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Best Western Premier Bangtao Beach Resort & Spa

124/29 Moo 3 Tumbon Cheung Thalay, Bang Thao, Phuket, Thailand (Show on map)

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Best Western Premier Bangtao Beach Resort & Spa Phuket - Reception Best Western Premier Bangtao Beach Resort & Spa Phuket - Reception Best Western Premier Bangtao Beach Resort & Spa Phuket - Swimming Pool Best Western Premier Bangtao Beach Resort & Spa Phuket - Swimming Pool Best Western Premier Bangtao Beach Resort & Spa Phuket - Garden Best Western Premier Bangtao Beach Resort & Spa Phuket - Swimming Pool Best Western Premier Bangtao Beach Resort & Spa Phuket - Reception Best Western Premier Bangtao Beach Resort & Spa Phuket - Surroundings Best Western Premier Bangtao Beach Resort & Spa Phuket - Lobby Best Western Premier Bangtao Beach Resort & Spa Phuket - Restaurant Best Western Premier Bangtao Beach Resort & Spa Phuket - Spa Best Western Premier Bangtao Beach Resort & Spa Phuket - Swimming Pool
Area: Bang Thao Number of Rooms: 235

Recent customer reviews

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Very good

7.9

based on
253 reviews

157 reviews in English

Value for Money
7.7
Location
8.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
7.5
All reviews (253)
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Stefan K. Couples Sweden, January 9, 2016
Very nice resort and good value for the money

Hotel and room conditions, pool and beah areas, food
9
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Stuart M. Families with young children United Kingdom, December 19, 2015
Loved jt

Great food, great staff, and awesome location and
9.7
Great value for money. Make use of happy hour at pool bar late afternoons 😊
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Sharon G. Families with older children South Africa, December 14, 2015
Good stay

Pools staff
6.3
Internet very bad needs work But otherwise some of the staff were great
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Lark S. Couples Canada, December 7, 2015
Relaxing stay

Quieter beach restaurant overlooks ocean two pools
9.7
Great!! We are 60 so love the quieter environment.Will go back as good value for money.
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Patrick P. Solo travelers United States of America, December 5, 2015
hotel is wonderful, staff needs alot of work!

hotel was nice with alot of amenities.
6.7
Management has 8 people checking guests in quickly to rooms that are cleaned by 1erson per floor. Needless to say is you will be waiting way past the check in time for your room! After an 8000 mile journey, all you want is to change clothes. Maneg!sent does nothing for your inconvenience. They expect you out by noon, but they dont have a room for you at the 2pm check in time, which is a breach of the contract. They have no remorse and don't offer a place to change or ask if there is something you need or can do. The only words I kept hearing where,"not ready yet". Lock box didn't recognize my code, (a digit was not working they said). I asked them to reset it and they said wait in your room, they will be there in 15 minutes. After 60 minutes I went down to see what happened? They said oh, sorry. Go up in your room and wait 15 minutes!?! For over 100$ per night in a country like this IT IS NOT UP TO WESTERN STANDARDS!!!! Go somewhere else, anywhere else!
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Jun Y. Families with young children South Korea, December 1, 2015
quiet, beach access - location is great

location, small town nearby (and diners), beach access
8.3
kids club was too small, it is not very good option for families with younger children. however, beach was just in front of the resort only took 2min. on foot.
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Wilma D. Solo travelers Germany, November 10, 2015
Low English - low communication - weak service

Location - location - location
7.3
Location is great. Room is nice. It was my 3rd stay at the BW, I always had enjoyed it and came back, but new staff at reception doesn't know enough English to understand guest requirements, which lead to weak service: Hot water did not work, phone call and question for hot water to shower was answered "No hot water". After 3 cold water shower days this "misunderstanding" could be solved on the last day. Laundry was not picked up in time to finish before check-out; commend from the reception: "There is a service on the other side across the street, you can try". Thank you! The good thing: The manager offered me late check-out at 3pm. This was great. Many thanks! It's a pity, that I had to complain.I really would love to come back to this lovely place, but.....
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Nor Z. Families with young children Malaysia, November 8, 2015
a pleasant stay with great breakfast spread

breakfast, room, access to beach
7.7
great but lots of issues when we wish to extend the stay.also the bathroom is clogged although complained many times. else, perfect
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Mickael R. Couples France, November 8, 2015
Very average

there is no best 3 things
4.3
very average, nothing great
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Nathalie M. Families with older children France, October 24, 2015
Good overall

Room space, situation, quiet
8.7
Good
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