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de 571 comentaris
  • Estat de l'hotel/higiene 8,6
  • Serveis 6,3
  • Ubicació 9,0
  • Comoditat de l'habitació/Nivell 8,7
  • Actuació del personal 8,7
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,5

8,3 Kurtis D.
Australia
01 de març 2014
Comfortable and friendly
Friendly staff, comfortable bed and convenient location
The room was clean,though a little on the small size with a nice large bathroom and one of the best showers. The windows were double glazed and the room was nice and quite allowing for a peaceful rest in a hectic city. The staff were friendly and helpful. All in all a nice place to stay.

8 Kurtis D.
Australia
01 de març 2014
Comfortable and friendly.
Friendly staff with good English and comfortable bed
Pleasant, relaxing and quiet allowing for a good rest.

9 Alexandra F.
Australia
02 de març 2014
Excellent service in central location
friendly attentive service, good location, view from top bar
The staff at the Gondola are very attentive and service was excellent. They deal with inpatient and rude people well and try to remedy every situation. The staff also helped organise tour for my parents and a driver for one day-this all went smoothly and was well priced. The rooms are comfortable for Hanoi- clean and well equipped- and the hotel is located very close to Hoan Kiem lake with the many restaurants, tourist attractions and shopping. There is a bar on top of the hotel- drinks are ok but you do get a view Only issue was that there was no-one to meet us at the airport as the driver went to wrong terminal- might be an idea to carry hotel number just in case like we did.

8,3 LAM S.
Singapore
04 de desembre 2014
Good Location
Accessibility
It was a reasonably good experience to have stayed in the hotel. The staff were approachable and try their best to cater to our needs.

7 Richard J.
United States of America
26 de gener 2015
Very nice and helpful
Location, service and atmosphere
Nice little hotel tucked away in the Old Quarter, easy walks to most landmarks in that area. Staff are very helpful.

6,7 Carl B.
Sweden
09 de febrer 2014
Nice small hotel
Location, Clean, Family Friendly
Good hotel in the centre of hanoi, close to the old quarter and close to the hoan kiem lake. If you're in Hanoi for the first time you should definitely stay around the lake somewhere.

10 SHERMAN D.
Philippines
10 d'agost 2014
Very nice
Convenient, comfort and Cool
Great staff great room great location

8,3 colin P.
United Kingdom
31 de desembre 2013
comfortable friendly
food. service. convenience
Great stay. Good service. Close to lake and in old town

10 SHERMAN D.
Philippines
10 d'agost 2014
Perfect
staff, hotel & location
Lovely and perfect. Will stay here again

9,7 Anaru H.
New Zealand
16 de desembre 2013
Amazing Hotel, Awesome staff
Staff are AMAZING, super helpful and very informative. Rooms are beautiful. Location to shopping, food, coffee and the lake
Loved this Hotel, Staff are super friendly and go out of their way to make your stay amazing. The reception staff will give you plenty of helpful tips on places to go and how much correct prices for taxis etc should be, they really look after their guests.The rooms are beautifully decorated, we got upgraded to a room on the 7th floor with a private balcony which was massive, really clean and well presented. Would recommend this hotel to everyone travelling to Hanoi it is AMAZING!!