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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong (Show on map)

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Area: Tsim Sha Tsui Number of Rooms: 396
Free Wi-Fi

Recent customer reviews

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Pleasant

6.9

based on
1776 reviews

Value for Money
6.7
Location
7.8
Staff Performance
7.2
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
6.4
Food/Dining
6.1
All reviews (1776)
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Siaw B. Families with older children Malaysia, September 14, 2014
Nice, great location

Location
10
Philip H. Groups United Kingdom, September 13, 2014
Tiny rooms and hard beds. Breakfast is appalling.

location
5
Tien S. Business travelers Malaysia, September 12, 2014
STAFF FRIENDLINESS DEFINITELY HAS TO BE IMPROVED

LOCATION, CONVENIENCE
5.7
Found cockroach on the first day. bathroom is extremely small. no wardrobe nor cabinet. Be warned that if u want to take the shuttle bus to airport, u have to physically go down to the concierge to make reservation. generally the staffs are not rude but they are not friendly unless you are able to speak cantonese... HK ppl generally not friendly towards mandarin speakers, if you are singaporean, malaysian or taiwanese, speak to them in english, the attitude will be better.
Tuck W. Couples Singapore, September 12, 2014
Good, value for money

Price location cleanliness
7.7
Good
Samuel C. Couples Hong Kong, September 11, 2014
Rooms too small
4
This customer has only rated this hotel and has not submitted any comments.
Jan M. Solo travelers Philippines, September 11, 2014
Pleasant stay in Hong Kong

Clean, convenient and very helpful staff. They know how to speak english :)
9.7
The hotel is very easy to find. Room was very clean and all hotel staff are very accommodating. They know how to speak english and they can guide you on how to get here and there. They also give free map of the city :)
Matthew F. Business travelers Australia, September 10, 2014
Good value for money

Good location, cheap, nice room
7.7
Overall, my stay was fairly good. The room is tiny, but since it was only me in the room, it was not a problem. It would be far too small for two people. (My room was a twin - 2 single beds. You could not put two business travellers in the room, and it would not be suitable for a couple.) The only downside was the slow WiFi in the room, but I bought a prepaid SIM at the airport to use for Internet, so the Wifi was not an issue. The room was also a bit smelly at first (non-smoking room, but smelt like stale smoke). I just left the window open for the day and it smelt fine when I got back.
Mikhail M. Couples Russia, September 8, 2014
august

location, cleanliness, location
8.7
Ronni W. Business travelers Indonesia, September 8, 2014
Good location

Good location, clean room
6.7
The location of this hotel very good, 5 mnt walking distance to Nathan road and MTR stasion. The room is to small for price range $150/day. To get good signal WiFi, you need to ask room close to lift area, regardless what level you stay.
Dexter S. Couples Philippines, September 7, 2014
Never again!!!

None.
3
We will not stay in this hotel again.

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Customer Reviews - Best Western Grand Hotel, Hong Kong

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