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de 1722 comentaris
  • Estat de l'hotel/higiene 8,2
  • Serveis 7,8
  • Ubicació 8,7
  • Comoditat de l'habitació/Nivell 8,3
  • Actuació del personal 8,6
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,6
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Hazel W., Singapur
Grups
Estada d'una nit en d'abril de 2014
Relatively good
Good service, good breakfast, Good room
I stayed with my parents at the hotel. After staying for 1 night, we checked out to go to Halong bay. Upon our return, we checked in to this same hotel. They gave us another room located at higher floor as the previous stay was slightly unpleasant. This new room is very clean and nice. Only other problem was they keep forgetting to provide us with 3 sets of toiletries. Overall the stay was great due to the friendliness of the frontline staffs.
Comentat el 28 d'abril 2014

Hazel W., Singapur
Grups
Estada de 2 nits en d'abril de 2014
Good stay
Helpful staff, Good breakfast, Good room
I stayed with my parents at the hotel. After staying for 1 night, we checked out to go to Halong bay. Upon our return, we checked in to this same hotel. They gave us another room located at higher floor as the previous stay was slightly unpleasant. This new room is very clean and nice. Only other problem was they keep forgetting to provide us with 3 sets of toiletries. Overall the stay was great due to the friendliness of the frontline staffs.
Comentat el 28 d'abril 2014

Douglas B., Austràlia
Parelles
Estada de 3 nits en d'abril de 2014
Exceeding our expectation
Room, food, internet, coffee and especially staff
Thaison Palace is what makes the hotel so fantastic. They are helpful but not intrusive, informed but not arrogant and all in all nothing is a problem. Its an amazing building in a perfect location of Hanoi Old- Quarter that has been decorated beautifully and is spotless in presentation and cleanliness. A very top 3* hotel that is made all the better by the terrific staff; Good breakfast and very nice decor room. We booked Halong Bay tour, Hanoi city tour and transfer back to the airport through this hotel and they were totally good. Thank you for a beautiful stay.
Comentat el 27 d'abril 2014

Yuan S., Xina
Viatger de Negocis
Estada de 8 nits en d'abril de 2014
worth for the value
location, friendly stuff , and worth
the stuff was quite friendly to the customer seems it was a requirement from the managment of remembering every customer's name for their stuff, warmly!
Comentat el 27 d'abril 2014

Alvin L., Indonèsia
Viatgers en solitari
Estada d'una nit en d'abril de 2014
Absolutely wonderful
Strong air-con, fast Internet, very good breakfast and excellent service from very helpful staff
We had an amazing stay in central location of the heart of Hanoi. Congratulations on making us feel so welcomed! Our room, was not large, but for a short stay of 5 nights in Hanoi when you're out most of the time, that doesn't really matter and the bathroom was perfect and CLEAN. This is a design hotel with a heart and soul, which is not an easy mix. Strong air-con, fast Internet, very good breakfast and excellent service from very helpful staff. We would highly recommend it
Comentat el 26 d'abril 2014

Charles B., Regne Unit
Parelles
Estada de 3 nits en d'abril de 2014
Just Perfect
Everything you can get for super quality
Perfect location, just meters from the Hoan Kiem Lake and night market. The hotel is modern, hip and cozy, Everything you need you have it. One of the best hotels we stayed in Vietnam. Service is superb, tour arrangement via this hotel to Halong Bay and Sapa were amazing and good price. We definitely recommend it.
Comentat el 25 d'abril 2014

Xuan N., Vietnam
Famílies amb infants petits
Estada d'una nit en de gener de 2014
Not as good as I expected
central location, near famous eateries in Hanoi
We were moved to the other branch of this hotel. The room door was so thin that we could hear almost everything happening in the main hall and corridor, like ladies walking in high heels in the middle of the night.
Comentat el 24 d'abril 2014

robert L., Àustria
Viatgers en solitari
Estada de 2 nits en d'abril de 2014
a comfortable experience
the staff the location the advise
it was good the staff did more than was expected not a problem with language plenty of advise to be carefull they have a travel desk if needed
Comentat el 21 d'abril 2014

Huan V., Estats Units
Famílies amb infants grans
Estada de 4 nits en d'abril de 2014
good location cheap and helpful staff
location, price and helpful staff
the only negative thing during my stay was my ac was out when we got back from Ha Long. all rooms sold out and they could not fix the ac. very difficult to sleep or rest when the room was hot, got sick the next day. got a new ac working room on the next day but still lost my most valuable rest during my trip. i had a trip to Chua Huong but was sick because lacking of sleep a night before. i hope ac (air conditioner) problem does not happen often here at this hotel.
Comentat el 21 d'abril 2014

oli M., Regne Unit
Parelles
Estada de 4 nits en d'abril de 2014
Good hotel
Everything 's great
The rooms are modern, very clean, comfortable and bright! Had such a nice time there, The staff were very helpful, smiling and nice to us:) The location is perfect. Right in the middle of everything!
Comentat el 20 d'abril 2014