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Recent customer comments

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based on 3106 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.1
  • Location 7.3
  • Room Comfort/Standard 6.5
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.1

christoph S.
September 17, 2015
Excellant service
staff at reception provide good service, polite with welcoming smiling, make me feel warm. bell counter staff are very helpful to give advise of HK attractions. location of hotel is good, close to.

Brian V.
September 15, 2015
4 Night Stay in a Harbour View Room
Location, Staff, Fast check-in/check-out
We stayed in Hongkong on Sept 11-14 and chose Best Western Harbour View Hotel. We stayed in a Harbour View corner room on the 21st floor. The view was excellent even though it was not a high-floor room. The concierge/staff are very courteous, efficient and friendly. The room was small but it was fine considering that space in HK is very precious. Luckily, the toilet/bath in our room was not with the toilet touching the bathtub. The only thing lacking in the room are cabinets so we had to place our luggages on the window ledge. The great thing about this hotel is location. Very near Central station in HongKong Island. Just a few meters away from Sai Ying Pun Station exit A1. Over-all our stay was fine. I give it 6 out of 10 stars.

Thomas C.
September 14, 2015
Not for business traveler
Cheap, Clean, Location
Booked this hotel because of the price but after check in found out not suitable for my need. I'm a single business traveler and travel light, so the small room size was not a problem. But with no table and chair and not enough light at night made it impossible for me to work or read inside my room. Of course there option to pay more for a bigger room with table and chair, but for that I rather stay at another near by hotel with a bigger pool and better equipped gym. The room size for room with a double bed actually ok for Asian couple or single traveler, but if your over 1.8 or heavy build this room not for you. The room was clean but bare, lot of storage rack which you don't need but no luggage rack, and no table and chair, also no cloth hanger, you have to call housekeeping and ask for it. Coffee, tea, creamer, sugar and 2 bottles of water provided daily but the refrigerator will only fit can or small bottle of drinks and the safe was good only for your passport. Bathroom small but separate shower area with curtain which was good but no place to put you toiletries other than below the sink. The pool for soaking rather than swimming and the gym was not well equipped. Way overrated for a 4 star hotel, but if you just need a clean room to sleep and out all day, this hotel not that bad specially for the cheap price and convenient location.

Choon C.
September 14, 2015
Good Location
Good location with free shuttle bus to Airport Train Station and MTR is just 5 minutes walk from the hotel
Speedy check in and check out time, room is complete with all necessities. However the mattress is a bit soft, believe the spring is a bit old and need to be replaced

David W.
United States
September 13, 2015
Good value. Bad Internet.
location, price, price
Inexpensive hotel, but not good if you've brought your tech with you. The room safe DOESN'T fit a laptop, and they've blocked a bunch of internet services. I can understand blocking bittorrent downloads. I can even understand blocking streaming media. But why did they block VOIP and video chat in LINE, WhatsApp and WeChat? Are these guys high or something? Do they think we'll say, "Oh well, I guess I'll just pay $2/minute to use the ancient landline in the room?". If that's their thinking it's not only unrealistic, but just plain counterproductive. I would consider staying there again, but not before calling the manager directly and confirming that they've undone their IM/chat/VOIP blocking, and not without a money back guarantee that they REALLY did do it! Otherwise, it's worth paying HK$100 more a day to get a room with unfettered internet. Hotels should realize it's a critical business tool, their meddling was just too much.

christoph S.
September 12, 2015
Good Service at reception
good service

christoph S.
September 12, 2015
Good Service four star hotel
Reception staff good service, good smile
Fast check in and check out, willing to solve the problem, good training of reception staff Beautiful roof top, must take a photo at there.

Shui H.
Hong Kong
September 11, 2015
Value for money but definitely not a 4 star hotel
Location. Price. New

Tin L.
Hong Kong
September 10, 2015

Ritchie T.
September 10, 2015
quite nice hotel
clean, affordable, strategic
quite nice hotel. location is strategic. about 2 mins walk from MTR Sai Ying Pun. also reachable by free bus from airport, together with some hotel. clean room and comfy enough. the problem is the room too small, mainly the bathroom. staff quite good n helpfull. they should make more variation on breakfast, because i stay for 5 days and food is just the same.