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Best Western Plus President Hotel at Times Square

234 West 48th Street, Times Square, New York (NY), United States 10036 (Show on map)

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Area: Times Square Number of Rooms: 334
Free Wi-Fi

Recent customer reviews

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Pleasant

6.8

based on
428 reviews

Value for Money
6.2
Location
9.1
Staff Performance
6.4
Hotel Condition/Cleanliness
6.5
Room Comfort/Standard
6.4
Food/Dining
6.0
All reviews (428)
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Sarah M. Couples United States of America, October 15, 2013
Great location!

We loved the location, close to times Square, lots of dining options and shopping. We were only 2 blocks from great subway access.
8.3
The hotel was clean and has interesting decorations. The location was great but the noise level even on the 8th floor were difficult to sleep through even with ear plugs. There is a fire house 2 doors down so you hear fire trucks throughout the night. The plumbing works well enough but makes an incredible amount of noise when people around you shower. We reserved an airport shuttle through the desk in the lobby. It cost the same as a taxi would have which was what we were trying to avoid. We are very very unhappy with the shuttle service! the regular driver was ill and the fill in person was in his late 80's (he told us) he should not have been driving. We felt very unsafe. We were rear ended by a red truck and the driver just kept going, never asking if we were okay. his inconsistent driving style almost caused a cement truck to wreck. That other driver was clearly scared. Hotel service was great, room was clean, food was great. Shuttle service was sketchy and expensive.
Zsigmond F. Couples Hungary, October 12, 2013
Ok

Location,
6.3
Ok, with good location, sigutseeings, great city.....................
Daniel A. Groups Australia, October 12, 2013
New York is overrated.

Good location, close to public transport, comfortable.
7.3
Rocked in Hungover as fuuuuuucc mate. at like 6:30am or some shiz. Wernt let in to our room until like 1pm of sommmin. exhausting aye.
Walter M. Solo travelers United States of America, October 7, 2013
everything was fine until I got my phone bill

comfortable bed, clean, good room service
8
To charge over 10 dollars a call without warning is unforgivable. I will never stay in a best western again.
Alvin H. Business travelers United States of America, October 1, 2013
It was awful.

It was located near my meetings.
5.3
The room was small and cramped. The towel rack in the bathroom was broken. The hot water faucet was damaged. The floor lamp did not work. I would never recommend it nor ever stay there again.
Emily J. Couples United States of America, September 27, 2013
Very small room

Close to Times Square and shopping
5
The room was very small. The ac and tv remote did not work and the window would not shut all the way. House keeping knocked on the door and woke us up at 7:15 am to see if we were staying even though check out isn't until noon. That was the worst since we didn't get in until 4:30 am. Check in and out was very quick and easy. Staff other than the housekeeping in the morning were very nice.
Nina N. Business travelers Finland, September 26, 2013
OK if you area only there to sleep and shower

Central location, low cost, modernist decor in lobby
5.7
Very central location by Times Square but like most hotels in NY, rooms are tiny and noisy. The pictures will look very modern in terms of deco but the reality is that it's an old building and the deco is just a superficial face lift, showers etc are very old. But reasonably priced for NYC.
Aries T. Groups Indonesia, September 26, 2013
location, room:OK

closest to local tour, Times Square and local restaurant
6
it's good, but there's no free luggage store even after you check out and just for waiting the shuttle. the Vietnamese restaurant next to the hotel was good.
Yan W. Couples United Kingdom, September 24, 2013
Expensive, tiny room, many wifi blindspots in room

Location, close to everywhere, nice room design
4
The hotel is basically in the heart of times square, New York, close to every shops, restaurants and tourist attractions. Staff are friendly and helpful, fast check in and out. Wifi is very slow, though it is free of charge. Breakfast costs $14.99 but it tastes terrible, no choice, staff are super rude and unfriendly, not recommended.
Joanne A. Couples India, September 22, 2013
Overpriced - would not reccomend

Location, staff
5.7
It had a very good start. The guy at the counter gave us an early check in at 7AM. Saved us from a lot of misery of having traveled all night and then having no place to crash in the morning. But it was downhill from there. The bathroom door would not close (forget the lock part, it would not even close). I found some hair also in the bathroom. Yuk! It was extremely small!! With a super small bathtub. I did not like the overall look of the hotel ... lobby area and all. It was a white and bright and blingy ... like you are entering a casino in Vegas.

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Customer Reviews - Best Western Plus President Hotel at Times Square, New York (NY)

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