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Recent customer comments

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based on 3162 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.1
  • Location 7.3
  • Room Comfort/Standard 6.5
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.1
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Chanon V.
January 02, 2016
Almost good
close to MTR, acceptable price, new hotel, close to 7 eleven
I had some issues that make my stay not so pleasant. 1. I stay at Best Western Hotel Harbour View during December which whether quite cold. After a long cold tired walk, your room supposed to be a place to keep you warm, comfortable and relax from your trip. But it's not. In the room still cold. The lobby was warm and the corridor not so cold. So, there must be a heater. So, I was asking front desk how do I turn on the heater. He had a plain answer, "No heater in the room". and that's it. No other solutions offered. That's really pain! I had to stay cold over night! Not only a night but 2 nights. Other good things in this hotel such as, clean room, new hotel, good location, close to 7 eleven, etc. All of those can't keep you warm! (Only this one make my stay not so pleasant. If you're not stay in Winter time, this should be no problem for you.) These are minors 2. A bathroom is very small. Toilet is small, Bathtub is small. You can only stand on a bathtub not lay down. 3. Close to MTR exit just a few minutes away from the hotel. But the distance from the exit to the station is very very far. Took about 10-15 minutes walk underground. 4. I was asking for high floor because I expect a better harbour view. But so bad that the view was block by another tall building. So, you can just see partial harbour not full panoramic of the harbour. I just knew later that higher floor is a smoking room. Beware if you're not a smoker. The room smell but still OK. (I'm not a smoker) Good things about this hotel 1. Close to MTR exit 2. Close to 7 eleven. It's right opposite to the hotel 3. You can leave your baggage before/after check in/check out if you need to. 4. Room is clean 5. Hotel is new Conclusion, there's many good things about this hotel, but for me this hotel failed a standard requirements which is a comfortable stay as I write above. If all of my issues here are fine for you, then this is another good hotel to consider.

Ronald W.
United Kingdom
January 02, 2016
This hotel should not be marketed
Arrived early evening, reception staff provided no help with our considerable luggage; left us to struggle on overcrowded/inadequate lift to 5th floor check in desk. Then sent to a room on 21st floor with no assistance. Do not pay any attention to the room photos, read the many other reviews. The room was nothing like advertised. Superior Mountain View was totally misleading, out the window we could stare at a run down multi-storey apartment block. The room was so small no space was available to open our luggage and comments repeatedly made by others about the disgusting state of the room are true. Best Western should be ashamed to have its name associated with this hotel. We left this hotel less than 20 minutes after arrival. Stay away

Priscilla L.
January 01, 2016
Great hotel!!! Lovely neighborhood
Location, clean, comfortable
Great hotel in superb Hk neighborhood! Relatively quiet, but full of amenities, eateries, McDonald's and 7-11 nearby! Do check out Sun Yat San memorial park within 10mins walk from the hotel, lovely sea view. Sea view hotel rooms also! 2mins walk to Sai Ying Pun mtr station, along the blue line to sheung wan, central, admiralty etc. great location

Lea H.
December 29, 2015
Best Western Harbourview H K
The concierge, who was always helpful even when extremely busy. The location. The friendly housekeeping staff
We had a long stay of eight days. The restaurant staff were permanently grumpy! The housekeeping staff were always happy but not terribly efficient! The location of the Hotel is perfect for getting anywhere. The Hotel was old and in need of refurbishment. The young man at the concierge was always extremely helpful even when he was 'run off his feet'. The Hotel is literally a two minute walk from the metro stop and free bus shuttle to airport train across the road. Great location.

Thomas S.
United States
December 28, 2015
For the price, great
Small, location, comfortable
The Best Western Hotel Harbour View is a killer little hotel. There's a lot of package tourists coming from the Mainland, so if you're not cool with screaming and door slamming, you should go elsewhere.....but if you're cool with it, then this is the place for you. I stay there all the time and bring a pair of ear plugs. Rooms are small, it's Hong Kong.

Kit N.
Hong Kong
December 28, 2015
Terrible place
We lived in the non-smoking floor yet there was some smoke smell when I first entered the room. The bathroom was extremely small that even a tiny girl has difficulties in getting dressed in it. The quality of the personal hygiene tools they provided were horrible and without any brand name on it.

benjamin Y.
December 26, 2015
Not for families...stay only for the location.
location, location, location.
The room was extremely small with little space for anything. The only saving grace of this hotel is the location and the service level of the housekeeping who were willing to extend every little request. Be prepared to be squeeze every time you take the lift. The mtr entrance is a short walk away within 5 mins but the walk to the train is about 10 mins.

Pauline L.
Hong Kong
December 26, 2015
Great location
Great location.

Dominic P.
December 25, 2015
good accomodation
ill be back for sure

Tingting Z.
December 23, 2015
good location
the location is good, it is near MTR station. has AEL shuttle bus just across the road, i like the room deco
Pros: the location is great. 2min walk to MTR station, 3min walk to wellcome supermarket, 1 min walk to claypot rice shop, roast meat shop nearby. cons: hard bed, small room (typical Hong Kong size), breakfast food does not change (same variety) Overall, the price is reasonable for this small room. However, i dislike hard bed so it wont be my choice the next trip.