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Best Western Plus Lex Cebu

Escario St. cor. Juana Osmena Ext, Camputhaw, Cebu City, Philippines

Recent customer reviews

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Excellent

8.3

based on
628 reviews

459 reviews in English

Value for Money
8.4
Location
8.0
Staff Performance
8.6
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (628)
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Alex R. Couples Canada, January 30, 2016
Friendly staff and a classy hotel

staff, location, cleanliness
9.3
The staff was really nice and helpful. The hotel was very spacious, clean and elegant. The beds were very comfortable. The only negative thing was the cooler/minibar, while on 'MAX' the cooling was barely cold. When I called about this issue, they replaced the cooler with a new one, however it had the exact same issue and unfortunately, warm water is useless in a place when the daily temperature reaches 35deg.
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Norhal Z. Couples Malaysia, January 24, 2016
Nice and pleasant staff

Good location
8
Pleasant stayed
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Derek P. Couples United Kingdom, January 22, 2016
Pampered

The room, the roof, the tv channels
8.7
Great place to stay, breakfast buffet is outstanding, but the "fresh salsa" they ofer on some dishes is a joke, the restaurant meals are small but the breakfast buffet is excellent. Staff are good and rooms are great.
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Graham B. Families with young children United Kingdom, January 19, 2016
Nice hotel within the city

Cleanliness, Friendly staff and good location
9.3
It was a comfortable stay and staff were friendly and helpful!
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Brian M. Couples United Kingdom, December 31, 2015
Surprisingly Enjoyable Stay

Staff, Room, Dining
9.3
We weren't expecting the level of service we found there. Pleasantly surprised at the smiling friendliness of the staff that never once failed. Couldn't fault the room (except for the usual poor TV reception in Asian countries despite being on cable)and the buffet breakfast was good. Not quite so impressed with the hotel's dinner food despite a promising menu, maybe it was chef's off-day. Sorry to say we relied a little on the 24 hour McDonalds nearby!
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Kenneth N. Solo travelers Philippines, December 25, 2015
Review

Value for money, great staff, good location
7.7
I appreciate it that much that there is an attendant that hails the cab for u
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Robin A. Solo travelers United Kingdom, December 14, 2015
Hard Pillows

Clean, New, Convenient location.
7
Mattress was firm but ok. Pillows were the hardest I've experienced and almost unsleepable.
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Katrina G. Business travelers Philippines, November 27, 2015
Just so-so

Breakfast was delicious, close to This retail area where there's zubuchon and other restaurants and the staff were very attentive.
6.7
I expected so much more than what I experienced. I was disappointed with the cleanliness of the room, it was a bit dusty and the towels were old (greyish).
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Christopher R. Couples Philippines, November 26, 2015
Great pool. Walking Distance from Zubuchon

Pool. Shuttle service. Room.
8.3
It was very nice. Staff was courteous and room was very good for a 4-star. The infinity pool on the top floor was excellent, a great place to relax. Location is fair, 60 peso taxi going go the mall but the hotel provides scheduled free shuttle rides to Ayala and SM. Internet is fast and breakfast buffet is decent. The best part for me was that it's just literwlly a few steps away from Zubuchon!
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Rock O. Families with older children Philippines, November 18, 2015
Not bad

Room and cleanliness
6.7
Goooood
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