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Best Western Resort Kuta

JL. Kubu Anyar No. 118, Banjar Anyar, Kuta / Tuban, Bali, Indonesia 80361 (Show on map)

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Area: Kuta / Tuban Number of Rooms: 111
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
3477 reviews

Value for Money
7.7
Location
6.7
Staff Performance
7.7
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.6
Food/Dining
7.1
All reviews (3477)
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Samantha F. Couples Singapore, July 12, 2013
Room Size and Location of Hotel Highly Recommended

big room size, good location and yet slow check in
8.7
The hotel itself was perfectly fine but as far as i know international check in time is between 2-3pm we manage to get a room at 4pm. I sincerely appreciate the upgrade due to the delay. Next is-we last minute required an extra bed and they insist we settle upon check in w/c once again I have no issue but I intend to settle by Mastercard to my disappointment after finding out that the machine is currently out of order..they still insist politely that I must pay for it immediately.That of course left me no choice but to settle in cash. The staff is very polite, friendly and accommodating (Front Office Team) however I've enountered a lot of language barrier problem. I presume they have difficulty understanding me as I often get irrelevant answers to my questions..if You intend to stay in this hotel be prepared to be patient otherwise you'll just get frustrated. I ask where is the pick up point and I get an answer that the interval is every 2 hours. I am Asian w/ is very alarming because my accent definitely is Asian. Now I'm wondering if staffs are having difficulty understanding me, how much more people coming from a different continent? I therefore suggest that management send their staff for conversational English training most especially from the Front Office...because like I mentioned they are very polite. They don't need to work on the attitude dept as I would rate it as excellent its only the communication part. The location of the hotel conversely I find ideal..Its near to Kuta Beach, Beach Walk Mall, Discovery Mall and a lot of Fancy and Economic Restaurants around the area. It is also very near to the airport. The rooms are really spacious and homey. The housekeepers did a good job in terms of tidying up the room. The view of the room was also very favorable. We can see the pool from the balcony. If given a chance I would stay in this hotel once again expecting improvement in the communication part.
Aditya R. Families with young children Indonesia, July 11, 2013
it's amazing

clean, beautiful and near from beach
9
The hotel is very interested place for everyone. Near from beach and art shopping center
Thea N. Families with older children Denmark, July 11, 2013
They were very friendly and awaree of their guests

dinner, pool and the bed
7.3
I was very satisfied with my stay here. The location isn't to good but it's cheap and the dinner is good
Dax R. Groups United Kingdom, July 11, 2013
Better hotels available in better locations

Price, fridge in room, 24 hour shop opposite
4.3
If you get a price you are happy with then this hotel is fine, it's just that there are better options available for the same costs, in better condition & much better / more central locations. You really need to jump in a taxi each time & while not expensive just a hassle. What can't be excused is the poor service, advised reception twice, 1st time was as soon as we got there that our air conditioning was very poor & the safe had been left locked. Nothing was done! End result we checked out after the 2 nights we had per booked! The superior rooms are decent ( if the a/c worked! ) but the rest of the hotel hasn't been maintained, it looks tired & yes there are broken / missing tiles in the pool etc but really doesn't stop your enjoyment.
Frandi M. Families with young children Indonesia, July 10, 2013
bad receptionis.

free airport transfer
5.7
The receptionist is bad, I,ve book 2 superior room for 2 night but she told me that I only book for 1 room. Its take a long time for me to wait until they confirm for my room. Room is clean, and the bathroom is good.
Chao-Mao Y. Solo travelers Taiwan, July 10, 2013
Close to city center, airport

Good location, close to shopping center and Kuta beach, and 15 mins to airport.
5.3
Hotel service is below expectation. Our room got a basement smell. furniture inside was not in good condition. Wall painting in some corners were peeling off. the bathroom was not very neat too. A/C is not working properly, it is hard to get into sleep in the hot summer night. Staying in that hotel ruins my good impression to Best Western.
Sally N. Families with older children Australia, July 10, 2013
Very Enjoyable

The pool was lovely, the food was great, the rooms very comfortable and the staff were very friendly.
7.7
My onlt fault with the hotel was on arrival, I had no fridge or tea and coffee facilities, the safe didn't work, the bathroom was flooded with water and there was food scraps on the pillow, we arrived at 1am in the morning. I complained about 7am that morning and everything was fixed straight away with many apologies. I could not fault the hotel for the rest of my stay. They were fantastic. The room service was fast, the food delicious and plentiful, I especially enjoyed the fresh juice selection at breakfast. I would not hesitate to recommend the hotel for your stay in Kuta. However advertising the hotel as on the beach is a bit of a stretch I would say about 15 minute walk.
Maud A. Solo travelers France, July 10, 2013
Perfect if you want quiet

Comfort of the room, Friendly staff, Beautiful pool
8.7
My best friend and I stayed at the Best Western for a few days and we really enjoyed ourselves there. Our room was beautiful and comfortable and most of all, it was very clean. The staff was really friendly and we really liked chilling by the pool during the day. On the downside, the breakfast wasn't really amazing neither was the food. I would recommend this hotel for families or people we look for a quiet time but the location isn't the best one if you're in Kuta to party.
Julia K. Families with young children Indonesia, July 9, 2013
What a great hotel, will be back here somedy

The garden is nice, the room is clean, the staff are friendly
9
What a great hotel, will be back here someday. Bring lovely family for the holiday :-)
Leon C. Families with older children Australia, July 9, 2013
comfortable and affordale

Good breakfast, friendly staff and comfortable room
4.7
I enjoyed the stay. The rooms were a little old but it was good value for money. I found the location hard to get used to as I've always stayed on the main street in Tuban so i felt unsafe walking through the laneways back to the hotel at night.

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Customer Reviews - Best Western Resort Kuta, Bali

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