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About Best Western Primrose Hotel Downtown


This business class hotel, situated in the financial and entertainment districts, is located on Carlton Street. Guests will enjoy a location that is within five-minutes of Eaton Center, the CN Tower, the Rogers Center, the University of Toronto, Toronto General Hospital, the Metro Zoo, Sky Dome, Ryerson University, and the world famous shopping at Yorkville. The 340 modern guestrooms are professionally decorated with chic appointments that capture the vibrant ambience of Toronto. The Best Western Primrose Downtown Hotel is perfect for travelers that want a location in the cultural district for a reasonable price.
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When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 11:00 AM
Number of Rooms : 335
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Recent customer comments

Filter by traveler type
All reviews (28)

Business travelers (4)

Couples (10)

Solo travelers (9)

Families with young children (1)

Families with older children (2)

Groups (2)

Very good
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9.7 Antoni G.
United States of America
January 09, 2015
Great Location and Comfortable Experience
Location, Restaurants, Comfort

9 Jerry L.
March 11, 2013
Lovely Service, Lovely Evening
The lights from the 20th floor was astrounding
The friendly check in to the lovely staff in the hotel bar - the evening was magical, to say the least - absolutely magical:)

9 Michael L.
February 18, 2013
inexpensive and great location
cheap, clean and comfortable, great uptown location
courteous and efficient front desk. Simple restaurant and bar in lobby. Lots of elevators. 17th floor room had a great city view. Climate control in room. Older but fully functional bathroom. Coffee maker, iron, fridge in room. Booked through Agoda, discounted rate including continental breakfast $87. A great rate for downtown toronto! Underground parking available for $, also outdoor parking next door for oversized vehicles $18 for 24 hours. Very happy with this hotel. Nothing fancy, but very comfortable.

5.7 Junjia W.
January 05, 2013
Old hotel and average location
Big room and nice view
The hotel is quite old, and all the hardware show sighs of aging. You don't even have a control of all lights beside your bed. I found some long hair doesn't belong to me on the pillow. The room service people knock on my door at 8am, I didn't answer, then she just get in while I'm still in bed. The location is so so, far from Yonge street and subways. You need to either walk a long distance or take a cab.

9 Charles K.
Hong Kong
December 17, 2012
Great location and big room
new ,clean, 42lcd tv, ipod, iphone hifi
The best one of the Best Western I have ever stay.

9 Charles K.
Hong Kong
December 17, 2012
Great location and big room
Clean, convenience
tram and metro station in front of the hotel. shopping mall 20 minute by walking.

8.7 Susan L.
November 01, 2011
Friendly, helpful and accommoating to our needs .
great downtown location
Great stay close to all of the downtown attractions , and we walked to the St Lawerence Market on Saturday morning . The hotel provided all of our special requests for adjoining rooms, parking etc.

2.7 Almyra J.
January 09, 2011
Not really impressed, will not comeback!
easy access to public transportation, room is OK but nothing superb.
inconsistent service, no wheelchair access, staffs were not very friendly.
It was one of the worst stay we have ever had. The receptionists and concierge were not very friendly and ignorant. Housekeeping were inconsistent and had no attention to detail. We were expecting more from Best Western; however Primrose is a poorly managed hotel. We were really disappointed with the service and it was totally not worth the money. I don't think we will ever use this hotel's service again!

7.3 Samantha D.
United States of America
January 06, 2011
Great hotel and friendly staff
Location, value
No breakfast included
we had a great stay at the primrose best western in toronto. staff was helpful and professional. great value for the downtown location.

8 Pei-Hsuan C.
January 12, 2011
Good hotel and room, service was good enough
great location, spacious
more tv channels
the hotel was good, just like i expected, very spacious and clean, good quality. it had a perfect location. i