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Best Western Mercur Hotel

Vester Farimagsgade 17., Tivoli, Copenhagen, Denmark 1606 (Show on map)

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Formerly : Norlandia Mercur Hotel
Best Western Mercur Hotel Copenhagen - Pub/Lounge Best Western Mercur Hotel Copenhagen - Interior Best Western Mercur Hotel Copenhagen - Restaurant Best Western Mercur Hotel Copenhagen - Fitness Room Best Western Mercur Hotel Copenhagen - Exterior Best Western Mercur Hotel Copenhagen - Exterior Best Western Mercur Hotel Copenhagen - Reception Best Western Mercur Hotel Copenhagen - Entrance Best Western Mercur Hotel Copenhagen - Fitness Room Best Western Mercur Hotel Copenhagen - Entrance Best Western Mercur Hotel Copenhagen - Pub/Lounge Best Western Mercur Hotel Copenhagen - Exterior Best Western Mercur Hotel Copenhagen - Recreational Facilities Best Western Mercur Hotel Copenhagen - Interior Best Western Mercur Hotel Copenhagen - Interior Best Western Mercur Hotel Copenhagen - Guest Room
Best Western Mercur Hotel Copenhagen - Exterior Best Western Mercur Hotel Copenhagen - Guest Room Best Western Mercur Hotel Copenhagen - Interior Best Western Mercur Hotel Copenhagen - Interior Best Western Mercur Hotel Copenhagen - Guest Room Best Western Mercur Hotel Copenhagen - Guest Room Best Western Mercur Hotel Copenhagen - Interior Best Western Mercur Hotel Copenhagen - Guest Room Best Western Mercur Hotel Copenhagen - Pub/Lounge Best Western Mercur Hotel Copenhagen - Guest Room Best Western Mercur Hotel Copenhagen - Guest Room Best Western Mercur Hotel Copenhagen - Coffee Shop/Cafe
Area: Tivoli Number of Rooms: 109

Recent customer reviews

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Good

7.5

from 93 reviews

Value for Money
7.1
Location
8.6
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.4
Food/Dining
6.8
All reviews (93)
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Duck-Young L. Couples Australia, September 10, 2014
nice hotel to stay

good location, nice breakfast and kind staff
9.7
It was close to the central station and city centre; Overall I was very satisfied with the location, breakfast and service.
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Irene B. Couples Canada, August 25, 2014
Too expensive for quality and staff performance

Location and breakfast
5.7
The young lady who checked us in was great however all other staff on the front desk we encountered were not helpful and abrupt. The hotel is close to the train station and major sites. The rooms are in need of updating. All in all we felt we paid way too much for the quality and service we received. Although all hotels in Copenhagen are expensive this one appears to be overpriced. Please be advised if you are a Best Western reward member when booking through an online booking agent like Agoda this hotel does not give the Best Western reward points. In order to get the reward points you must book through their website and pay more for the already overpriced room.
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Heng J. Business travelers Indonesia, August 7, 2014
Good room and clean

food, staff, room
7.7
the room was clean and comfy to stay
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Mette B. Couples Denmark, July 21, 2014
Average hotel with bad service

Location
4
This is a very average hotel with no charm whatsoever. Boring breakfast with cheap ingredients (not even a Heinz ketchup - and the fresh tomatoes looked as if they had been cut by a kid in very uneven pieces)in a miserable canteen-like room. Cleaning staff was rude - they have to use the two same (old and slow) lifts as the hotel guests when bringing huge bags of linen up and down in the morning - leaving them naturally stressed. However, this is no excuse for insisting on taking the lift in front of the (paying) guests as one of them did. Staff seems unmotivated (at best), a part from the nice and efficient Swedish lady in the reception. Basic room, average cleanliness. No free hotel parking. Well - location is good and that was the only good thing about our stay.
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Peisi K. Business travelers Singapore, July 5, 2014
Normal hotel standard.

Staff are friendly and helpful. Location is near to shopping street and train station.
6.3
Nothing surprising.
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Choo H. Business travelers Singapore, July 5, 2014
Good Hotel

close proximity to shopping areas, friendly staff and relaxing environment
8
the only problem was there were no carparks for this hotel and we had to park at a public carpark behind the building. Other than that, all is fine.
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Tse W. Business travelers Hong Kong, June 12, 2014
Good

Very good
9.7
Very good very good. Very good. Very good very good very good
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Lester T. Business travelers Singapore, June 7, 2014
Basic hotel in a great location

Location, value for money
6
The hotel is within walking distance to the rail station - although it is a much harder proposition with big heavy suitcases. It is close enough to walk to many of the city's attractions and there are enough restaurants and bars around to meet basic needs. My room on the top floor had a balcony overlooking the city and this was nice as I could step outside for some fresh air. It also helped that I could keep the door open as the room got quite hot and stuffy. The room itself was small and basic but clean and comfortable. The wifi worked well and it met all my needs for a short stay in the city.
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Choi S. Groups Hong Kong, June 2, 2014
This is a good hotel with great staff

staff, location, breakfast
8.3
This is a good hotel but it is without aircon. I feel like toasted from 4pm onwards as the sun is shining hard into our room. but the service and staff are superb with great english. i like them.
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Emma L. Couples Cambodia, May 17, 2014
Great location but no free parking

Proximity to city centre Room size Clean and modern
7
It was fine but there is no parking. Staff directed us to nearby pay by hour parking station.
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