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Ketudut S.
Viatger de Negocis
Thailand,
10 / maig / 2013
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The hotel is very quiet.
1. Very quiet 2. Staff are friendly 3. Private beach front
6,7
Very quiet hotel. Good for family or honeymoon (quiet).
Limited food available. The room is big.
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Kriselyn S.
Famílies amb infants grans
Philippines,
31 / març / 2013
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Good for families - executive room with living are
location, comfort, beach front, balcony
6,7
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Dudz T.
Parelles
Philippines,
23 / febrer / 2013
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lovely hotel..very romantic
good location..near the beach..nice rooms
10
liked this hotel very much.very romantic as it is beach fron..would definitely go back
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Ko U.
Grups
South Korea,
16 / febrer / 2013
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a mediocre, not that great
the swimming pool, the location, and the ocean view
7
Aurora is near major hotels like Nikko & Westin. It's very close to the downtown shopping area and some nice restaurants.(you could walk there)
However, in spite of the fact that I was in the "Executive" room, the shower in the tub hadn't provided hot water. The hotel pick-up was $35 for two people, which is $10 more expensive than using a taxi. The maid wouldn't get us clean towels since we had asked for "privacy" until you ask for some.
They fixed our shower, helped with the trouble in using the outlet,and using the cable channels. But the service overall was not that impressive considering the amount I have paid to both Agoda & Aurora.
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Vivianne M.
Parelles
United States of America,
23 / setembre / 2012
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Lovely?
Island wing was nice...better than the last time I stayed there
4,7
Try and get island wing...better rooms and they are updated. Older rooms on the other side, was given a key not a key card, but a key to the room!
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Bonnie M.
Parelles
United States of America,
23 / setembre / 2012
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Nice and quiet location
Spacious room, great location, ocean view
9,3
The location of the hotel was great. At the end of the strip and away from the loud, crazy clubs and people. The exterior of the hotel looked a little run down and when I was there they were undergoig reconstruction. To access my room we had to use an actual key, not keycard. They room was great though. Spacious with a beautiful ocean view. No internet in the rooms. You had to go down to the lobby and even then the connection was not good at all. It was a nice stay overall.
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Dimo S.
Viatger de Negocis
United States of America,
22 / setembre / 2012
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Resort? spa? motel at best maybe..
2,7
i have travel all over and this is by far the worst hotel i have ever stayed in. only good thing about my stay was when i checked out. when we arrived at the hotel, the front desk (which was simply a whole bunch of un-matching tables they could put together with laptops) told us that we had to check in at 2pm. i asked if they had internet in the rooms and told them about the bad reviews - the agent said "guaranteed" the room would have internet and work fine. we came back at 2pm. there was a line of about 10 people and only 3 agents working very slowly. took us 45 minutes to get through the line. when we arrived in our room - well, there was no electricity. room was okay, despite recent renovation. we had adjoining room but the door adjoining the rooms was locked. also this room did not have internet. we asked the front desk to send someone to fix the electricity, no one came. after was asked to speak to the gm, who was unavailable to speak to customers, his assistant came to us and switched our rooms to a different part of the hotel. we paid for an island wing executive suite but received a downgrade to a junior suite. don't understand how an executive suite does not have internet, in 2012?? when we finally arrived to our new room, we had broadband internet, but the connection was so slow. i mean slow. you cannot download movies, music or applications. email at that was in and out. the tv worked but you had to turn the entrance hall light on to received power to that side of the room. they had no irons, no ironing board. bugs and small ants in the bathroom. the toilet would flush but you had to hold down the lever. water pressure, wait, no water pressure. the spa is closed... the gm came by to offer us breakfast coupons, but i kindly declined them - under those conditions in this "resort" i would be scared to eat the food. i would be embarrassed to call this a hotel, a resort or spa - it was not that at all.
Hotel Feature Tip:
Best tip, find a different hotel.
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James G.
Viatgers en solitari
United States of America,
17 / juny / 2012
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Work in progress
Big room, and nice bathrooms
6
Hotel appears to be under new management and they haven't got everything together yet. It is obvious that the hotel is no longer in its hay day as a majority normal amenities attributed to a five star hotel are missing. The lobby is not air conditioned, there is only one restaurant in the hotel and it is a little over priced with poor selection. The pool is nice and the private beach provide a unique experience from some of the other hotels on the island, but they have no drink services what so ever at the beach. Overall, the hotel does not live up to its so called five star rating but it has potential. Its location is very convenient to down town and seeing the sites but if you are looking for a great hotel experience vice a Guam experience you will probably want to stay somewhere else.
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Stuart C.
Viatger de Negocis
Australia,
25 / març / 2012
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Good rooms but pathetic service
Big airy room, good view of bay
5
For a hotel of this size it was great disappointment. Despite good room, service non-existent. Asked for laundry service - told do your own. For internet have to sit in lobby. Both breakfast service and only restaurant not linked to hotel - can't charge to your room. No mini-bar and no on-site shop to buy essentials including water
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Yiling C.
Parelles
Taiwan,
21 / març / 2012
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the balcony is not clean, and house keeper didn't clean our room.
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