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Best Western Hotel Pension Arenberg

Stubenring 2, 01. Innere Stadt, Vienna, Austria (Show on map)

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Area: 01. Innere Stadt Number of Rooms: 22

Recent customer reviews

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Very good


based on
26 reviews

13 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (26)
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Christopher G. Couples Philippines, January 18, 2016
nice hotel

nice hotel
we had a good stay, the hotel is near the metro, walking distance with major tourist attractions, breakfast was very good
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Gediminas S. Solo travelers Lithuania, November 23, 2015
Very good choice visiting Vienna's center.

Good location, simple and comfortable.
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Abraham Y. Groups Canada, October 30, 2015
At best 3 star hotel. bed and breakfast

Only location
Is this what you sell as 4 star hotel?
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Ramonchanok A. Groups Thailand, July 28, 2015
Not worth money, need down grade to 2 star hotel

1ใStaff/receptionist/manager: We met unsatisfied with their service and support. Brand manager was impolite and argument with their constrain and condition concern by themselves. They did not inform early check in charge. Airport transfer confirmation was not meaning for them so they need to charge whatever they want to charge event we had e-mail confirmation. When we show e-mail so they said people responsible is in hospital but reservation e-mail is company e-mail not personal e-mail. 2. Room: We booked 2 twin and 1 queen bed with confirmation before check-in but we got 3 twin and the next day 1 room need to be change because their bad organized. And we stay their in summer and AC are not working. So they modified mobile AC with ugly exhaust big tube. Hotel is very old and small lobby, elevator is very narrow for guest with big luggage. 3. Location: Good Location and convenient to walk to subway. Not worth money and not worth for four star hotel grade
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Maung M. Couples Myanmar, July 12, 2015
Great place to stay in Vienna

Location, Cleaniess and Good Service
The hotel is at a good location (on ringstrasse) easily reachable from the metro stations (if you are coming from the airport or main train station). While it is not at the city centre, it is pretty much walkable to the centre and there are many food options within 5-10 minutes walk. The service was good, everybody was friendly and helpful. The hotel has a lot of pretty decorations and the room was big and clean and with high ceiling. I was surprised by the wide range of choices for the breakfast and they have a good selection of sandwiches and desserts.
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Andrii K. Business travelers Ukraine, July 5, 2015
Nice Hotel in CityCenter

Close to CAT station, 10 mins walking to Opera
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Harel D. Business travelers United States of America, April 26, 2015
Improvements -- internet connection was not strong

Location , staff
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Yordan K. Couples Bulgaria, September 1, 2014
Nice friendly stuff

Clean and tidy room, friendly stuff
Overall the hotel was nice. Clean and tidy, close to the center. The only downside was the double bed was actually two single mattresses with 2 single bed linen, quilts...
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Onyee N. Solo travelers Netherlands, February 14, 2014
Small family hotel with great atmosphere

Friendly staff, nice big room and good location
It was very pleasant that I could check in earlier then the standard time. The staff was very friendly. the rooms actually looks much nicer then on the pictures..not that kitschy decorated and old fashioned. wide choice with breakfast..but not really that attracted me..for me an omelette was fine..or it was just that i arrived 5 min, before time was over. the room was spacious and complete. wifi is fast. location of hotel is good, walking distance from hotspots or right in front of strassebahn / tram
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Chui M. Solo travelers Hong Kong, February 5, 2014
Old and Dusky Hotel, Staff Performance was bad

Located in the Central of Vienna, only 10 mins walk from train station,
It is on the 4th floor in a normal building, and is hard to find. On the first day we reached the hotel, there was a little worm on the sink which is very disgusting. The bath water was either too hot or too cold, which made me feel really uncomfortable during the bath. On the second day we woke up a bit late, and the housekeeper had just knocked the door once and came in directly while we were still in bed! We both had a bad experience in this hotel although it was quite easy to reach.
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