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Bintan Lagoon Resort

Jalan Indera Segara Site A12, Bintan Utara, Lagoi, Lagoi, Bintan Island, Indonesia 29155 (Show on map)

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Good 7.0
based on 551 reviews

"The pool, the beach and the buffet breakfast..."

  • Victoria, Singapore
  • March 23, 2015
  • Area: Lagoi
  • Rooms : 473

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Room Types
Deluxe Room
Deluxe Plus
Deluxe Plus
Deluxe Room
Floral Suite
Floral Suite
Forest Suite
Forest Suite


When would you like to stay at this hotel?

Photos of Bintan Lagoon Resort

Bintan Lagoon Resort Bintan Island - Cempaka Villa
Cempaka Villa
Bintan Lagoon Resort Bintan Island - Forest Suite
Forest Suite
Bintan Lagoon Resort Bintan Island - Floral Suite
Floral Suite
Bintan Lagoon Resort Bintan Island - Deluxe Plus
Deluxe Plus
Bintan Lagoon Resort Bintan Island - Private Beach
Private Beach
Bintan Lagoon Resort Bintan Island - Angsoka Villa
Angsoka Villa
Bintan Lagoon Resort Bintan Island - Beach Massage
Beach Massage
Bintan Lagoon Resort Bintan Island - Jack Nicklaus Course
Jack Nicklaus Course
Bintan Lagoon Resort Bintan Island - Ian Baker-Finch Course
Ian Baker-Finch Course
Bintan Lagoon Resort Bintan Island - Rice - Beachfront Dining & Bar
Rice - Beachfront Dining & Bar
Bintan Lagoon Resort Bintan Island - Orzo Restaurant
Orzo Restaurant
Bintan Lagoon Resort Bintan Island - Rice Restaurant  Beachfront Dining & Bar
Rice Restaurant Beachfront Dining & Bar
Bintan Lagoon Resort Bintan Island - Miyako Restaurant
Miyako Restaurant
Bintan Lagoon Resort Bintan Island - Dining
Bintan Lagoon Resort Bintan Island - Rice - Beachfront Dining & Bar
Rice - Beachfront Dining & Bar
Bintan Lagoon Resort Bintan Island - Silk
Bintan Lagoon Resort Bintan Island - Conference Hall
Conference Hall
Bintan Lagoon Resort Bintan Island - Member Lounge
Member Lounge
Features of Bintan Lagoon Resort

24-hour front desk

24-hour room service

airport transfer

ATM/cash machine on site



BBQ facilities

bicycle rental

business center

car hire

car park

coffee shop


currency exchange


executive floor

express check-in/check-out

facilities for disabled guests

family room

laundry service



luggage storage

meeting facilities



pets allowed

poolside bar


room service

safety deposit boxes



shuttle service

smoking area


vending machine

Sports and Recreation


children's playground


fitness center

games room


golf course (on site)

golf course (within 3 km)


kids club


outdoor pool

pool (kids)

private beach



table tennis

tennis courts

water sports (motorized)

water sports (non-motorized)


Wi-Fi in public areas


car park

valet parking

Languages Spoken

Chinese (Mandarin)








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For travelers who want to take in the sights and sounds of Bintan Island, Bintan Lagoon Resort is the perfect choice. Set 32.2 km from the excitement of the city, this 4-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Bintan Lagoon Resort ensure a pleasant stay for guests. The hotel provides poolside bar, luggage storage, newspapers, 24-hour room service, Wi-Fi in public areas to ensure our guests the greatest comfort.

Experience high quality room facilities during your stay here. Some rooms include mini bar, television, seating area, in room safe, telephone, provided to help guests recharge after a long day. Throughout the day you can enjoy the relaxing atmosphere of the garden, fitness center, golf course (within 3 km), spa, karaoke. Bintan Lagoon Resort is an ideal place of stay for travelers seeking charm, comfort and convenience in Bintan Island.
For travelers who want to take in the sights and sounds of Bintan Island, Bintan Lagoon Resort is th ... see more
Children and extra beds:
Infant 0-4 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-11 year(s)
Must use an extra bed

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Check-In From
03:00 PM

Check-Out Until
11:00 AM

Distance from City Center
32.2 km

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 551 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (551)
Victoria L. Families with young children Singapore, March 23, 2015
Nice beach hotel

The pool, the beach and the buffet breakfast
Comfortable and relaxing
Muhamad N. Couples Singapore, March 22, 2015
Best Weekend Ever!

