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Tamara G.
Couples
United Kingdom,
November 21, 2013
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Unspoilt historic hotel.
The bedroom and the public rooms were practically as in the hotel's luxurious heyday. The staff were helpful and the facilities all that could be desired.
8.3
Comfortable sums it up. Pool and shower were a little on the cold side.
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Anna P.
Families with young children
United Kingdom,
November 17, 2013
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A beautiful Victorian but very tired building.
very central location, decent room rate, big bathooms
4
I had already read the mixed reviews so wasn't surprised to find most of them were very accurate. Its a fantastic building that has lost its splendour and service. I had a look at the ballrooms and they were amazing and can why there were many wedding receptions taking place. I can’t comment on the service for such events or the quality of food. Check-in was incredible slow and not very friendly at first, which does not give a good 1st impression. I was assured that the WI-FI would work (I had a room on the first floor) but it didn't and gave up, I didn't particularly wish to sit in the public areas to use the wi-fi. I had a twin room and was surprised to find the beds a little on the small size as most hotels now offer small doubles. For one night the beds were fine but if I was staying longer I would move to a double. The room was not spotlessly clean and there were crisps on the floor by the bed. The net curtains were badly stained and made the room more tired and sad. Just general housekeeping could be improved with a little more staff training. I tried to call housekeeping to enquire about the heating by the phone didn't work either! It’s in a brilliant location and not bad value for money if you can get a good deal. Check out was fast, if you had prepaid, as it seemed to be a matter of just leaving your key on the reception desk. It would be lovely to see this amazing building brought back to its former glory and with the service it was renowned for.
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Daniel B.
Groups
United Kingdom,
November 10, 2013
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Worst hotel I have stopped in and very over priced
Central location. Surcurty on the door at night. It has lifts
3
Felt like I had over paid for the quality and cleanliness of this hotel. I would not be recommending this hotel to any one at the price it is up at as I believe it does not add any value for money.
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Robert D.
Business travelers
United Kingdom,
November 8, 2013
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Pleasant place to stay whilst on business
Location, atmosphere, central heating
7.3
Very pleasant - grand atmosphere. Clean, but dated. Car parking difficult/expensive.
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Denise D.
Groups
United Kingdom,
November 8, 2013
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Never again
In the city, close to shops......
4.7
It was awful. The room was dirty and there was litter behind the dresser, the picture on the tv was poor, the wall paper was peeling off the walls, the bathroom was dirty, the wifi didn't work in the room and the springs in the mattress we're showing. It really was an unpleasant stay. I would never stay there again, I couldn't wait to come home. I was very unsettled.
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Bernard L.
Couples
United Kingdom,
November 4, 2013
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The hotel was more than we expected for the money we paid, very comfortable and an excellent location with friendly stall, highly recommended.
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Nukarn N.
Solo travelers
Thailand,
September 28, 2013
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Hotel in the city easy to eat travel drink in seafty area.
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Pan C.
Solo travelers
Hong Kong,
September 23, 2013
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Hotel in the Liverpool centre
Good location, close to City heart, great history
8
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Mary K.
Groups
Ireland,
June 8, 2013
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Shopping & city break
Location, close to bus and train station
6.7
For a cheap and cheerful break it was adequate. Wouldnt consider it a luxery hotel by any standards, rough and ready, you get what ya pay for, old hotel, never re-furbished, room not 100% clean. Friendly staff and good location. Expensive breakfasts.
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Joy C.
Couples
United Kingdom,
April 26, 2013
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okay
central location, close to main rail and bus stations
6.7
We were given room M13 and told to take lift to first floor walk around to the back of the building - 20 minutes later we were about to try our way back to reception when a lady asked us if our room no began with M - the room was down 2 flights of steps and basically the 'servants'quarters and nothing like the pics shown.We had friends staying on 3rd floor and so we asked to be moved.Hotel had a lot of old features including the plumbing and could do with a good scrub, but it is central.
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