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Best Western Plus President Hotel at Times Square

234 West 48th Street, Times Square, New York (NY), United States 10036 (Show on map)

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Area: Times Square Number of Rooms: 334
Free Wi-Fi

Recent customer reviews

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Pleasant

6.8

based on
407 reviews

Value for Money
6.2
Location
9.1
Staff Performance
6.4
Hotel Condition/Cleanliness
6.5
Room Comfort/Standard
6.4
Food/Dining
6.0
All reviews (407)
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Jill Y. Families with older children United States of America, March 28, 2014
Hotel is old and shabby

Location, location, location.
5
Very mediocre. Not a good value at all. A simple coat of paint would help. Hotel is cruddy, shabby, and overpriced. The location is great, so this could be a fantastic hotel if maintained.
Patrick P. Solo travelers United States of America, March 14, 2014
Stay Somewhere Else.

I don't know if I can name three.
4.7
It was horrible. Not at all Customer friendly. Will be calling customer service.
Janet B. Families with older children United States of America, March 13, 2014
Never again

Alfonso at the front desk.
6.3
My daughter and I were only staying one night to see a broadway show. We came back into our room on the second floor around 10:00 PM. The room was 83 degrees and was extremely warm. We called the fron desk and they said the the airconditioning was broke on the second floor and immediately gave us another room. Then we entered our new room and the smell of the room was disgusting. He smelled like a wet basement that was covered with fabreeze. The front desk said they would have an enginner come up and check to see if we could open the window. Alonso at the from desk arranged for us to go to the penthouse. My daugheter entered the room and we loved the room. Alfonso saved the day and assisted us with the bad room situation immediately.
Joanne M. Business travelers United States of America, March 6, 2014
Last minute hotel at a reasonable price

Location-breakfast-availability
6.7
The room was next to some type of mechanical closet that made very loud noise throughout the night
Giasuddin A. Business travelers Bangladesh, March 1, 2014
Good location & clean,

1. Good location 2. Good breakfast lounge 3. Near time square & train station
6
Everything was good but a bit discomfort their beds & room service was not satisfactory, complain attended after multiple reminder for fixation of bath tab & no room clock was provided even after request. room size was not good enough for 2-person. No sitting chair & table in the room.
Ng W. Solo travelers Hong Kong, February 19, 2014
nice city

location excellent, price is reasonable, service good
7
Gerard K. Couples Netherlands, February 18, 2014
Very small room

Location, Transportation, Value for money
6
The hotel is located in a very convenient spot. But the room is very small.
Hendarta H. Business travelers Indonesia, February 16, 2014
Great Location for first timer who come to NY

food, location, interior
8
nice and friendly
Jarsha M. Couples United States of America, January 30, 2014
Good

Cute , comfortable , clean
9
Aside from the heater being broken. Maintenance came to fix it with no problem and I was given a bigger room.
William C. Business travelers Hong Kong, January 27, 2014
Old hotel, needs upgrade in many areas.

location, that's it.
4.3
Old hotel near Times Square, walls and doors were chipped or broken, with wallpaper coming off the wall. For the money, there are many other options, especially if you go a few more blocks away. The wifi was slow, kept on getting cut off too. Wont' be staying here again!

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Customer Reviews - Best Western Plus President Hotel at Times Square, New York (NY)

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