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Best Western Hotel Taipa

Estrada Governador Nobre Carvalho No.822, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 262

Recent customer reviews

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Pleasant

6.5

based on
3523 reviews

Value for Money
6.9
Location
7.0
Staff Performance
6.2
Hotel Condition/Cleanliness
6.5
Room Comfort/Standard
6.3
Food/Dining
5.8
All reviews (3523)
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Po L. Couples Hong Kong, December 26, 2013
Bad service

staff was inpolite and the rooms are not designed well, looks old
2
me and my family did not enjoy staying in this hotel. 1) not convenient for transportation. could not see a car from the ferry station to the hotel 2) the hotel rooms design is old and too damp 3) the bed is too hard
Karan T. Solo travelers India, December 25, 2013
the worst hotel i have ever been to

none of them
3
the hotel was ridiculous, the staff was not friendly at all, they were rude and hotel stinks, please do not stay in this hotel...... i would not recommend this hotel to even my enemies
Recto P. Families with older children Philippines, December 25, 2013
Uncomfortable

Location, price, accessibility
5.3
It was uncomfortable because the a/c unit in our room was not working. The staff was not able to fix it. And the staff in the front desk were not helpful.
Hery G. Groups Indonesia, December 24, 2013
Old hotel

Location, shuttle to ferry, cheap
4.7
Not recommend for u who seek good hotel, cause it's an old hotel
Serene H. Families with older children Singapore, December 22, 2013
Most horrible hotel I ever stay

The only good stuff about this hotel is there is free shuttle to and fro from the ferry terminal
4
Horrible customer service from the shuttle driver and hotel counter staff. Lobby's toilet was been locked and checked with the counter staff asking for the other alternate. Instructions given is wrong and rude. Seek for help for the public transport to sightseeing. Instructions given is also incorrect. Room size acceptable but the quality of the bed mattress and pillow is terrible. If I know how bad this hotel is, I will rather pay more to stay at a nicer hotel even is 1 night in Macau!
Patanannadan A. Families with older children Singapore, December 16, 2013
stay in macau was enjoyable but the hotel not very

shuttle bus breakfast and close to casinos
4.7
generally the stay was comforatable. Hotel staff not very helpful
Noor H. Families with young children Malaysia, December 16, 2013
Stay just one night. This is old hotel

airport shuttle from airport & to Entertainment / nightlife
3
the worse hotel
Cheon W. Families with older children Malaysia, December 15, 2013
Friendly front desk staff and location near airpor

Friendly staff, clean and value for money
9
Overall I will give hotel a rating 8.5 out of 10 except information stated in Agoda page was inaccurate. There is NO airport transfer facility available in Best Western. Please update.
Navdeep A. Solo travelers Australia, December 15, 2013
Avoid this hotel if you can

Worst Customer Service and dirty rooms
3.3
Worst customer service you can ever get, right from entering the hotel to leaving the hotel. Dark and dingy rooms with hard/uncomfortable beds. Paid Wifi and you can barely get Wifi signals nearby reception/foyer area.
Raymond M. Business travelers Hong Kong, December 15, 2013
close to city

close to city, restaurants very close, supermarket also very close
6.3
Rooms are very old but clean, 3 star hotel, staffs attitude not that great, shuttle bus very small and only every one hour. Also very hard to find a taxi.

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Customer Reviews - Best Western Hotel Taipa, Macau

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