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Very good 7.7
Based on 2908 reviews

Recent customer comments

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Very good

based on 2908 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.1
  • Location 8.0
  • Room Comfort/Standard 7.7
  • Staff Performance 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

6 Carl T.
August 06, 2015
Overrated with no Balinese atmosphere
Staff and location
Our stay was good i.e. trouble free, and easy. As such, it was a pleasant stay. The hotel also provided a good base to explore from, but being regular visitors to Bali, we found it a real atmosphere void hotel. Bali as a destination wasnt present at all. Design, furniture, food etc was as far from Bali (and Indonesia) in spirit, in culture and design as anything could be. Two of our three rooms had windows facing a noisy hall (not usual for 3-star rating), there was no garden (almost a MUST for Bali). Rooms were small (but okay), but the bathrooms were awkwardly designed with no drying racks!?! It is pretty weird in a hotel 200m from Bali's most famous beach! One would expect that visitors would spend at least a bit of time on the beach and return to their rooms with wet swim/beach attire. If not, we consider a drying rack for a wet towel as a minimum. The breakfast buffet included in the room rates seemed deliberately poor i.e. to save $$$. It was void of quality ingredients (chicken/beef sausage; processed cheese; coffee was so thin you could hardly taste it; cheapest form pre-sliced bread etc) and fruits served were limited to water melon and papaya for the four days we stayed at BW. This is poor service, when there were lots of other fruits (banana, salak = snakeskin fruit, rambutan, pineapple) being sold from street vendors literally outside the hotel lobby. The saving grace were the wonderful staff, both at checkin counter, the restaurant and elsewhere. But they will not be able to keep this place running forever with the competition from so many better (some of them cheaper) places around the corner.

7 Erin S.
August 04, 2015
Sleep in? Not here! Wifi impossible!
Fairly new hotel. Comfortable bed.
This place may be new but is really basic...the pool is more like a bath, the wifi is terrible. You are limited only to your room and have to keep signing in via a web browser even when you don't move from the room! I was in a standard room and stayed 2 nights. I was woken early as my room was next to a utility room and the staff were talking loudly and banging and crashing about. Every noise in the corridor echoes so loudly into your room it's unpleasant. Other than that the room was tiny but clean, neat and fairly new.

9.3 Holly P.
United Kingdom
August 02, 2015
Good location
good location, clean and friendly
staff very helpful and friendly. Good location for beach and away from the real noise of the centre of Kuta. Would recommend!

6.7 Teja S.
July 27, 2015
Nice hotel
Clean, great location, lovely staff
I stayed for 1 night there/ I' m quite pleased with this hotel coz it has a good location, not far from airport and beach. It's convenient for me to shop around kuta too. The room's small but clean and comfortable with complete amenities in the bathroom. The staff are friendly also.

9.7 James S.
United States
July 23, 2015
Great hotel, great location, outstanding staff
Great location near Kuta Beach; Great hotel, well maintained facilities, with a very nice breakfast buffet; Outstanding staff, attentive and willing to go the extra mile to make sure you are satisfied
This hotel is just off the main road of Kuta Beach, but only about a 2-3 minute walk to the actual beach. Checking in was easy and our room was ready when we arrived about 2 pm. We went with a junior suite so we could have two beds, a queen for us and a single brought in for our teenage daughter. The room was very clean and included bottles of water everyday. The rooftop pool area on the 5th floor is very nice with a view of the ocean, and a relatively small pool. But the entire Indian Ocean is just a couple minute walk away, so it is not an issue for us. We observed families with small children enjoying the pool, as well as couples in their 20's and 30's, so it did not appear to limit anyone's enjoyment. There is a restaurant and bar, with daily specials, adjacent to the pool area. The other amenity we used regularly was the breakfast buffet that was included with our room. The hotel appears to cater to Westerners (largely Australian and English) and to many Asians (Indonesians, of course, Koreans, Japanese, Chinese, etc.) They offer a buffet with a selection of food items that mirror their clients. Our highlight was the omelet bar, where you could order eggs cooked in a variety of styles. The breakfast buffet was open form 6:30 am to 10:30 am. (Just avoid the 9:00 to 9:45 time period. Many guests want to eat at this time, and the service deteriorates.) Get up a few minutes early, or a couple minutes later, and you can enjoy a relaxing breakfast. Finally, the staff is outstanding. Their focus is service to their clients, and they succeed continually. From registration to checkout, each individual staff member we encountered was polite and very willing to assist us in achieving our request.

9.3 Hendra H.
July 22, 2015
Very good service
Good Service, Location and price
Best Western Kuta Beach overall good for me and no bad comment on this. I will consider back to this hotel if the service keep the same quality.

9.3 Gian J.
July 22, 2015
Good enough hotel for the budget.
Near Kuta beach, cleanliness and front desk were very accommodating.
It was good. The hotel itself is near the beach, about a 3 minute walk. The only bother about it is we have to walk down a very small road to get to the hotel, considering there are cars and motorcycles that pass thru it also. Also, there are 3 cheap restaurants and a 24hr convenient store near the hotel. The front desk were very accommodating during our 2 night stay. We weren't able to eat lunch or dinner there, but the free breakfast buffet was about above average for the price. WiFi is free, yet slow at only 1MBPS. Infinity pool on the roofdeck is small but good enough for a dip. The bar on the roof is also a good place to chill and relax. Our room is modern, small and compact, yet it is very comfortable to sleep at. For the location and budget, I would recommend this hotel to anyone who wants to stay in Kuta.

2.7 haryanto W.
July 21, 2015
cramped room, lousy toilet, bad bfast
Not good..

8 sathish A.
July 19, 2015
Good stay
Very near to beach,very friendly staff, best place for night walk.

7.7 sathish A.
July 19, 2015
Not bad
Good location, friendly staff
My stay in Best Western Kuta Beach was nice. The hotel is located very near to beach just few minutes from beach.There are a lot of eateries next to this hotel and couple of message centers.