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Recent customer comments

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Good



based on 3160 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.1
  • Location 7.3
  • Room Comfort/Standard 6.5
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.1
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Glenn L. from Australia
Couples
Stayed one night in March 2016
Tiny room and freezing overnight.
Turned the air con off and that still didn't help. Had two duvets and still cold.
Reviewed March 29, 2016

Thomas H. from United States
Couples
Stayed 2 nights in March 2016
Disappointed
It was clean, the food was ok, it was in Soho so you were able to see the culture and experience the street vendors and shops.
The stay in the hotel was disappointing. We expected the room to be small, but never imagined closet like small. We had no room to even walk, you basically took three steps and you were in the bathroom. The room was cold, apparently they don't use heat. We learned the hard way if you don't specify non-smoking when making the reservation they put you in a smoking room. They offered a "smoking treatment" to get rid of the smell...it doesn't work. We paid for a double bed and wound up with two single beds because we didn't specify non-smoking and they didn't reimburse us the cost. Would not recommend this place to stay.
Reviewed March 28, 2016

Lao C. from Macau
Solo travelers
Stayed one night in March 2016
Disappointing service
The location is nice, but the overall experience is poor. The reception is behaving remarkably rude and impatient.
Reviewed March 28, 2016

kiti C. from Portugal
Couples
Stayed 2 nights in March 2016
location, free wifi
good location. near many restaurant, near MTR and Tram station. Free wifi. Room is small but there are common in HK
Reviewed March 27, 2016

Chantal W. from Hong Kong
Business travelers
Stayed one night in November 2015
very basic hotel
location
the western side of hong kong, with standard amenity yet convenient location
Reviewed March 26, 2016

Douglas M. from South Africa
Business travelers
Stayed 3 nights in March 2016
Avoid this hovel
Miserable chintzy hole with antagonistic staff. Only for Chinese bus tourists. Avoid this at all costs. No matter how cheap it will always disappoint.
Reviewed March 26, 2016

Anna C. from Philippines
Couples
Stayed 4 nights in March 2016
It's not really that close to MTR.
It indicated 3 minutes walk to MTR but that was only the entrance. Once you get it, give about 5-10 minutes more before you reach the actual train. Close to the Tram though. The cleaning lady was superb, as she cleans our room daily. However, the front-desk staff were rude! It was a good stay, but I won't be recommending it.
Reviewed March 25, 2016

Douglas M. from South Africa
Business travelers
Stayed 4 nights in March 2016
Disgusting Hovel
Staff win international awards for being the most rude, and incompetent in the hospitality industry. They appear to be there solely to annoy their customers - whether at check-in, check-out or just directing people away from a broken lift. Tiny miserable little room - even by HK standards. Beds so short your ankles will be hanging over the edge. Dirty carpets. The list goes on. Avoid this place at all costs. No matter what the price, you will always get poor value for money.
Reviewed March 24, 2016

SUNG P. from South Korea
Families with young children
Stayed one night in March 2016
Good location
Near the MTR Station . Just by walk 5min.
Reviewed March 22, 2016

MOHD M. from Malaysia
Couples
Stayed 3 nights in March 2016
Not recommended as this is not BEST WESTERN's Hotel standard worldwide
The room was so compact with hardly a closet to hang shirts and trousers. It is quite misleading to stay and very frustrating experience. Will never stay nor recommend to others.
Reviewed March 20, 2016