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Best Western Hotel Causeway Bay

Cheung Woo Lane, Canal Road West, Causeway Bay, Hong Kong

Recent customer reviews

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Good

6.9

based on
1948 reviews

1186 reviews in English

Value for Money
6.9
Location
8.0
Staff Performance
6.8
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
6.8
Food/Dining
6.0
All reviews (1948)
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Ran L. Solo travelers Norway, February 1, 2016
Good location

Good location, friendly staff, money for value
8.3
The front desk staff were friendly and helpful. The location of the hotel is excellent, with a lot of different restaurants around. But the internet is pretty weak and unstable.
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David D. Solo travelers Thailand, January 23, 2016
Hong Kong Style

Location ? High floor?
4.7
Staff at the front desk need to smile and show they care about you, your stay and your request. But this is Hong Kong, so it is kind of normal.....
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Thoams M. Business travelers United States of America, January 17, 2016
Strange Hotel

Location, Clean, Staff
8
It was strange. I thought I was entering a club when going up the neon elevator located in an alley. It was the worst Best Western that you could ever stay in. Otherwise nice location near Times Square.
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Meylyn L. Solo travelers Philippines, January 16, 2016
Nice Location (near time Square)

Location, location and Room
7.7
Overall stay was great. Room size is a bit small. Clean bedroom and toilet-one concern is that there is no bidet. Staff are helpful.
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Sheena P. Business travelers China, January 12, 2016
Horrible
3
Horrible! This is the worst hotel I have ever stayed at. The beds were completely uncomfortable, there were springs in my back. Staff was very rude.
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Oksana S. Couples Ukraine, January 10, 2016
****

location
8.7
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Mingli L. Families with older children Singapore, January 9, 2016
good location, small rooms, cockroaches in room

location, price (during offer), proximity to food/shops
4.3
there were cockroaches in the room! killed 2 while staying there. beds were slanted to the right and felt like slipping off the bed everytime we slept. the location is good, being in the shopping district, lots of food and shopping. its at least 20min walk from the metro, so don't think its too near. in a small dirty alley where rats were also seen! nearby is a wet market selling fresh pork & vegetables so don't expect the area to be clean. rooms are small. not much space for luggage. bathrooms are tiny too. not much space to really have a good proper shower but its only 2 night, so its alright. staff are curt and not particularly helpful. its definitely not 4 star but closer to 3 stars. its alright for a short stay and if the price is really cheap. during peak periods, it can be expensive, so might as well choose elsewhere to stay then!
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Nazmeen I. Solo travelers Mauritius, January 8, 2016
not a 4 star hotel

location (near times square)
4.3
rooms are super small and the toilets just have enough room for you to turn around. apart from being in a good location - near times square, MRT and market, theres not much positive about the hotel. the breakfast wasn't upto standards of a 4 star.
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Adam B. Couples United Kingdom, January 3, 2016
A big disappointment

The location was good.
4.7
Very disappointing. Check in took so long and check out was even longer. Staff were not friendly and the room was average at best. The hotel was clean and tidy but in terms of value for money it is the worst hotel i have stayed at in Asia in probably 7 years.
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Perano G. Groups Indonesia, January 1, 2016
Great Location, Very Small Room

Location
8.3
Was a good stay at Best Western. Perfect location, step away from Time Square Causeway Bay. Lobby at level 3 so you should change lift from downstairs to your room. Staff are quick when i was check in and check out. Room are small and they had open window from bathroom to bedroom. So i should stay away from there when my friend get shower. Smoking room available. Surrounded by may resto and shopping mall. 10 minutes walking to MTR station causeway bay and 1 minutes to bus stop.
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