Excellent 8.3
Based on 711 reviews

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About Best Western Plus Lex Cebu

Description

Best Western Plus Lex Cebu is a popular choice amongst travelers in Cebu, whether exploring or just passing through. Both business travelers and tourists can enjoy the hotel's facilities and services. Elevator, room service, 24hr room service, tours, car park are just some of the facilities on offer. Relax in your comfortable guestroom, featuring hair dryer, coffee/tea maker, television LCD/plasma screen, internet access – wireless (complimentary), in room safe. Take a break from a long day and make use of fitness center, spa, indoor pool, garden, massage. No matter what your reasons are for visiting Cebu, Best Western Plus Lex Cebu will make you feel instantly at home.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Massage(s)

Swimming & soaking

  • Swimming pool [outdoor]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service

Guest services

  • Postal service
  • Check-in/check-out [private]
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Elevator
  • Smoking area

Health and security

  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes

Business & money services

  • Photocopying
  • Fax machine
  • Printer
  • Currency exchange
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Policies

Child and extra bed policy
Children 0-12 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 650 Php
Breakfast Charge (when not included in room rate): 400 PHP
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 KM
Distance to Airport: 14.1 KM
Non-Smoking Rooms / Floors: Yes
Number of Floors: 10
Number of Restaurants: 1
Number of Rooms : 86
Parking Fee (per day): 350 PHP
Room Voltage: 220
Time to Airport (Minutes): 30
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Verified traveler reviews

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.1
  • Location 8.0
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.4
  • Food/Dining 7.5

Lin X. from China
Solo travelers
Stayed 2 nights in July 2016
Wonderful experience
It is a good place that it is not too far away from the shoppiing center. The receptionist are nice and the breakfast is good. But unfortunately the swimming pool only open for a short times.
Reviewed August 18, 2016

Chen J. from Singapore
Couples
Stayed 2 nights in August 2016
Great location, awesome standard
Really really friendly and helpful staff in the hotel! Everyone had smiles and were very friendly! Very prompt in suggesting when we asked for a nice beach to go in Mactan Island when it was finally not raining. The room we booked was awesomely comfortable, super clean and super spacious. Worth every cent paid! Breakfast was yummy too! and the staffs were very nice to ask individually if we needed anything else during the breakfast. We explored the pool & gym, but didnt manage to use it. We will be back in future!
Reviewed August 15, 2016

alma S. from Philippines
Families with young children
Stayed 3 nights in August 2016
fantastic
staffs are very helpful.You can see in their faces that they are customer orientated. services are really good
Reviewed August 11, 2016

Jafarulah H. from Singapore
Couples
Stayed 3 nights in July 2016
ok..
buffet breakfast could have better options. However, restaurant food was generally tasty. Check-in was extremely slow and i just cant understand why it takes 15 mins to check-in!! The check-in process badly needs serious improvement to rid of unnecessary work.
Reviewed August 05, 2016

jason T. from Australia
Solo travelers
Stayed 4 nights in July 2016
Excellent Hotel
Staff are exceptional but for one woman at reception that lied about relocating me to a smoking room. That would be the only complaint as every other staff member were so helpful and respectful to myself and other guests. Room and facilities are great. Very good value for what you pay and would not hesitate to return if ever i was to travel to the Philippines again.
Reviewed July 31, 2016

Jopi N. from Indonesia
Groups
Stayed 2 nights in July 2016
My worst birthday's memory in Cebu
First image already makes me sick. I booked this hotel business class room since April, requested twin bed and smoking room. Receptionist Sofia told me smoking twin beds rooms are only available upon availability??? Excuse me, what for i request early if i need to check on your availability??? I stayed at so many Hotel around the world this is the first time i heard this excuse applied for those who booked a hotel room for few months before. Instead of trying their best to make it up on their mistake, they just offer a king size bed room or else wait till 3pm and a bunch of groups chit chatting having fun among themselves instead of trying to solve their guests problem asap to prevent any unpleasant experience. It's really irritated especially in front of their guests. Hoping for the Management can look into this matter to improve their Hotel service standard which they rated as 4* hotel. Management must take seriously to train their frontdesk staff how to interact, speak to their guests and how to make their guests have a pleasant stay. When guests are having trouble on checking in to the Hotel, they should not having fun and joking in front of their guests using their own language which guestsare don't understand what they talking about, coz it might create more unpleasant image to their guests. Frontdesk staff really need to be train seriously. Frontdesk staff "Wilma" promised ua, we will be able to check in before 3pm. At 03:00pm, Sofia came and asked us to wait again, coz they are still need to vacuum the room. What a joke? At 2pm, they told us they are cleaning the room, 1 hour already passed, the room is still in the cleaning process??? Fortunately, their Securities, Waitresses and Housekeepings did do their jobs and provide good service to us. Anyway thanks a lot for so memorable birthday celebration... This will be my first and the last stay at LEX Cebu.
Reviewed July 26, 2016

Rona M. from Philippines
Families with young children
Stayed 2 nights in July 2016
thumbs up!
we really enjoyed our stay here. excellent service from your staff. we would recommend this hotel to our friends and families planning to go on cebu vacation
Reviewed July 20, 2016

JONATHAN M. from Philippines
Solo travelers
Stayed one night in July 2016
worth it
if im coming back in cebu,,definitely will be in my list to stay,,
Reviewed July 17, 2016

Jess S. from Philippines
Couples
Stayed one night in July 2016
Best affordable hotel in cebu
Staff courteous and helpful. Accessible..
Reviewed July 17, 2016

Anurag P. from India
Families with young children
Stayed one night in July 2016
Good Location but limited facilities
The hotel is located in the heart of the city and just a few minutes from the famous historical monuments as well as the Pier to take boats to other islands...shopping malls are also just a few minutes away. overall clean, and the staff is nice as well...however its a small hotel and hence the facilities are limited. the rooftop pool and gym are small and thats about all the facilities they have. Also, not that this impacted our stay in a big way but for others who could be conscious/concerned about it, there were a few Caucasian men who chose to bring female companions from the city. Again its a personal preference and nothing that the hotel can do about it, but sometimes it can be an odd situation if you are with family and all the other guests you see around you are such.
Reviewed July 15, 2016



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