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Best Western Sun Sun Hotel

No. 14-16, Praca Ponte E Horta, Macau City, Macau 00853 (Show on map)

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Area: Macau City Number of Rooms: 178

Recent customer reviews

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Very good

7.5

based on
192 reviews

1175 reviews in English

Value for Money
7.5
Location
8.0
Staff Performance
7.7
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
6.5
Families with older children (192)
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Chan K. Families with older children Malaysia, January 16, 2016
Sun Sun?

Tourist attractions in walking distances, food stalls nearby, comfortable room
8
It was a pleasure stay.
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Kristine Y. Families with older children Singapore, January 7, 2016
Great customer service

Customer service, cleanliness, location
9.3
My stay was nothing but awesome, thanks to one of the front desk staff Doris. She was very helpful and she took a lot of initiative to help us out. Firstly, she gave us connecting rooms without us asking for it. Also, she gave us really good ideas/suggestions and helped us planned our day. Really gave us an awesome experience.
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Jennifer H. Families with older children United States of America, January 3, 2016
no airport pick up but nice location

location, friendly staff, nice hot shower
5
We weren't thrilled with this stay. Partially because we had to pay crazy high prices because of the holiday. Then they said they provided airport pickup, but after waiting for the pick up, we called the hotel, only to discover that they have never provided that service! So we had to wait in long line, late at night to take taxis - TWO because there are 5 of us, even though our kids are small. The hotel did not reimburse us for that expense (US$ 25 one way). The staff were friendly and helpful, but we ended up on two different floors (10 floors apart!) instead of adjoining rooms with our kids. Then they don't have fitted sheets or big enough to tuck (barely covered the top surface of the bed), so the sheets came off the bed all night, keeping us awake. Also has thin walls so kept getting woken up by other guests moving around. The location was great, walking distance from all historic attractions. Cleanliness level was fine, and check in/check out went fairly quickly.
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Kah Y. Families with older children Malaysia, January 1, 2016
a copy stay in Macao

the staff are very friendly. the room is clean and located at strategic location
10
Overwhelmed by the friendly staff. The location is strategic. Very convenient to take the bus. It's also close to all the restaurant and famous street food.
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Iamla-Or S. Families with older children Thailand, December 29, 2015
Comfortable

1. Good view. 2. East travel. 3. Comfortable
9.7
Best Hotel in Macau.
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Winnie N. Families with older children Singapore, December 27, 2015
Hotel within walking distance to major attractions

Location, easy access to restaurants
6.7
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Seong J. Families with older children Malaysia, December 23, 2015
Friendly staff & hotel room was clean & tidy.

1. Friendly & helpful staff 2. Room was small but clean & tidy 3. Good location
8
Friendly & helpful hotel staff. The room was small but it was clean & tidy. The hotel is very nearby to Ruins of St Paul's, Senado Square, St Dominic's Church & etc. Walking distance to many nearby food restaurants & food stalls. Convenient bus stop nearby the hotel.
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Yeou W. Families with older children Singapore, December 18, 2015
Good Hotel and Big Room

The Room Size is good, pricing is reasonable in December period and Courtesy Staffs.
9.3
It was a really nice place to put up, should have stay longer instead of Hong Kong side.
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Toh L. Families with older children Malaysia, December 8, 2015
Good location

Good location
6
Overall not bad , abit disappointed on the bed set up ! Room with triple beds, one was a sofa bed . ( not value for money)
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Nancy C. Families with older children Malaysia, December 4, 2015
Clean and convenience location

clean, helpful staff and convenience location
9.7
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