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2015
Very good 7.7
Based on 2724 reviews

Recent customer comments

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Very good



based on 2724 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.2
  • Location 9.0
  • Room Comfort/Standard 7.9
  • Service 7.5
  • Value for Money 7.9
  • Food/Dining 6.2

AIRILLE S.
Philippines
April 20, 2016
anniversary celeb
i really love the accomodation . unexpected as in. super big and nice..

Andreas T.
Germany
April 20, 2016
Still good place in good location, was better before
In short, its a good hotel right next to the SM megamall. Very convenient location. The stuff is nice and the internet connection working well and the pools are ok. I stayed at this place several times but the place seems to get older since many things in the room did not work at first (hair drier, light, safety-box low bat...). All was fixed very quick but still a bit disappointing.

aisa F.
Philippines
April 19, 2016
It was a horrible experience
For 2 hrs, the electricity was intermittent. Worst, there was no emergency light. We used our phone to lit the room. Both sink inside the bathroom and kitchen were clogged.

Dante L.
Singapore
April 19, 2016
Need improvement
I book for 1 room executive: Unit need more maintenance and cleaning. the glass barrier are tainted with stain. Kitchenware were old need replacement they should invest on more duration kitchenware. and dispose all the worn out items in their room inventory. They mention about no parking lot availability and other that the guest will be expecting. but they never mention in about having a security deposit more than the daily rate. They advise this also in advise so guest prepare the amount. specially for the hotel guest who paid in advance for their accommodation. Room services response time is very slow, aside from the fact that I already posted a signed to clean up my room before I leave in the morning. I arrived in my room in the evening it was not yet been clean. The room smell already because of the garbage. I have to call reception again to follow my request I just want them to take out the garbage and provide a clean tower. and the reception did not even apologized about it. Location is the only selling point for this hotel because is just behind megamall building A and St Francis square. but in room facility need to improve.

Honey P.
Philippines
April 19, 2016
late Check in time due to long time of Cleaning of Rooms
The only bad thing happened to our Visit at BSA Twin tower is that they let me wait for 35 minutes in the lobby because they said that the Cleaning of rooms is still ongoing. We arrive there at 1:15PM because we wanted to make it sure at 2:00PM sharp we are already inside our room. But cleaning took so long and we wasted our 35minutes waiting for the room ready for occuopancy.

Dr. P.
United States
April 19, 2016
Below Average
Staff were friendly; however, overall service and dining experience were less than satisfactory.

Freddie M.
Singapore
April 19, 2016
Facilities are awful
Stayed there for 3 nights From April 14-17 as the location is really good. The hotel staffs were mostly kind and helpful, except for the guy looking after the gym. This guy was really obnoxious, he was on his mobile phone the whole 30mins I was working out in the gym. As if that is not bad enough, he speaks so loud, that all you can hear is his voice across the gym. I left after 30mins because I can't bear listening to that guy while he is talking on his moblie phone. The elavator is another thing I cannot stand in this hotel. I stayed at the 20th floor, and only 1 out of the 4 lifts are working. Naturally getting up or down takes an awful long time. Finally the first night I was there, the power tripped continously for an hour and a half. That's from 1030pm to 12mn. I lost sleep because of that, and I didn't hear an apology from anyone. All they said was the technicians are working hard on it! Sadly despite the excellent location, I will not be booking another night on this hotel. There are others in the area comparable in price but way better in facilities.

Rosallie T.
Philippines
April 18, 2016
good
nice hotel

Kueh P.
Malaysia
April 18, 2016
Good hotel to stay
Hotel are simple and lobby are small. Room are consider ok and clean at least, but no breakfast served here, anyway you can get your choice of breakfast near the surrounding of the hotel.

Noorikha G.
Philippines
April 18, 2016
with complete kitchen amenities
It's a condotel so u can cook or just used the microwave and they have a medium size ref and also u can just cross the street then you are in the MEGAMALL i love the pLace but when u ask for extra bed it's too much expensive