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Best Western Hotel Harbour View

239 Queen's Road West (MTR Sai Ying Pun Station Exit A1), Hong Kong Island West, Hong Kong

Recent customer reviews

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Good

6.9

based on
2663 reviews

1413 reviews in English

Value for Money
7.0
Location
7.2
Staff Performance
7.0
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
6.5
Food/Dining
6.1
All reviews (2663)
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Amy Y. Couples Hong Kong, March 4, 2015
Not worth 4 stars

Fair sea view
5.3
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Mohamed N. Business travelers India, March 3, 2015
Less comfort

Rooms are too small and toilets are further too small
6.3
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Yi X. Couples China, March 3, 2015
A Hotel We Will Never Stay Again
3
We book 2 nights stays last week. We reached the hotel around 2pm and the check in lobby is at 5th floor. After we got the key we asked the counter staff to book a restaurant for dinner however the staff told us she is unable to help and ask us to either approach 1st floor concierge or to call concierge while the lobby is not busy at all besides us there was no other customers. But she just simply didn't want to help us.When we went back to the room, there were 2 things really surprised us. First we found a lot of stains on the bed sheet and pillow case. Secondly the mattress is in a very bad condition as you can feel all the spring inside the mattress when you just sit on it. The mattress is already dented in the middle. So we requested to change room. Initially the staff told us every room is the same, after we insisted they changed us to another room whereby the mattress was not much better. So they proposed to add a blanket on top of the mattress. The housekeeping staff brought us a blanket and asked us to add on ourselves and she left. While adding the blanket we found a very big yellow stain on the mattress protector. However as we were so tired with all the moving and changing of the room and adding on the blanket, we thought just endure for one night. Next morning, we were woken up by a very strong smell of paint and I was choked by this and feel a terrible headache. We went down to the lobby and the staff told us it was due to some painting work in a few adjacent rooms and the hotel staff even told us it is not hazardous and the smell will be gone soon. We told them they should notify us earlier if there are any renovation works going on. But they said it's just a normal maintenance work and not necessary to inform the guests. In fact besides us there were other guests on the same floor also complain about it. So in the end we decided to check out 1 night earlier to go and find another hotel to stay.
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Khing H. Business travelers Malaysia, March 3, 2015
Budget Hotel For Business Travel

Location, Reasonable Room Rate and approximate to central of Hong Kong Island
6
Hotel room was clean and it allow you to have hot shower and good rest after a business meeting
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John D. Couples United Kingdom, March 1, 2015
Rooms are so small

Location
6.3
Rooms are too small
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Shali L. Groups China, March 1, 2015
A comfortable stay

Cleanliness, OK location, good window view
8
We stayed in this hotel for one night. The location is OK. At first we walked through MTR station, it took around 15 min. The good thing is that there's going to be a new MTR station right by the hotel this year (guess the price will go up as well). For 8 min we can walk to an airport shuttle station, which is very convenient to us. Room is small like all the other hotels in Hong Kong. It's OK for us too, we still have room for 3 suitcases and was able to move around :) Room is clean and pretty, I like the wall paper and mirror style.
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Hok W. Business travelers China, February 28, 2015
Small n nice hotel

Price , price price
6.3
For Short trip is fine .
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Hilda H. Couples Hong Kong, February 28, 2015
Better than expected

Staff are good, view is awesome, and the sky pool looks marvelous
8
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Chi M. Solo travelers Hong Kong, February 27, 2015
good location

good location, clean and tidy
6
good location
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Baasantseren S. Families with young children Mongolia, February 26, 2015
Mrs

Location
3.3
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