Location, Staff and Food
Our stay in Bintan Lagoon was fantastic! WE had a wonderful time in the resort itself. We did not even leave the resort the entire time we were there. Everything and everyone was perfect. But if we had any complains, it will be these two: 1) Wifi connection -- This we feel is an important aspect of the modern world we live in. We all WANT connectivity no matter how remote we are in the world - we want to be connected to the rest. The public Wifi were slow and difficult to access. Never mind that, when we were willing to pay for Wifi access in the room (yes, it's chargeable!), we were told that there weren't any as we were in the East Wing. We've travelled quite a bit to know that most hotels offer FREE in-room Wifi. I mean, just include it in the room charges and noone will notice! 2) The restaurant -- Service at the Rice were slow. On the last night there, we thought because they were running on full house so we gave them the benefit of the doubt, even though we waited like an hour for our food! It happened again the next day and this was after lunch (around 2) when the restaurant was pretty quiet. With that said, we are coming back this weekend!
Ivan L. Families with young children Singapore, March 22, 2015
Stayed 20 to 22 March

Condition of the beach, Pool and onsite golf course
We arrived at 10am local time at the resort and did the usual check in procedure. Was told that our room was not ready so my wife and baby daughter were waiting at the lobby foyer with me. At 12.30pm local time, no service staff came to assign us our Deluxe plus room and I had to approach the reception to ask if a room was ready. All this while, different groups of guests were arriving and I think we were conveniently forgotten about. Finally, after telling a service staff about our wait, we were assigned our room in 10mins. Room was pretty much in order, though I think housekeeping forgot abt replacing the facial tissues in the bathroom. Orzo restaurant was closed for whatever reasons we were not sure so our first dinner was at Miyako Japanese restaurant. Due to having our baby daughter around, our meals were pretty rushed. There weren't that many f&b outlets within to start off anyway. Average cost of meals even at the terrace cafe came up to around SGD$65 upwards for which quality was worse off than what I can get at any SG coffee shop. Many items on menu at the Terrace cafe were also unavailable. As this is our 2nd time visiting after 4years, it was definitely disappointing. We were supposed to have complimentary wifi but apparently the network was down even though I could detect the wifi network on both my laptop and mobile device. Didn't bother to ask for a discount to my room rate. I hope the management can give me an appropriately reasonable reply for the lack of service and accommodation quality.
Norin P. Families with young children Singapore, March 22, 2015
Bintan trip getaway

the sun, the sand & the sea
Daryl L. Couples Singapore, March 22, 2015
Enjoyed my relaxing trip

I enjoyed the scenery, the calmness and the beach
I enjoyed it very much with my girlfriend. It is a great place for a relaxing weekend but be prepare to pay Singapore prices for food.
Victoria H. Solo travelers South Africa, March 22, 2015
Don't go alone or if you do not golf

Pool, pool, pool
The hotel would have been fine for a company offsite or if I was going to play golf. I was doing neither. The staff were lovely but the free wifi didn't work very well, the food was terrible and unfortunately it costs a fortune to leave the resort. There is loud music playing in the reception area at all times so you have to listen to it if you want to use the free wifi. This is either 90's Mariah Carey, Celine Dion type stuff during the day or loud bad dance music at night. Also the ocean smells like petrol. If you are not a 'resort' person then this is probably not a good destination for you.
Sriram G. Couples India, March 22, 2015
Not good

Room ambience
Yoriko K. Couples Japan, March 22, 2015
Everything is overpriced

Comfortable bed
Basically there is no transportation except tourist priced taxi to go out, so you will need to consume all meals in the hotel which is overpriced for its quality. Service in Terrace bar (bar restaurant) was terrible (they will not serve you at all but will charge 10% of service fee). Room was terribly humid and dark. Check out on sunday morning was horrible. We queued up almost 1 hour.... then in check-out they will charge you return shuttle bus (S$10), which I thought was free.. I do NOT recommend this hotel!!
Cheng W. Families with older children Singapore, March 22, 2015
Not worth for value

Quality of food, beach, passionate
We were stuck in Hotel due to the inconvenient location, hard to go out of resort to bintan city area unless to pay an unreasonably high taxi fare monopoly by Hotel. We went to RICE restaurant at 830pm and was told waiting time 60- 75 min if no reservation as they were fully booked. Was told room service for dinning might take longer waiting time. Buffet dinner is S$94 per pax. Groceries in convenient store price are double of price in Singapore or more than that. Not worth in value. But good in quality of food, and white sand beach.
Choon H. Families with young children Singapore, March 22, 2015
Quick getaway

Location proximity convenience
Ok. Things and good are not cheap.

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Customers like this hotel for:
Area recommended for:
  • beaches
  • family fun
  • spas
Customer comments:
  • "Great breakfast" , "Nice pool" , "Nice staff"
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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