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Recent customer comments

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All reviews (28)

Business travelers (9)

Couples (8)

Solo travelers (4)

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Families with older children (3)

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Very good
7.6
based on 28 reviews
Hotel Condition/Cleanliness
7.6
Facilities
8.0
Location
8.9
Room Comfort/Standard
7.5
Staff Performance
7.1
Value for Money
7.9
Food/Dining
6.7

6 Sven G.
Germany
May 09, 2011
Greatly located hotel south of the city center
inexpensive, nice view onto Lake Michigan from 1/4 of the rooms
Clearly: this hotel needs re-modeling. The rooms are clean, but old. The Lobby is out-dated. The restaurant is not good, the personnel just does the job, no more no less. Inexpensive, but you realize why. But dont get me wrong: The hotel location is great, and everything is clean. However. Best Western needs to invest heavily to make me coming back.

6.7 Lo C.
Hong Kong
October 18, 2010
Good location hotel
Clean rooms in upper floor
Dirty rooms on smoking floor
Good location being walking distance from the subway. I was first put in a smoking room because non-smoking was not available. The smoking floor corridor and the room were dirty. Curtain and carpet were not cleaned. I requested for a change and was later given a room in non-smoking floor and was clean and tidy. The hot water was not working in this room so I was changed to another room immediately. Good service and good value overall except some facilities, such as the hot water, was not working.

8.3 Shawn C.
India
September 30, 2010
Nice Trasnit
Location
None
Had a comfortable stay, about 30 mins drive from the airport, in the heart of downtown Chicago, great place for business

7.3 malgorzata B.
Poland
September 27, 2010
quite good
localization
old
good localization, very close to the famouse bluse club - Buddy Guy. walking distance to the piers, sears tower, water tower, even to china town (one hour walk). free internet acces in lobby.

9.3 Laura B.
United States of America
May 05, 2010
Best Western Grant Park
We came in by train (South Shore), and were let off literally across the street, and were within walking distance of all we wanted to see...Rooms were clean, staff were friendly
an indoor pool would have been nice
The hotel is well situated to transportation, if needed, but within walking distance of major attractions...You could see into Grant Park and Lake Michigan. The staff were friendly and helpful, even looking up addresses and hours of nearby restaurants and taverns. Housekeeping services were more than adequate. The elevator was loud, and a little scary.

10 Zachary S.
United States of America
January 02, 2009
Best Western Grant Park Hotel
Decent rate, great location, clean.
Walls aren't terribly thick.
We rented a room here on New Year's Eve and got a great deal. We could easily see the fireworks from our window and it was an easy walk to just about anywhere we needed to go. I would definitely recommend this hotel and will probably stay here again next time we visit Chicago.

9.7 dean S.
Canada
November 13, 2008
Chicago on a budget!!
The Best Western Grant Park is a terrific value! The staff were great, the rooms clean and the bed was fantastic!
No cons - we got exactly what we expected, a comfortable place to sleep and good value!
It was a bit of a hike to central downtown but with all the sights along the way, we found it worth it. There is so much to do, museums, planetarium, Soldier Field and park system within a few blocks. Excellent restaurants within a couple of blocks and a great little wine bar around the corner. The free Tram system was a great feature as well and it came right into the hotel's area. The El was about 2 blocks away and Union Station cost $10 for a cab. The cafe next door was very handy and reasonable.

7.3 Jocelyn M.
United States of America
November 10, 2008
Election Night at the Best Western Grant Park
Near Grant Park, close to downtown Chicago
Needs updating
The staff was the highlight. Maisha, the front desk person, was most helpful - even before we arrived - and remembered my name and specifics when I called the morning of. She volunteered that my room was ready for me - at 8:00 am - much to my surprise! The staff was friendly and helpful - even after I suffered a rather severe cut on my foot in their room. The rooms were nothing special - the couch was tattered - the amenities out-dated; but the proximity to the park and the loop was worth the trade-off. The rooms do not have Wi-fi - making computer access inconvenient...although they did provide two pc's in the lobby for public use. Overall - we tremendously enjoyed our stay - mostly because of the amazing timing of being in Chicago - on the lake front - the night Barack Obama was elected!!

9 janne T.
Estonia
November 11, 2008
Really good value!
Big rooms, nice furniture, ice machines available.
No fridge in rooms.

7.7 Mun W.
Malaysia
March 14, 2009
Afforable
Affordable Convenient Big TV
Not much that I can think off.
Convenient - walking distance to musuems and galleries. Unfortunately just 1 lift so may have to wait. Service is good. Classic furnishing. Common area like walkways etc could do with renovation. Easily connected to the public tranport network.