Обратно към информацията за хотела

Много добър 8,0
Въз основа на 766 отзива

Последни коментари от клиенти

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Много добър



от 766 отзива
  • Състояние/Чистота на хотела 8,1
  • Удобства 7,1
  • Местоположение 8,0
  • Комфорт/Стандарт на стаята 8,2
  • Работа на персонала 8,4
  • Съотношение цена-качество 8,4
  • Храна/Хранене 7,2

Pratik S. от Индия
Група
Отседнахме една вечер в август 2016 г.
Fantastic Experience!
If you need a budget place to stay at Old Quarter (heart of Hanoi), look no further.. We had initially booked this hotel only for 1 night but ended up extending to 3 nights purely because we didn't feel like going anywhere else. Take the Queen Suite or the Family room if you're in a group of 3 or more. Mr. Lee at the reception truely defines Customer delight. He will go out of his way to ensure that your stay is pleasant & you're equipped with all the information that you need to move your way through Hanoi. He arranged 3 tours for us (Ha Long Bay, Ninh Binh & Sapa) - all of which were really better than what we could expect. Rarely do you get to see so much of customer focus which lacks at most places these days! Kudos!! :) The coffee at the reception & the everyday breakfast before the tour almost became a ritual! Would definitely recommend this to anyone looking for a good place to stay in Hanoi!
Оценявани 24 август 2016

gary L. от Сингапур
Самостоятелно пътуващ
Отседнахме 2 вечер/и в август 2016 г.
Cheap price, comes with a price.
like many reviews before me, i had a issue with their mouldy room and poor air-conditioning. despite letting the staff know about it. they did not change a room, rather make up an excuse about having a fully booked hotel. the thing is they had a group of guest checking out at the lobby that night while i was talking with him. to solved the aircon issue, their so called repairman, just open up, took a look and close it back in. end up they put a fan instead. that was not the only issue. i had booked their airport transfer, was told it will cost me 19 usd on email . their agoda page stated it was 17 usd. if i had not clarify with them, i would have been overcharged. for the return back to the airport, i booked at sinh cafe @ only 10 usd. my room just disappointing, missing tiles, broken slippers, poor aircon. they cant even get a pair of slippers right. you can see how disappointed i am with this hotel. Not asking for 5 star hotel standard, but at least have some integrity for your paying guest.
Оценявани 17 август 2016

Hoang L. от Виетнам
Самостоятелно пътуващ
Отседнахме 2 вечер/и в август 2016 г.
Very bad service and cheated on customer
I booked 2 nights in this hotel and when i arrived the receptionist said some rooms was repairing cant lemme stay even agoda already charged my visa. Then he send me to another hotel n sure that other hotel 100% same even better. I followed him to other hotel n so disappointed because not like what he said. Dirty and awful are what i saw. One more thing, he changed his attitude and sound like shouting at me. I didn't expect that from 3 stars hotel's receptionist. 👎🏻
Оценявани 16 август 2016

Rachel R. от Филипини
Група
Отседнахме 3 вечер/и в август 2016 г.
Hanoi trip
Mr. Lee is very nice and hospitable. He is very accomodating with no rest and sleep. He is very hardworking to assist you. nice hotel and bookings. They upgrade your room from time to time.
Оценявани 16 август 2016

Martin A. от Аржентина
Двойка
Отседнахме една вечер в август 2016 г.
Amazing Staff
Lee is the best! Rooms very clean, the facilities very good and the staff couldn't be more willines to help you. Definetly stay again!!
Оценявани 15 август 2016

Francisco C. от Испания
Пътуващ по бизнес
Отседнахме 2 вечер/и в август 2016 г.
Very good staff
The room a bit small
Оценявани 14 август 2016

Dolsie M. от Филипини
Самостоятелно пътуващ
Отседнахме 3 вечер/и в май 2016 г.
very friendly staff
the hotel staff are very accommodating and very friendly. the location is good and very good internet connection.
Оценявани 14 август 2016

Hung D. от Виетнам
Пътуващ по бизнес
Отседнахме 4 вечер/и в август 2016 г.
Poor service and not professional with local people
1. No room avaialbe on the checking date and send the guest to other hotel. Reason is hotel full booking but the manager forget to inform Agoda. Have seen other couple with same trouble 2. No complimentary water for guest but they put small water bottle in the fridge ( a kind of complimentary water in other hotel) and not list out in the drinking item list then they will charge you when ypu drink this bottle.
Оценявани 13 август 2016

Dieu M. от Виетнам
Двойка
Отседнахме 2 вечер/и в август 2016 г.
bad toilet
the toilet so small and not clean
Оценявани 13 август 2016

Dominik N. от Германия
Група
Отседнахме 3 вечер/и в юли 2016 г.
nice place to stay
Good location, good room. Friendly staff
Оценявани 07 август 2016


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