Enter your dates to check availability and book this hotel

Best Western Plus Lex Cebu

Escario St. cor. Juana Osmena Ext, Fuente Osmena, Cebu City, Philippines (Show on map)

Book now!

"Rooms is nice but VERY POOR CUSTOMER SERVICE..."

  • Charisse, Philippines
  • September 25, 2015
  • Area: Location: Fuente Osmena
  • Rooms : 83

Room Types
Superior Room
Superior Room
Business Class
Business Class
Deluxe Room
Deluxe Room


When would you like to stay at this hotel?

Features of Best Western Plus Lex Cebu

24-hour front desk

24-hour room service

airport transfer

business center

car park

coffee shop



facilities for disabled guests

family room

laundry service

meeting facilities


room service

safety deposit boxes

smoking area


Sports and Recreation

fitness center


outdoor pool


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking


Book now!

Sale ends soon!

Best Western Plus Lex Cebu is a popular choice amongst travelers in Cebu, whether exploring or just passing through. Both business travelers and tourists can enjoy the hotel's facilities and services. Elevator, room service, 24hr room service, tours, car park are just some of the facilities on offer. Relax in your comfortable guestroom, featuring hair dryer, coffee/tea maker, television LCD/plasma screen, internet access – wireless (complimentary), in room safe. Take a break from a long day and make use of fitness center, spa, indoor pool, garden, massage. No matter what your reasons are for visiting Cebu, Best Western Plus Lex Cebu will make you feel instantly at home.
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
600 PHP

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
1 KM

Distance to Airport
14.1 KM

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Recent customer comments

Filter by Traveler Type




from 595 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (595)
Sort by:
Alain D. Couples France, September 30, 2015
Noisy place for high price

breakfest buffet
We took a business class room for one personal event. Surprise : at the arrival we must pay one deposit of 2000 Php that they did'nt mention on their internet site. The window of room was on the noisy trafic side road. And tue the door we can ear the noise of the walking area. The beds was not comfortable and the pillow too big. The bathroom was so smelling bad odors. When we get out we must ask and wait for "chek out" process and they gave us one ticket with our name that we must leave 10 meters away to one guard to have the allowance to go back !!!
Report this review
Charisse M. Couples Philippines, September 25, 2015
Poor Customer Service
We requested for an early check-in when I booked the room 2 months ago and when we arrived last Sept.24, 2015 at 5AM we were informed that hotel was fully booked and the receptionist said that they can give us a room as soon somebody will check-out. So we waited patiently because we understand the situation, we waited in the lobby for more than 5hours. At around 10AM, we saw that theres a lot of guest checking out already. So I approached the receptionist/frontdesk if there is an available room for us now but the receptionist told us that we can only check-in at 2pm as hotel policy. I explained to her that we've been waiting in the lobby for more than 5hours already because her colleague informed us earlier that we can wait for a room. I begged her to let us check in early because we were really tired and wanted to sleep. I also informed her that we saw already that theres a lot of guest already checked-out so maybe she can give us a room but she insisted that the room still not available. So we decided to take our lunch first outside and when we returned in the hotel around 1pm , again the receptionist told us that room still not available and must follow hotel policy 2pm check.in time. I really got pissed off and told her i will just go to other place to sleep because I can not wait another 1hr. I checked-in at 10PM and checked out 6AM. My stay in Best Western Lex was really a waste of money and I really regret that I paid the room in advance online. If not, then I will choose other hotel that can at least accommodate and accepts early check-in. I hope the Hotel Manager will look into this issue. Your front-desk, your hotel has Poor Customer Service. You can not be a 4 star hotel.
Report this review
Minerva Y. Couples United States of America, September 5, 2015
Best hotel in Cebu

Service, location, food
Excellent! Staff were friendly, free breakfast buffet was awesome, rooftop pool and view was amazing, room was modern and clean, location was perfect. Loved my third stay here as much as my first and second time.
Report this review
< Previous page 1 - 10 of 595 reviews Next page >

Book now!

Sale ends soon!

Customers who looked at this Hotel were also interested in......

Mandarin Plaza Hotel

Mandarin Plaza Hotel

Fantastic 8.2

from 2695 reviews

Hotel Area: IT Park

Conveniently located near Ayala Mall. Nice Room. . Ruben, Philippines October 1, 2015
Quest Hotel & Conference Center - Cebu

Quest Hotel & Conference Center - Cebu

Fantastic 8.5

from 5104 reviews

Customers like this hotel for:
Nearest transport:
  • Cebu South Bus Terminal (2.1 Km)
Distance to airport:
  • Mactan-Cebu International Airport (9.3 Km)
Customer comments:
  • "Clean and comfortable room" , "Convenient location" , "Great staff attitude"
Top attractions in the area:
  • Cebu Capitol (0.3 Km)
  • Joven's Grill & Seafoods (0.5 Km)
  • Rizal Memorial Library and Museum (0.6 Km)
  • Fuente Osmena Circle (0.8 Km)

Customer Support