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Excel·lent 9,2
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Excel·lent



de 542 comentaris
  • Estat de l'hotel/higiene 9,4
  • Serveis 9,0
  • Ubicació 9,5
  • Comoditat de l'habitació/Nivell 9,2
  • Actuació del personal 9,4
  • Relació qualitat preu 9,2
  • Menjar/menjador 8,8
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norman P., Austràlia
Parelles
Estada de 5 nits en de juliol de 2014
The Essence of Excellence
the friendly service, the excellent cuisine highlighting upper end Vietnamese food, superb location
From the attentive greeting, informative check in and impressive room, our stay started well and continued to be high standard. We were given a comprehensive map of the city which made sightseeing easy. The staff were always friendly yet unobtrusive. The facilities in the room including a laptop of we had needed it were excellent - all the usual items , safe, robes, slippers, coffee, toiletries all top class. Thoroughly recommended
Comentat el 01 d'agost 2014

Miroslaw S., Polònia
Viatger de Negocis
Estada de 5 nits en de juliol de 2014
Good to be here again...
Staff, Location, Atmosphere
Wonderful location in the centre of Old Quarter, just near Bia Hoi corner occupied by many tourists. Very Attentive Staff - friendly atmosphere, cosy but small room. My room was definitely smaller then showed in room description.
Comentat el 23 de juliol 2014

Chandra M., Índia
Famílies amb infants grans
Estada de 3 nits en de juliol de 2014
a 5 star hotel in a 3 star space
service location breakfast
Brilliant
Comentat el 20 de juliol 2014

Neil T., Regne Unit
Parelles
Estada d'una nit en de juliol de 2014
Great value for money
Location, food, friendly staff
This hotel is great value for money. Located within the old quarter close to shops and a short distance to Hoan Kiem lake. Staff were very friendly and helpful. They would try to sell tours/packages, just like all the other hotels in Vietnam, but you could always give them a polite no. Staff organised a taxi for us to the train station (45000-50000 dong) and confirmed our taxi to Sa Pa. The room was cosy, hot water for the shower and complimentary fruit and water provided. Bed linen was a bit rough. Food at breakfast was excellent. We dined several times there for dinner too -service and food again were excellent.
Comentat el 18 de juliol 2014

Andre K., Alemanya
Parelles
Estada de 3 nits en de juny de 2014
Great Hotel - Great Service
The room (as the hotel itself) was well equipped and clean with a nice traditional touch to it. The food was also very good. Above all though, we were very impressed with the service.
Amazingly friendly, courteous and capable staff, clean rooms, good breakfast and other dishes. All this in combination with a ideal location in the heart of Hanoi. Great value for money - 100% recommendation!
Comentat el 01 de juliol 2014

Aya T., Japó
Viatger de Negocis
Estada d'una nit en de juny de 2014
Almos all the staff was really nice, except one
Very convenient, Cozy rooms, nice breakfast
I was really impressed by almost all the staff except one person. I really like this hotel, but this staff asked me very arrogantly many times which hotel I will go after this one. He asked me very large voice in arrogant way, which made me very uncomfortable, it is my business where to go next, and he should not have asked me many times. If this things did not happen, I gave 5 for all the ranks for my stay for the price.
Comentat el 01 de juliol 2014

Erick S., Mèxic
Famílies amb infants grans
Estada d'una nit en de juny de 2014
Great hotel
Service Great! Room Modern tidy, Internet and beat restauran!
Beware with agoda type of room. Was charged 10 dollars for extra person each night. Orher than that Great!
Comentat el 16 de juny 2014

Alan S., Austràlia
Parelles
Estada de 3 nits en de juny de 2014
An oasis in old Hanoi with great cafe-restaurant
Good value, great restaurant, friendly staff
We stayed two nights in a standard room then went to Halong Bay for two nights and returned to Essence Hotel for one night in a suite. The extra space in the suite was luxury after the cabin on the boat cruise.
Comentat el 13 de juny 2014

Angela B., Regne Unit
Grups
Estada de 4 nits en de maig de 2014
fabulous great staff good location if you want to
staff cleanliness location
My only reservation is that if I give a good review I another a booking on my next. Is it as they will be sold out....if you are going to Hanoi it's a gem of a hotel.
Comentat el 02 de juny 2014

Robin L., Malàisia
Parelles
Estada d'una nit en de maig de 2014
Awesome and relaxing
Friendly staff, location and value for money
Love this place. Location is awesome, smack in the middle of everything. Staff is very attentive and helpful. Breakfast was sufficiently good and everything needed and wanted is provided.
Comentat el 31 de maig 2014