortable. Not bad at all.
Bhuvaneswari N. Groups India, April 18, 2016
Not Satisfactory
3.3
Not worth for paying. The rooms are not cleaned properly. The spaces are very less. No wardrobe. Bathroom were very very small. Staff guided us wrong, so we were not able to reach our destination. Hence we missed our ferry to Maccau and need to rebook once again. Only good thing is location and toiletries were provided. Rest are not satisfactory.
Ingrid N. Groups Norway, April 10, 2016
Nice, but small rooms - air condition not working.
5.3
Stayed 3 nights. Standard of the rooms are good - location is really close to Jordan metro-station. Staff is very friendly. Dont expect a big room - its small - and the beds are really hard and felt cheap. It was about 27 degrees outside - and the aircondition was not makin the room any cooler. Asked the reception to look at it - they didnt fix it. Made the nights very warm. Over all a good stay - for a good price!
Orapan P. Groups Thailand, March 31, 2016
Location
6
Good location good price
Chee K. Groups Singapore, March 30, 2016
hotel
5.3
hotel breakfast is good, though rooms small, value and convinient to mtr
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