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Best Western Hotel Harbour View

239 Queen's Road West (MTR Sai Ying Pun Station Exit A1), Hong Kong Island West, Hong Kong (Show on map)

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Area: Hong Kong Island West Number of Rooms: 432

Recent customer reviews

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Pleasant

6.8

from 2217 reviews

Value for Money
7.0
Location
7.1
Staff Performance
7.0
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
6.5
Food/Dining
6.1
All reviews (2217)
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Sharon C. Families with young children United States of America, March 26, 2015
What you pay is what you get

Price was affordable, location is convenience & public transportation is near by
6
Not too trill about it my first stay was from 3/15/15 - 3/19/15 that room 1118 have a wet moldy smell. My second stay was from 3/23/15 - 3/26/15 in room 2206 the room was better but we stay 3 nights & only got 1 bath gel & 1 shampoo. Thank got hygienic stuffs from my cousin's resort & use it here. The beds are very uncomfortable because the springs are popping up unlike US hotels they have a top padding to keep the bed softer. After checking out on 3/26/15 we went to Ramada their room is built just like the American standard very comfortable makes us feels so much like home. Both American chain hotels yet so different.
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Sien L. Solo travelers Singapore, March 26, 2015
Nice location near residential area

Price is fine,location ok and near restaurants
8
It was a good stay overall as I was granted early Check-in and high flr as penned in my special request.The new MTR Sai Ying Pun if opened will be easier for people to get around.Tram station not too far too.Nice ppl at Reception if they smiled more😆
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Douglas M. Business travelers South Africa, March 26, 2015
Worst Western
2
From booking to check-out this is a horrible experience. Staff are completely untrained and unable to speak the most basic English. "no, no, no" - the standard answer even to questions such as "when does the swimming pool open?", or "what is the cost of..." While it calls itself a "hotel", it's actually just a gaudy dormitory, with decor that even Liberace and Versace would be horrified at. The reception seats covered in plastic are the ultimate example of the quality. The "operator owned and managed" sign at reception says it all - welcome to southern china. Clearly, Best Western has never auditred the place for the fundamentals of even this very low level brand. Be aware that instead of putting a hold on your credit card (as all hotels do), they charge the card and then take "about three weeks" to refund when you leave. This is tantamount to blatant fraud. You would be better off staying in a cardboard box under a bridge.
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Wai M. Couples Hong Kong, March 26, 2015
comfort

location, cleanliness, view and there services
2.7
comfortable and memorable
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Riccardo M. Solo travelers Australia, March 25, 2015
Good location and ptice

Clean. Convenient. Reasonably priced.
7.7
I found this hotel to be very good value for money. The rooms are clean. The location is convenient. The price is reasonable. The girls at the front desk are not particularly friendly but fairly standard for Hong Kong. Also they are quick and efficient.
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Terence G. Business travelers Singapore, March 24, 2015
Big Nice Hotel

Design, location and price
8.7
Very satisfied, almost like a 5 star hotel feel but at 4 star prices.
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Michael K. Couples United Kingdom, March 23, 2015
Okish!

Location, location, location
6.7
Room was very small and cigarette smell coming in from the air conditioning systems!
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Antonio R. Business travelers Philippines, March 23, 2015
pleasant stay although stayed only for a night

pleasing staff, cleanliness & location
8.7
Pleasant though slept only for a night & have to check out early to catch opening of filmart. Will definitely return to Best.
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Andrew S. Couples Australia, March 23, 2015
Super small rooms, tacky horrible looking place

Location, leaving,
6.7
Small rooms are great if you are a mouse, decor in most parts of the hotel absolutely awful and check out was a nightmare...when did everything prepaid result in making it so hard to depart?
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Chakrit B. Couples Thailand, March 22, 2015
Reasonable Price

1Good Location 2Nearby Tram and New Subway Station 3Staff very nice
8
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Customer Reviews - Best Western Hotel Harbour View, Hong Kong

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