Very good 7.7
Based on 149 reviews

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About Best Western Hotel Universo


Housed in an elegant 19th century building, this hotel is in the heart of modern Rome. A few meters from the Termini Station, you can easily walk to attractions such as Teatro dell'Opera, Quirinal Palace, the Colosseum, and the Roman Forum. After a day out exploring the cultural attractions, unwind at the Salone Costantino with a drink and some calming music. Best Western Hotel Universo also includes a Finnish sauna and a fitness center. All rooms at the hotel have been recently refurbished and include air conditioning, soundproofing, and wireless internet access. With refurbished interiors and an excellent location, Best Western Hotel Universo is a value-for-money choice in Rome.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Fitness & recreation

  • Fitness center
  • Sauna
  • Steamroom

Swimming & soaking

  • Hot tub

Food & beverage

  • Room service
  • Restaurant(s)
  • Bar


  • Pets allowed

Cleaning services

  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Tours
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • Currency exchange
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 3 EUR
Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance from City Center: 0 KM
Distance to Airport: 30 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 7
Number of Restaurants: 2
Number of Rooms : 199
Room Voltage: 220
Time to Airport (Minutes): 60
Year Hotel Built: 1932
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.1
  • Facilities 5.4
  • Location 8.7
  • Room Comfort/Standard 7.7
  • Service 7.3
  • Value for Money 7.4
  • Food/Dining 7.1

Chi C.
Hong Kong
May 26, 2016
Good location
Good location

May 22, 2016
Disappointing, we expected more
First of all, the hotel was under renovation, so at 7:30 AM already hear the noise there is work and people who speak directly to the window there is the room. In the area of the workers elevator there is _ _ it all day up and down, this noise bothers those who simply terrible situation. We wanted to use the hotel's sauna- Turkish bath did not work at all. The regular sauna did not work until we started it but to warm up took half an hour - very disappointing! The hotel is well located for those who need to use the bus or train station, Termini. Hotel bit far from the city center (about 15 minutes walk) but you can take the bus. The hotel has no private parking for those who came by car and if you will need to park, they turn you into a nearby parking lot at a cost of 35 euros a day (found at the end of another parking In the area at a price of 18 euros per day)

Christine L.
Hong Kong
May 21, 2016
Spacious Room and comfortable Bed
5mins walk from Termini Station, the room is big and shower is nice. Comfortable bed, but it looks a bit old

Hong Kong
April 14, 2016
The water pressure was very low and the toilet was smelly.

Wan Y.
April 01, 2016
review if best western
As a whole it is a no frills budget hotel. Room is small

Bowen N.
February 24, 2016
Nice hotel
Surrounding service breakfast

Bouavanh K.
February 24, 2016
Good location, old Hotel
Good location near Termini Station, clean room and comfortable bed. The staff speaks very well english and french.
The hotel is clean, so is the room but you can feel the age of the hotel on the furniture and the shower. Breakfast is okay for a 3 stars hotel not a 4. Staff are friendly except one person who totally ignore us. Good location of the hotel : 5 min to Termini Station which is very convenient for the train to the airport (Leonardo Express) and the subway (line A and B).

Marina C.
United Kingdom
January 24, 2016
city break
good points about this hotel are central location, close to Termini station and cleanliness. Bad points: it said on webside about hotel facilities such as steam room and turkish sauna, both were not working when we decided to use it one evening. Breakfast area is small and getting crowded easily. In our double room for two guests it was only one set of toiletries, tea bags and coffies which I found very strange. We had to ask for additional goods on arrival thinking that it would be all repleneshed the next day for two of us but found that it wasn't the case, everything was replaced in singles again. I am a regular traveller and I have never experienced this problem before in the 4 star hotel. I won't be staying in Universo again next time in Rome.

Hongbo S.
January 23, 2016
Good location and comfortable
location, cleanliness, facilities
Mostly it is good. But the room is bit small and the table is also too small/narrow, not very convenient for business travelers.

January 19, 2016
Well furnished room
Nice room, Good location, Excellent bed


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