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2015
Excellent 8.1
Based on 6514 reviews

Recent customer comments

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Excellent



based on 6514 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.7
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 6.7

Cristina V.
Philippines
May 10, 2015
Great value for money, wonderful staff
Staff, location near MTR and Nathan Rd, kitsch
It was my birthday and they gave me not only a free upgrade but a cake with a card. From the moment we entered, the staff was incredibly polite, welcoming and warm. Josephine, Candy, Ryan and Jay who were working at the Reception were not only warm, kin and accommodating but competent and knowledgeable in their duties. The check-in and check-out was hassle-free and swift and they all accommodated our requests happily and you saw no defiance or complaint if you had any special requests. What makes this hotel great is the staff.

Valerie N.
Singapore
May 09, 2015
Good location
Good location, fast check in and check out service. comfy room.

KOON I.
Canada
May 09, 2015
Poor Staff Performance
Location
Worst staff support ever. Arrived early and Completed registration including deposit. The staff advised to come back at two o'clock to line up again just to get the room card. I opine those who finished registration earlier should be provided with an express line for room card. I explained to the assistant manager but he explained that the hotel do not provide such services. The hotel did not provide 4 stars service as claimed.

Linda L.
Singapore
May 09, 2015
Good location
location, comfort, cleanliness
Very Satisfied.

Wanchai R.
Thailand
May 06, 2015
Excellent
1.location. 2. Staffs. 3. Service
Excellent. No problem

Anina R.
Philippines
May 05, 2015
Value for Money
wifi, clean, big space

Chiranan P.
Thailand
May 05, 2015
Nice stay !
Location
Great.

Andy K.
United States
May 05, 2015
Saw cleaning lady use used guest towels to clean
location,room size bed size
Insecure Wi-Fi because it is open with poor security encryption. Took away 1 star became I saw cleaning lady use used hotel guest towels to clean bathroom. She pretty much wiped and Cleaned most of The bathroom with the dirty towels which were left to be replace in room. Since no pictures can be posted here I posted them on Google Maps reviews. Something to note is I only saw one cleaning lady do this. Most likely management is cheap and Does not give her extra materials for Cleaning. You can not have a 4 star hotel with 2 star employees and 2 star owner that wants to save money On cleaning costs.

YUAN-NA C.
Australia
May 05, 2015
Closed to all facilities
Central location, nice and clean room
Nice and clean room but a bit small. Central location and plenty of restaurants near by.

Isaac Y.
Singapore
May 03, 2015
Good Location in TST
Location, Price and Comfort
It was a pleasant stay there and it is situated in the heartland of TST. Will visit them again if coming back to HK.