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Best Western Hotel Taipa

Estrada Governador Nobre Carvalho No.822, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 262

Recent customer reviews

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Pleasant

6.5

based on
3552 reviews

Value for Money
6.9
Location
7.0
Staff Performance
6.2
Hotel Condition/Cleanliness
6.5
Room Comfort/Standard
6.3
Food/Dining
5.8
All reviews (3552)
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Steven H. Couples Hong Kong, September 5, 2011
Great location and large room

Large room
6.7
I've enjoyed my stay at the hotel but the WiFi in the lobby is very weak.
Lanny H. Families with young children Indonesia, September 3, 2011
Great Location even is small but have casino

Inside hotel have casino.
8
overall is good, great location even is small but have casino
Restaurant Tip: Just across from hotel to find kind of restaurant (e.g : chinese, japanese, but most is chinese)
Tay S. Families with older children Malaysia, September 3, 2011
Bad quality and location. I do not recommed

N/A
2
We stayed here for two nights. Upon our arrival, the male receptionist staff were tried so hard to convince us to pay extra HKD 200, in order for him to upgrade us from “Standard Room” to “Family Deluxe Room” I end up paying HKD 100 for two nights and upgraded from “Standard Room” to “Deluxe Room” instead. Please be aware, the extra HKD100 are not allowed you to pay with credit card, only cash is accepted. Honestly speaking, the so called “Deluxe Room”, was a smelly room, the bed is so uncomfortable that I can't sleep, the pillow was old and disgusting with previous tenants hair is attached. I do not recommend this hotel, due to: 1. The hotel location is not convenience if you wanna travel to Zape or St. Paul’s area. You might end up paying more for a taxi ride that you can get a better service/ quality in others hotel. 2. The Free-of-charge shuttle Bus Service is so difficult to catch when upon arrival in Macau ferry terminal. 3. Smelly room with old pillows and uncomfortable bed. 4. Hotel staff is unfriendly.
Myeungmin K. Solo travelers South Korea, September 3, 2011
rooms in a good condition

big sized room
6.3
the hotel room is relatively good considering its rate. Location is also not bad, 5 minutes from airport and ferry terminal and aso very near to taipa village.
Tuck K. Families with young children Singapore, September 2, 2011
Hotel with no smile front office staff

Family suite is spacious
4
Front office staff do not have a welcoming attitude. When checking out, they should have dedicated staff to handle tour groups and open another line to serve other customers. Front office should be staffed by English speaking officers. When spoken to them in English, the staff seems lost. Seems like they are only well versed in mandarin.
Renattonio H. Groups Indonesia, August 31, 2011
Great hotel with good service

The room
10
The service form this hotel is very nice. the first time they offer to upgrade our room because we're go as a family and they offer us a family type room. whenever we need something, the housekeeping staff will send it to out room and it's very fast, no matter when you call them, they will come as fast as they can. and i found it's really nice. The room itself was quite big for a standard room. also equipped with a big bathroom. The hotel gives us water every day as a compliment,the AC works so well, the bed is soft and have many spaces for us to put our things around. even though the location is not the main island, but this hotel have a good location because not far from the hotel there's a bridge that connects the main island and the Taipa Island where the hotel is located. And also not far from the hotel, you can see the very famous The Venetian and across it the city of dreams. It's in good location with great surroundings!
Siu K. Couples Hong Kong, August 28, 2011
Spacious Room but Hygiene/Facilities just OK

Very friendly hotel staff and convenient with slot machine room
6
very spacious room assigned thanks to overbooking of normal rooms with extra bed allowed, but hygiene and facilities are just fair (tv remote control was out of battery and signal strength was still not good enough to control tv at different angles after battery replacement). but i must say hotel staff (especially housekeeping) were very friendly and timely responded to our requests. and in fact its location is very convenient as within walking distance to taipa town center and also with her own slot machine room.
Bin C. Business travelers Malaysia, August 28, 2011
Don expect any extra from this hotel !

Only good experience is their very polite staff.
5
Convenient to get around but hotel with that rates should at least offer free internet services. Too commercialised with not much of "human" factors in it !
Martin C. Solo travelers Ireland, August 26, 2011
clean and comfortable

good location if you like taipa
8
very nice stay at this hotel, clean and nice area to sight see.
Sightseeing/Attractions Tip: Try the near-by go-karting! Lots of fun.
Cipto W. Couples Indonesia, August 26, 2011
Nice hotel

Big Room
6.3
Just a nice hotel in the central of taipa. No far from airport. You can walk to taipa village.
Sightseeing/Attractions Tip: Very near to Venitian.

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