Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good



based on 2834 reviews
  • Cleanliness 7.6
  • Facilities 7.1
  • Location 9.0
  • Room Comfort/Standard 7.9
  • Service 7.5
  • Value for money 7.9
  • Food/Dining 6.2
Sort by

Cherry C.
Philippines
August 25, 2016
No parking space
Rooms are spacious but I hope they will provide parking space.

Yery A.
Indonesia
August 25, 2016
Good Hotel
The room is bigger and complete with kitchen and also living room. Facilities are complete as well. Thanks

Michael M.
United States
August 24, 2016
Vacationing
Hotel was ok it's more for family staying in cooking.

wesley R.
Philippines
August 24, 2016
Worth it!
I stayed for 3 nights. And once again am convinced that BSA is one of the condotels around the metro which is very affordable.

Stephen A.
Philippines
August 24, 2016
Not good
1. we felt that bookings from Agoda were discriminated 2. no parking. ended up paying P50 in Megamall & P230 in the parking space beside the hotel 3. riding in the elevator took us a long time 4. there were no towels in the room & when we asked for it we were only given one

jojiean C.
Singapore
August 23, 2016
no parking lot for hotel guest! they only reserved it for unit owners

CARLOTA C.
United States
August 23, 2016
Better than the last
I came back to check out if things have changed, and things appeared fine (especially with the cordial, hospitable, accommodating staff of the dining areas, and one particular Front Desk staff (Gerard). Otherwise, the same lady manager (Ms. Lim); who continues not to present herself as customer-oriented (arrogantly presenting with a stern affect), sounded condescending to her staff as she ordered them around; totally disregarding that there still were guests that were having breakfast. She needs to attend Good Manners & Right Conduct (GMRC) 1-0-1. This caused some guests to leave the area. She has to understand that she represents the organization (that attempts to step up competitively to the demands of the burgeoning hotel industry in the Ortigas-Mandaluyong area. And she may need to treat her staff as members of her team, and not as "subordinates". The facilities were working well (except for the air conditioning on the common areas of the lobby, poor ventilation in the elevators, NO ROACHES this time, LOL!). Would I look forward to coming back? Maybe, only if after some improvement....it's just a WORK IN PROGRESS.

jaimee S.
Philippines
August 23, 2016
poor customer service
no parking available on the said hotel, u have no choice but to park outside and pay an expensive parking rate. no bath towels provided on the pool area. bring your own towel or wait for you to dry up before u can leave otherwise youll pay 5000pesos fine if you use the elevator with wet clothes they do not follow the "do not disturb" policy. they will bother you as long as they want to

Rosalyn R.
Philippines
August 23, 2016
Location, Value for Money
Biggest upside: a few steps away from SM Megamall. Rooms have kitchenette and adequate space and clean beds. Value for money. No parking. Consider in your budget overnight parking rates in the area. Our oven, the faucets, some lights and knobs were not working well. Hot water in the shower goes away after a couple of minutes. Towels are clean but old, sometimes with holes. Generally old fixtures. Flat TV. Housekeeping takes a while but generally adequate in cleaning. Reception is a little slow. Staff are nice enough though. Elevators are old. But, all that being said, there is value for money. Recommended for people on a budget, with no cars, those who need to be near public transport and major roads and major malls.

Alfredo P.
Philippines
August 22, 2016
No Parking- really?
Parking was difficult to get by either in SM Megamall or Podium, or even the open space area. I and my 3- year old son arrived 130PM, but was able to get to the front office 330pm only because there was NO parking in the hotel or neighboring establishments. Just be fair-- tell your WOULD BE Guests that they don't have parking so that we won't bring our cars.