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Best Western Plus President Hotel at Times Square

234 West 48th Street, Times Square, New York (NY), United States 10036 (Show on map)

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Area: Times Square Number of Rooms: 334
Free Wi-Fi

Recent customer reviews

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Pleasant

6.8

based on
423 reviews

Value for Money
6.3
Location
9.1
Staff Performance
6.4
Hotel Condition/Cleanliness
6.6
Room Comfort/Standard
6.4
Food/Dining
6.0
All reviews (423)
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Sol S. Couples Canada, November 14, 2014
Content busy NYC

Breakfast, location, room
8
Very pleasant, quiet, good location, poor wi-fi reception, some heat/AC issues
Agnes P. Families with older children Philippines, October 26, 2014
Ok hotel, terrible staff

The hotel was strategically located in the middle of everything. Times Square is a short walk and all the theatres are within a 15-20 minute walking distance.
4.7
We arrived in late evening (around 10pm) and the front office male staff was very accommodating and pleasant but its a totally different story during day time when the front office is manned by who will not give you the time of the day! Ask a simple question and you will get a look that says "why are you wasting my time?" and hurried reply. Having worked in a hotel before, this is certainly not acceptable behaviour for hotel front liners. We are paying customers and we deserve respect. The rooms are also not cleaned very well. We had to transfer to a different room on our third night because we had to extend and the room we were transferred to still had the used soap and shampoo bottles from the previous occupants! We are also unsure of the linens were even changed. The sheets were not properly tucked in to the bed and the pillow cases were not clean smelling. Will definitely not stay here again.
Eleanor M. Couples Australia, September 29, 2014
Clean, comfy and location is perfect!

Location location location
9.3
Hotel was great! The location couldn't get any better! Literally walk out the door and 30 seconds later you're in the heart of times square! The bed was super comfy! And there were loads of channels on TV when you came back to relax after a long day of sight seeing!.....the only bad thing was the noisy people in the halls at like midnight but that's not the hotels fault. They can't help that some people are rude and inconsiderate.
Constance C. Couples United States of America, September 21, 2014
Ok

Location
7.3
AC, Tv didn't work at all. The shower handle in tube didn't wrk unable to ajust water tempture.
Jared S. Business travelers United States of America, September 18, 2014
This would be a great place for a hotel,

Location, Free Internet, I can't think of another one
4.7
It's is not the best western kind of place. The bathroom is dinky, The tub does not drain, the air conditioner is plus or minus 5 degrees so if you set it for 75 when it comes on it will go to 70, then not come back on until it gets to 80. The rates are all over the board. The front desk staff would rather you left the building that help you out. Not my idea of a $300 a night hotel.
Belinda K. Couples Australia, September 4, 2014
Reasonable

Wifi worked well
7
Bathroom was tiny and we had plumbing issues with the toilet and shower during our stay. It was fixed immediately however which was important
Zong L. Business travelers China, September 1, 2014
Good location, but very mini roon

Location is good, cleaness is good, staff are professional
7.3
Good choice for sleep, but not for holiday leasure. No many facilities.
Pietro G. Couples Australia, September 1, 2014
Good location but staff not so friendly

Good Location
6
Overall location was in a prime spot, close to everything. Rooms are Tiny!!! Remember to leave a tip for the cleaners everyday too, our room never got cleaned properly, rubbish was left in the room, towels thrown to the side, cleaners even ripped down our do not disturb sign (Won't go into details with it). Seemed to me that If you don't tip at this hotel prepare to get bad service.
Johan W. Solo travelers Sweden, August 31, 2014
Nice hotel

Location, Location, Location
7.3
You will stay at this hotel because of the location. Its about 100 meters to Times Square. Everything you will need in form of dining, entertainment, subway etc is in the close vicinity. The rooms, hallways and lobby is stylishly decorated. It may feel a bit cramped with the small rooms and narrow halways, but everything you need is there. You probably do not go here to spend a lot of time in the room. As some other reviewers had pointed out, the hotel is a bit run down. For example there was a big crack in marble sink, towel hanger was missing from the bathroom, AC unit making lots and lots of noice, also filters probably not cleaned in a long time. Window did not shut fully, letting a bit of noice in. The staff was friendly and professional. The FAQ/Information letter contained much useful information. The pricing is low for the area and was my main selling point. I would stay here again if needed.
David J. Solo travelers United Kingdom, August 27, 2014
Best Western NYC

Location Location Location
7
Good location. Reasonable price. Staff were helpful and polite. Room was adequate. Drawers in room were broken and falling to pieces.

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Customer Reviews - Best Western Plus President Hotel at Times Square, New York (NY)

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