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Very good 8.0
Based on 117 reviews

Recent customer comments

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Very good

based on 117 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 9.3
  • Location 9.4
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 7.4
  • Food/Dining 6.9

Yim L.
Hong Kong
September 19, 2014
Perfect location with comfy rooms!
Location, Customer Service and Room Comfort
Colleague and I stayed at the hotel for one night and we had a pleasant stay. Room was tidy and comfortable, as being in the very central of London I wasn't expecting a large room, my colleague was saying her room was a bit too small, but I had a bigger room so I don't have problems with the size of the room, but if I had someone else to share room with, the space might be a bit too tight. Room was really clean and bed was comfortable. Although my room was right next to the main road but it was not noisy for me. Customer service was great, and in fact I actually booked the wrong date for both of my rooms and they managed to solve things out for me without any hassle! Staffs were all friendly and helpful! Location is the best thing about this hotel, with China town right just across the road and Soho behind, it's the perfect location for any visitors to stay. I was shopping down Oxford Street and can always drop off bags and then go back out without have to travel far. I was party out until 3am and didn't have to take cab home or had to travel far, I could just walk back to the hotel and crash in to my bed, I had a great time in London and with this hotel! Price is not cheap but it's not super high compare to other premium hotels around the area.

Barrie W.
United Kingdom
September 12, 2014
Excellent location great staff
Location, value, staff

Michael F.
September 10, 2014
Location, staff, comfortable but small.

Dalis N.
August 30, 2014
Worth for money
Good location, near tube and fast check in and out
Room is not spacious somehow for just a night there, it's worth for money. In the centre of Chinatown,London where surrounding by many shops & restaurants and attractive places are within walking distance.

Judith S.
United States
August 26, 2014
Our stay at the Shaftesbury Hotel
The Location, staff and decent room.
The location is perfect for theatre-goers and is easily accessible. Easy to get around everywhere.

Sofie R.
August 17, 2014
Location ! Upgrade !
location, friendly staff, amenities
I had a wonderful stay at this hotel. Upon arrival I was given a free upgrade to a Club Room, which was awesome !! Stay at this hotel of you want to be located in central London !

Wee P.
July 14, 2014
location, location, location

david M.
United Kingdom
July 10, 2014
excellent hotel
rooms, staff and location
Very good except lack of public areas and no restaurant except small area for breakfast.

Steve C.
June 22, 2014
Excellent location
location, location, location

Christine C.
United Kingdom
May 22, 2014
Easy access theatres, shopping, sightseeing
Position, cleanliness and friendly efficient staff
My friend and I were on a 3 day break. We wanted somewhere as a base that was within easy access of theatres, sightseeing and shopping and was spotlessly clean. This hotel filled the bill in all respects. The room was on the small side, but hey ho, it's only somewhere to sleep and for London prices you can' say it's expensive. The bed was very comfortable but I found the pillows rather hard. The hairdryer is a full size one, not one of the usual travel type ones usually provided. The only slight downfall was the noise at night but because of the hotel's position this was to be expected. They do provide earplugs if this would inconvenience you.I woke up 2 nights about 2 am and all was quiet. The reception staff were efficient and the concierge a very willing helper. You are also able to drop your luggage off earlier than check in time which was really helpful on our first day and on the day of departure too. Altogether a good experience. We will certainly stop again on our next trip