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Customers like this hotel for:
    Nearest transport:
  • Southern Cross Railway Station (0.6 Km / 8 min walk)
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Distance to airport:
  • Essendon Airport (12.1 Km)
  • Melbourne Airport (19.2 Km)
    Customer comments:
  • "Close to city center", "Nice and clean rooms", "Nice bed"
    Top nearby attractions:
  • Crown Casino & Entertainment Complex (0.3 Km / 4 min walk)
  • Crown Casino (0.4 Km / 5 min walk)
  • Eureka Tower (0.5 Km / 6 min walk)
  • Aligned for Life Training Center (0.5 Km / 6 min walk)

Note: Distances are measured as a straight line.

Best Western Riverside Apartments

474 Flinders Street, Melbourne CBD, Melbourne, Australia 3000 (Show on map)

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"Staff were friendly and very accommodating, rooms are quite..."

Natasha, Australia November 15, 2015

Features of Best Western Riverside Apartments

Hotel Facilities

  • airport transfer
  • business center
  • coffee shop
  • concierge
  • daily housekeeping
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • grocery deliveries
  • laundromat
  • laundry service
  • luggage storage
  • newspapers
  • shuttle service


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • Chinese (Mandarin)
  • English

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Serviced Apartment Description
Centrally located in Melbourne's famous Flinders Street, the strategic location of Best Western Riverside Apartments...see more Centrally located in Melbourne's famous Flinders Street, the strategic location of Best Western Riverside Apartments allows easy access to main attractions including Crown Casino, Melbourne Exhibition & Convention Center, Southbank, and Etihad Stadium. This Best Western property provides a 17-story building featuring self-contained and serviced apartments that guarantee elegant designs and up-to-date amenities. Facilities include Wi-Fi and a convenient 24-hour front desk is there to assist if you need any help. For business travelers, the hotel provides a business center for your convenience. With an ideal location and facilities to match, Best Western Riverside Apartments is the perfect choice for a memorable stay.
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Recent customer comments

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All reviews (411)

Business travelers (89)

Couples (126)

Solo travelers (52)

Families with young children (37)

Families with older children (46)

Groups (61)

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Value for Money
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Room Comfort/Standard
All reviews (411)
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Neoh L. Couples
Malaysia, November 25, 2015
Strategic location, near to casino

Strategic location, clean room
I stayed at the Annex building. Each device was given only 100mb daily internet access. It does not deserve a 4-star rating as there was no restaurant or lounge. The reception area was very small and looks like a budget hotel. From the outside, it looks run down. I like the apartment is because the room is very well maintained with daily housekeeping. The hotel is just several minutes walk away from trams and Crown casino.
Natasha S. Groups
Australia, November 16, 2015
Just an Okay hotel

Staff were friendly and very accommodating, rooms are quite large, has tea/coffee making, iron, ironing board, fridge etc
The location is a bit out of the way, but not too far to walk. The shower head was held together by a washer, and the window frames were falling out and had obviously been damaged. Bathroom was not as clean as I would have expected. Although, the staff were very helpful and lovely.
Vincent Y. Solo travelers
Singapore, November 19, 2015
Decent stay but can improve

Location, size of room, bed
Room was decent; big and quite clean. Everything I needed was available in the room. However, kettle was slightly rusty and cooking pan was really dirty, with black burnt food stains all over the pan which made it too disgusting to cook with. Tried to scrub it off but took too much work for something which I should not have had to deal with and gave up in using the pan to cook. Considering I chose getting an apartment over a hotel because I wanted to cook some simple dishes, it was disappointing that the equipment was so poorly maintained, defeating the purpose of having them in the first place. Two channels on the TV was not working as well, with one of the channels one of the two movie channels available. This limited what I could watch as I only had one channel of which to watch movies. Although it was not a necessity, would have been great if I had more options for the TV while I was in the apartment.
Siau L. Families with young children
Malaysia, November 08, 2015
Good located across the free tram zone

Location Location Location
Overall was ok! Conveniently located across the free tran zone and right opposite aquarium. Downside, it was a small lane way behind most shop, so didn't expect to see all big rubbish bin across the apartments. We Booked for two bedroom apartment, there's was extra two single bed was in the lounge room area!! And it'd upgraded with any extra $160 per night which was saying that kids age 3 considered as an adult and wasn't suppose to sleep with adult, which mean unable to use an existing bed like what the website advertise.
Meow K. Groups
Malaysia, November 11, 2015
Good location, comfortable beds

Good locations, comfortable beds and within free tram zone
Overall comfortable stay, location is great within the free tram zone. Within walking distance to major attraction, southern cross station and flinders street.. Just that limited WIFI access. But overall is a convenient location
Marie W. Couples
New Zealand, October 27, 2015

Reasonably quiet, handy to most, very handy to trams. Would have been easier re. GPS if address was highlander lane?
michelle S. Groups
Australia, October 25, 2015
fantastic location

fantastic view, very central, comfortable room
The staff were very helpful and the apartment was lovely and clean with amazing views. The parking is not as we expected but ok if you dont need to take the car out at all during your stay.
Jonathan H. Business travelers
Australia, October 22, 2015
Generous rooms close to attractions

The rooms are a generous size and the hotel is close to many attractions like the exhibition centre.
This apartments are in a reasonable situation in the city, although on the same block as a number of ungentlemanly clubs and definitely no riverside views. We wanted to be close to the exhibition centre and were pleased with the short walk. Though I asked for a quiet room, I was woken every night in the middle of the night numerous times either by garbage trucks or drunken people leaving the nearby bars. Given we were in Melbourne working long days, this was a major annoyance. Our apartment was not in the same building as the reception, which bothered my wife more than me. The rooms are a generous size, which I appreciated. The bed was too firm but at least not a old sagging mattress, which I think is worse. Overall, it wasn't a horrible experience but I wouldn't recommend it and won't go back.
Mr G. Business travelers
Thailand, October 21, 2015
Best Western Riverside Apartments

Location, room, price
What an excellent surprise. 16th floor overlooking the Yarra and South Bank with views to Port Phillip Bay. Very comfortable and well fitted out apartment (note this was more a than a room for the night). The bed may have been a little hard for some, but fine for me. Very clean, and large, room where you could have easily entertained up to 6 people. The staff at reception were very obliging and professional. The location was good with tram stops almost at the door on both Flinders Street and Collins Street, so very easy to get around. Don't be fooled by the Google shots as the main entrance is down a lane. I always judge a place on the basis of whether I would come back and in this case the answer is a very definite yes. I didn't eat there (and why we you bother with a kitchen provided), don't think the 1 is reflective of a dining experience. It was just that there was not a place to tick N/A.
Nancy D. Groups
Australia, October 16, 2015
Didnt like it. The one we selected is not it.

Not good. Very disappointed

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