arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type

based on 3111 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.1
  • Location 7.3
  • Room Comfort/Standard 6.5
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.1

October 06, 2015
Same old menu for the breakfast everyday
Housekeeping staff friendly, toilet clean and clean room

David P.
October 05, 2015
Harbour view no longer exists. Building in front.
Booked delux harbour view room. Room had no view of harbour due to 30 floor building being constructed in front of hotel. Rooms were tiny accomodation a bed eith just enough room to walk round it. Shower and toilet could barely accomodate large European. No room for vanity so that was in room next to front door. No drawers, wardrobe was two hooks on wall. Spoke to duty manager eho confirmed all rooms were the same apart from some disabled rooms with better acess to shower, and vanity. Haging out sideways, there was minimal view of harbour. Was also offered higher room with reasonable views, but tbis was the same claustrophobic layout so we opted for the disabled layout.DsDuty manager was as helpful as she could be. Staff were not surly, but not friendly or happy n smiling. Gym had 3 small items most of which hit wall or squeeked. True MRT entrance a 100mtrs away, but to actual trains required an underground walk of half a kilometer. Bed was adequate but hard and not really comfortable. Having travlled internationally, this was the most disapointing Best Western I have ever encountered. There was a Best Western Plus nearby, but the photos outside showed similar tiny tooms. Breafast just adequate. Things likr 4 slice toaster with two slots not working. Arguments with staff because they issued one breakfast voucher for two people. Vaue for money .... possibly fair but there sre other propertirs nearer Centrsl, or on Kowloon which would provide a better experience for thr same cost

Kingsawan D.
October 04, 2015
No more
Staff are not very friendly and hospitably. I stepped on small nail hidden under carpet. Also, I found used paper under blanket ?!! House keeping did refill toiletry for us on 2nd day. Room has smell of staleness. However, the price is reasonable comparing to other hotel in Hong Kong and its location what 2 mins walk to MRT

Alexander C.
October 04, 2015
not bad
Near the Tram station, near MTR station & near the business centre
Had a bad experience with the front desk staff check in quite early so the room is not yet available so they told me to come back at 1pm, it was not a problem since I need to go some place and came back almost 2:30pm and there was a long line at the front desk plenty of guest checking in so i got in line to wait for my turn it take quite awhile for me to be called but the staff told me that I need to wait for 15 minutes to get the room key. I feel being discriminated as everybody who check got there upon checking in and I who had check in much earlier was not even given a priority just because I book my room through Agoda

michael B.
United States
October 03, 2015
Great place
location location location
I loved it I was able to get around really well there subway just up the road 2 blocks or so stores across the street. Loved it thanks Best Western. Never ate in the dinning room there so can not tell u about the food

Fang C.
Hong Kong
October 01, 2015
very very small room
location price location
very small room and corridor, not comfy at all

Chester M.
October 01, 2015
Not really close to MTR
neighborhood, cleanliness, value for money (agoda promo)
Yes, it's near A2 exit of Sai Ying Pun station, but you still have to walk around 5-10 mins to reach the platform. Pool is nice. Beds are above average. Don't like the toilet door.

September 29, 2015
so far so good
high level view, clean room, good locaion
I need to mention about the swimming pool, two guys are jumping into the pool. And, the pool is so small. The hygenic is also my concern that the the people didnt shower before enter the pool so I withdraw.

Mark V.
September 28, 2015
Small Room and Elevator
location location location
First, I booked this hotel as it has a good location and very near to mtr. However I didnt expect that the room will be as tiny as I expected. After we put our bags on the floor we need walk over as the room have a very small space. And the elevator was the worst. You need to queue for like 5-10 mins just to go down and up. they have 4 lift but it was like a small box that 3 people with luggage can only fit it. The experience is just not a 4 star place to stay.

Christian N.
September 28, 2015
Best Western hotel HK
Comfortable, clean and has nice hotel staffs
It was a nice stay except for 1 staff who knocked on my door just to ask if I have anything for laundry. It was a bad timing because I was taking a bath that time although I forgot to put a "do not disturb" tag outside the door.