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Recent customer comments

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Excellent



based on 86 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.8
  • Value for Money 8.0
  • Food/Dining 7.6

Mark B.
Australia
July 26, 2015
Great business hotel
Great rooms, comfortable bed, pleasant staff
Great rooms, comfortable bed, pleasant staff

Wilson M.
Malaysia
July 20, 2015
Business Traveller
Staff friendly, Clean room and good facilities.
My second trip to bolton hotel. I had a good stay in my previous trip. So far everything was great but due to my heavy usage of internet for work related, I had a few days Internet disruption. So far everything was great.

Anseilla L.
Indonesia
July 12, 2015
Spacious and clean room!
Clean, spacious and great location
The room is suitable for family as it has two bathrooms and two bedrooms.

Rebecca P.
New Zealand
June 12, 2015
Acceptable but not outstanding
The location was good.
Satisfactory facilities, standard 3.5-4 star rooms, but nothing exceptional about this hotel.

Helen C.
United Kingdom
April 30, 2015
Curtains r required in living room for pm privacy
none
The reception area is claustrophobic and too near the stairs. There is too much squeezed into that floor. Nets only in the living area are inadequate especially as my apartment faced an apartment block & had 2 office blocks looking in. Having booked in as a single women, I was surprised to be allocated such a room that lacked privacy. This shows a lack of consideration for guest requirements. Putting up solid curtains as seen in the bedroom would resolve this issue. The hotel entrance does attract the eye when approaching by car. Additional signage may help this. AT dinner, mustard mash was cold. The breakfast was expensive given how limited it was. All food in the silver containers was cold despite the oil burners being underneath. I had to wait some time for a taxi to be summoned. A 5-star hotel normally has taxis waiting outside.

Megan S.
New Zealand
April 29, 2015
All the comforts of home
This hotel is in a prime location, upmarket and the staff are fantastic.
My husband, father and I stayed in a two bedroom apartment (which also had two bathrooms). The interior was nicely finished, however, for a five star hotel I was surprised to see 'wear' on the corner of all the dining table chairs, and the toilet in the main ensuite was 'wobbly'. Other than that, comfortable beds, nice to have the mini I-pads and complimentary Wi-Fi, as well as a small kitchenette to cook in. The staff were fantastic, helping with directions to the local dairy, bringing a chopping board to the room when requested, and booking a taxi for us in the morning. A place we would return to!

Wilson M.
Malaysia
April 09, 2015
The best hotel in wellington
Clean, Good Services and Great Facilities
I had a great time in Wellington, this is a short and memorable stay in Wellington. I could not found any fault with the Bolton hotel, from great service of the staff.

Timothy P.
Ireland
March 25, 2015
Great
Location. Comfort. Service
Great

Julee M.
Australia
October 14, 2014
Fabulous service from all staff
Professional & personable staff at reception, in the dinining room & night duty
Superb!

Sally H.
New Zealand
October 05, 2014
Excellent comfort
Location, comfort and quality
Very good. Location is handy to Lambton quay, railway station and buses. Easy to walk to most places for dining or catch a bus. The staff were very friendly and I was impressed that each day milk, tea and coffee were replaced. A lot of hotels around the world do not replace. Also impressed wifi was free in the hotel. I travel a lot and have got used to free wifi. Returning home to Wellington for a holiday I was appalled at how few hotels provided guests free wifi. This should be par for the course. Well done the Bolton for this. Price was expensive compared to SE Asia, but the so was all of Wellington. On the positive, what you got for the price was excellent. Deluxe studio was a brilliant size with great amenities for the week we stayed.