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Recent customer comments

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based on 3101 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.1
  • Location 7.3
  • Room Comfort/Standard 6.5
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.1

Enrico N.
November 21, 2015
Standard Hotel
Food, location and cleanliness
Not so good. We were supposed to check in at 2:00PM with 2 rooms but we arrived there late at around 3:00PM. By the time we arrived and given that we were late, only 1 room was available. The staff said that the other room will be ready in 30 minutes and that he suggested that we stay in the room that was already available and they will just send the keycard for the other room when ready. Come 4:00PM, no one called us in our room. We called them and they told us that they can't send the keys in our room because they were all busy. We tried to talk to the manager on duty but the staff said there was no manager that time. We were left with no choice, tho we were so tired, but to go down and get the keys. That's the worst hotel customer service we ever experienced. The staff made us feel that it wasn't their fault why the room wasn't available yet and we, as customers were not welcome. a lot of improvement esp. in customer service is needed. Staff should be retrained to be more accommodating.

Graeme D.
November 19, 2015
Little Room with a Big View
View, Location efficient and friendly staff
We just didn't realise that the rooms were so small! We were out a lot anyway but I'm 6 foot 1 and for the two of us to fit into such a small room - we should have gone for a bigger room and no view. Harbour view was excellent. For one or two nights it would be OK. Everything else was great - close to the MTR and cheap restaurants, chemists, laundries and little supermarkets.

Carlo Z.
November 19, 2015
Too small and too old
The location was quite convenient
The rooms were super small, toilet is almost not usable. The style is extremely old and glittery.

Martin K.
November 18, 2015
Comfortable stay but average breakfast
Pool, view, location
The overall stay was nice and comfortable, I booked the superior mountain view with breakfast for 4 nights. At the reception we were asked if we would like to have smoking or non smoking room and we chose the non smoking room. We then got our room on 12th floor with harbour view. We did not want this room as we special booked the mountain view, if we would like to have the harbour view, we would have booked it. We then went to the reception again and told the reception girl to change it as per booking made. She said that our room was upgraded. I said no I want my mountain view room. And she got one for us with mountain view however it was smoking room. I did not mind and we got the room on the 35 floor (3512). The room was small but complete. The view was amazing.the bathroom was very small even for Hong Kong standard. As I do have long legs, it was very difficult to sit on the toilette. Pool was average size but the view was amazing from the pool area. Overlooking the city , harbour and the mountain. Breakfast was very standard, the only things they change everyday is fried rice or hong kong noodles. The rest remain the same. 4 nights stay was too long to have the same breakfast everyday. Staffs were cold but helpful enough. Location is really good, walking distance to Western Market, Hollywood road, 2 minutes to the tram station and 5 minutes to the train station. Will recommend this hotel for short stay only. Mountain view is better, there is a construction of a new building in the harbour direction. Upper floor 20 up has better view as well.

Anne H.
November 16, 2015
Nice Staf
Very nice people working at the hotel, swimmingpole on the topp and location
Very Nice People working there. Nice swimmingpool on topp, and good location in Hong Kong. But never go to the Place over the street for some Food! ( Local "resturant" near Union Bank. They take 300,- fore something you cant eat.....

November 15, 2015
Nice location
The bed is not very comfortable, and the pipe in the bathroom doesn't work very well. When I was taking the shower in the bathroom, the water can easily go out to the toilet.

November 14, 2015
You always get what you pay for!
It's clean and you are always assured of clean sheets/beddings everyday!
Not as what I have expected! I requested for a room upgrade but I was told that all rooms are the same!

Pui C.
November 13, 2015
good location
Location is good
The room is unexpected small..

Ka Y.
Hong Kong
November 13, 2015
Not a comfy one
Fast response
It was pretty awful actually. The room was very tiny and we couldn't even open our suitcase... We needed to lay it on bed so we could open it... The toilet was also really small.. If you are a tall or big one, I'm not sure if you could fit in the bathroom. All in all, it's a below average hotel.

November 13, 2015
HKG stay
1. Free shuttle bus available every 20 minutes.