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Recent customer comments

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Very good

based on 201 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 6.3
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for money 7.6
  • Food/Dining 6.6

khalilrudin S. from Malaysia
Business travelers
Stayed one night in March 2015
Horrible Front Dest Manager
I initially booked an incorrect date and the night manager was helpul and corrected this for me. Then on checkout disaster. I booked an executive room which included 5 soft drinks from the minibar. However upon checkout, the receptionist tried to charge me for. Then things got worst when she called the manager He proceeded to say that I wasnt entitled to the minibar offer because I didnt pay for an executive room. Even after I showed him my booking slip, he was so arrogant and said he would waive the charges although I wasnt entitled to it - totally ridicolous especially since I showed him the booking which showed that I was in fact entitled. He kept arguing although I can see he realise he was in the wrong. I am a frequent traveller and I would rate this front desk manager's atitude as one of the worse I have ever encountered.
Reviewed March 08, 2015

Andre F. from Sri Lanka
Business travelers
Stayed one night in March 2014
good hotel
location, staff cleaniness
Centrally located hence easy access to all the meetings.
Reviewed January 29, 2015

Daniel B. from South Africa
Business travelers
Stayed one night in November 2014
room was dirty. very small. bad value for money
friendly staff
the room was dirty. the carpets looks like it has not been washed in years. very uncomfortable stay. I would not recommended this hotel to anyone.
Reviewed November 13, 2014

Chee H. from Malaysia
Business travelers
Stayed 2 nights in May 2014
Very Bad Staff Manner
Staff Manner - Bad, Staff Performance - Bad, Customer Feeling -
Reviewed November 06, 2014

Fred R. from United States
Business travelers
Stayed 4 nights in September 2014
Best Western Pudong Sunshine Hotel
Reviewed October 28, 2014

liem H. from Indonesia
Business travelers
Stayed 3 nights in October 2014
good stay
clean, friendly staff, nice room size
Good stay
Reviewed October 23, 2014

Peter B. from United Kingdom
Business travelers
Stayed 6 nights in October 2013
Good all round hotel
The helpfulness of the staff, the standard of room and the cleanliness of the hotel
The rooms were fairly large with the usual facilities. No problem in finding staff who spoke English. It was a good all round experience.
Reviewed August 22, 2014

Jingling W. from China
Business travelers
Stayed 3 nights in July 2014
Terrible service
bad service, rude staffs, really dirty bedding stuff
The covers and the sheet on the bed are wet for some reasons, all the time. It feels sticky. Also the staff service is really bad, they are really rude.
Reviewed August 05, 2014

Fred R. from United States
Business travelers
Stayed 3 nights in July 2014
Ill stay there again
Food, staff,
I had some air conditioning problems, the manager fixes right away. Very good. Ill stay there again
Reviewed July 20, 2014

LUCY L. from Hong Kong
Business travelers
Stayed 4 nights in May 2014
Service is not good
Wifi CleaningQuite
Just fair, not fully satisfied. The service is not good at all.
Reviewed June 04, 2014