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Excel·lent 9,2
basat en 543 comentaris

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Excel·lent



de 543 comentaris
  • Estat de l'hotel/higiene 9,4
  • Serveis 9,1
  • Ubicació 9,5
  • Comoditat de l'habitació/Nivell 9,2
  • Actuació del personal 9,4
  • Relació qualitat preu 9,2
  • Menjar/menjador 8,8

Kaitlin E., Sud-Àfrica
Viatgers en solitari
Estada de 2 nits en d'agost de 2015
Old Quarter accommodation
Location, service and convenience
Perfectly located in the old quarter. Room size and amenities very satisfactory. Staff are extremely helpfull and professional.
Comentat el 14 d'agost 2015

John H., Regne Unit
Famílies amb infants grans
Estada de 2 nits en d'agost de 2015
Very accommodating for enjoyable stay.
The staff, the managers, the extra touches.
Very comfortable. I was disappointed that it stated on Trip Advisor that it offered free breakfast and when we did book we went through Agoda and hadn't realised that breakfast wasn't included. But the hotel were able to accommodate our needs. It's got everything you need for a fab city stay. It's right in the centre of the old quarter, but it doesn't prevent a peaceful night's sleep and a relaxing stay amongst the hub bub of Hanoi. When I return, I will definitely stay in what became my second home.
Comentat el 12 d'agost 2015

Bhargav G., Índia
Famílies amb infants petits
Estada de 2 nits en d'agost de 2015
Excellent hospitality and service!
Prime location in the old quarter, Room standard, excellent Hospitality and service and
We stayed in the family suite room and were delighted to have our room upgraded. The hotel is located in the best possible locations in the Old Quarter, a stones throw from all the shopping areas, street food stalls and Hoan Kiem Lake. Although it appears to be in a crowded area, the sound from the streets did not really bother us Infact, we enjoyed the steet side view from our balcony!The breakfast is good value for money and has a good spread. Excellent hospitality from the staff who met all our requirements. A must stay if you want to explore the Old Quarter.
Comentat el 11 d'agost 2015

Randall P., Costa Rica
Parelles
Estada d'una nit en d'abril de 2015
Fantastic, best in class around old quarter
Staff, location, food
Amazing always staying at Essence, already stayed few times before and always is a pleasure and great experience. Enjoyed even staying at the hotel having a great meal or massage.
Comentat el 28 de juliol 2015

George M., Estats Units
Famílies amb infants grans
Estada de 3 nits en de juliol de 2015
Great boutique hotel in the heart of Hanoi
Location, service, comfort
It started out a bit rocky. I had booked the family room (two connected rooms) for our family of four through Priceline (but which then kicks over to Agoda). The rate as I was given to understand was for four persons. However, Priceline's website would only allow you to select two persons for the family room (other sites like Agoda will allow four). Therefore, when we arrived the hotel asked us to pay extra (breakfast) for the two additional persons in our group. After some lengthy discussion with the hotel they agreed to waive the extra charge. This problem was entirely due to Priceline's web feature that will not allow selection of more than 2 persons for a room. With everything set right we got about enjoying our rooms and stay in Hanoi. The location of the hotel is great within the heart of the Old Quarter and easy walking distance to Lake Hoan Kiem. The rooms were very clean and comfortable. The breakfast buffet selection was great with lots of fresh fruits and Vietnamese specialties. The staff were very attentive. I would stay here again should I be in Hanoi. A minor annoyance at the end. The hotel wanted us to wait during check out so that they could ostensibly check our room for any items we may have left behind, but I am sure it was to see if we had made off with any of the hotel's things. But even with that my family and I loved our stay at the Essence.
Comentat el 21 de juliol 2015

andrea K., Austràlia
Parelles
Estada d'una nit en de juliol de 2015
Great hotel
Location service and restaurant are all fabulous
The experience was really good. Staff were helpful and the rooms are quiet and had a comfortable bed
Comentat el 18 de juliol 2015

Omer D., Israel
Parelles
Estada d'una nit en de juliol de 2015
Great hotel
Service, travel agent
Comentat el 10 de juliol 2015

sureka Y., Singapur
Parelles
Estada de 3 nits en de juliol de 2015
Lovely hotel
Rooms were comfortable and quiet. Location was ideal. Staff were very helpful and friendly.
Room was really relaxing and quiet. Location was perfect. Staff were very helpful and friendly.They help us get tickets for the water puppet show.Everything was walking distance. I liked that they had a laptop in the room for us to use.
Comentat el 09 de juliol 2015

Audrey H., Estats Units
Parelles
Estada de 2 nits en de juliol de 2015
Great Location! Great Service!
Location, friendly staff, comfort
We loved the Essence Hotel. It was clean and friendly and we were treated very well when we arrived and the entire time we were there. Really amazing service. Food was nice although we only had the breakfast there.
Comentat el 08 de juliol 2015

Sarah J., Regne Unit
Viatgers en solitari
Estada d'una nit en de juny de 2015
Amazing friendly staff would couldn't do enough :)
Staff, comfort, price
Comentat el 02 de juliol 2015


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