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The rate shown on the website is an average nightly rate, per room, for each room type displayed. The rates do not include taxes and service charge as well as extra charges (if applicable) such as an extra bed, gala dinner, mini-bar, or any other non-room charges. Breakfast is not included unless stated. To check the rate with taxes and service charges, please click the “Click to book” button to enter the booking form. The Booking Details on the right will have the breakdown of the rate. Please double check your booking details and grand total before you submit your booking. Please note that by selecting the “Click to book” button you are not submitting a booking.

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Different rates are due to the different promotions being offered by a hotel at any given time.

All promotional rates displayed are already discounted. Information regarding specific hotel promotions are also displayed on the booking form. For more details, please continue to the booking form.

“Hot Deal”, “Non-refundable”, “Special conditions”, etc. is an indication of a special promotion with some form of discount for a particular hotel, room type or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge. Please make sure to read the booking conditions carefully before you submit your reservation.

The rates displayed are per room, NOT per person. It is important that you input the correct number of guests associated with this booking as rates may change based on occupancy. In some instances, a hotel limits the number of guests per room. To avoid additional charges when you check in, the number of guests must be accurate.

Agoda.com does not provide travel advice. We recommend reviewing the hotel page, the room type page as well as the hotel reviews to help you make a decision.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

No. Only those room types available will be displayed after you enter your travel requirements.

Yes, this is possible as long as the room is available on the agoda.com website when you make a search.

Yes. Please bear in mind that the rates listed on Agoda.com website are only available through our service. Rates offered directly from hotels are typically 10% to 50% higher. In addition, you benefit from Agoda Rewards Points that can be used for future bookings on any of the Agoda Lowest Rates - Pay online hotels available through our website.

When a transfer service is listed, it's usually a requirement in order to get to your hotel of choice. You can choose not to use the service but hotels will be reluctant to remove the fee. You will need to negotiate with the hotel upon arrival.

No further discounts are available unless noted on the hotel page.

On the agoda.com Home page, input the search criteria then click 'Search'. On the Search Results page, under 'Sort by' please select 'Stars (1…5)'. The system will sort the hotel by the lowest star rating to the highest.

Please note that room rates and availability are subject to change at any time. Agoda.com cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information.

All promotional rates displayed are already discounted. If free nights are included in the booking, you will receive a discount worth the specified amount of nights. You will not get more free nights in addition to what you book on the website. Information regarding specific hotel promotions are also displayed on the booking form. For more details, please continue to the booking form.

Once you have selected your period of stay, you can then select the currency of your choice by clicking on the Display Rates box on the hotel page. Once selected the currency will automatically update to reflect the selected currency.

Please note that room rates and availability are subject to change at any time. Agoda.com cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information. IMPORTANT: Please note that the lead guest name is entered correctly.

Availability is based on your search criteria. If a hotel is displayed based on your search criteria, the available room types will be displayed.

The number of rooms available for your period of stay is displayed on the hotel page after you enter in your travel requirements (dates & destination). If you wish to book more rooms than what are available, you will need to split into different room types or search for another hotel. Please note that we may not be able to confirm room availability for any additional rooms in any extra booking, as rooms can be taken at any time.

Agoda.com offers the following “Best Price Guarantee”. If you have reserved a hotel room through agoda.com and then show us that you could book the same room for the same dates with the same conditions at a lower rate than is viewable and bookable on another website. We will either match that rate or beat it. Please click on the following link for further information : http://www.agoda.cat/info/agoda_policies.html#1

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

If you require more than a 30-day stay, you need to make 2 separate bookings. For example, a 35 night stay would need to be broken out into 2 bookings, 1 for 30 days, the other for 5 days.

Events happen around the world and, occasionally, your travel destination may be affected by an unexpected occurrence. In addition, you should familiarize yourself with the country you are planning to visit, both in terms of customs and habits, but also about potential risks. For these reasons, agoda.com recommends its customers to monitor the news and consult with their respective Embassies, Ministries of Foreign Affairs or other Government sources for official country-specific travel advisories.

You can reserve up to 9 rooms per booking. If you need more rooms, please make an additional booking. Please note that room are subject to availability.

Unfortunately there are no available rooms at your chosen Hotel for those dates. Please choose one of the following options: Go back to your chosen Hotel and change your search criteria OR Search for more available hotels in your chosen destination

You can see our list of special offer hotels at http://www.agoda.cat/specialoffers You can then select a Special Offer by destination from the drop-down list or by Special offer type. There are 5 types of special offers: 1) Last Minute Offers: Discount given to any booking submitted within XX days before arrival 2) Early Bird Offer: Discount given to any booking submitted XX days in advance 3) Free nights: Free night (s) will be given to any booking submitted more than XX nights. E.g. Stay 3 nights, pay for 2 nights 4) Free Upgrades: This promotion offers free upgrade when you book a specific room type on our website 5) Other Discounts: Any other form of discount. E.g. Stay 3 nights get 25% discount. Note: Promotions and offers are not applicable for all hotels. Different hotels will have different conditions. Only the ones stated in the Special Offers page will have special free nights and/or discounts. You can sign up to receive exclusive and promotional offers by going to the home page on our website.

When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""CLICK TO BOOK"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the hotel, period of stay, room type etc. Please read this carefully before submitting your booking.

Our hotel partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation.

The dates available for selection on our site are directly linked to the date and time set on your computer. Verify that your computer is set to the current date and time. Click the Start menu, select Settings ? Control Panel. Within the Control Panel window, select the Date and Time icon in order to open the Date and Time Properties window. In the Date and Time Properties window, select the Date & Time tab to view the current settings. Check to see that the correct month, year, day, hour, and time zone are being displayed. If these properties are not up to date, you must change them in order to see the current year within the dropdown menus of the Check-in and Check-out dates on the Agoda site. To change to the current time zone, first select the Time Zone tab then click on the dropdown arrow, select the correct time zone from the list, and click on the apply button.

Agoda.com currently only accepts credit cards (Visa, MasterCard, AMEX, JCB, IDEAL and Carte Bleue) and PayPal. 1) Rate per room per night - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID. 2) Special Rates - Pay at the hotel: Agoda.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an agoda.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email. In such cases we will not charge your card. You will be required to pay the hotel directly upon check-out and the hotels own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Rate per room per night'. Please note: Some hotels may charge your credit card with the full amount upon confirmation. This is mostly the case for non refundable bookings.

Agoda.com only accepts credit card (Visa, Master Card, AMEX, JCB and Carte Bleue) and PayPal. You are required to fill in your credit card details or log-on to your PayPal account to complete the booking process. Currently, all other methods of payment are not acceptable.

Agoda.com currently only accepts credit cards (Visa, MasterCard, AMEX, JCB, IDEAL and Carte Bleue) and PayPal. 1) Rate per room per night - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID. 2) Special Rates - Pay at the hotel: Agoda.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an agoda.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email. In such cases we will not charge your card. You will be required to pay the hotel directly upon check-out and the hotels own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Rate per room per night'. Please note: Some hotels may charge your credit card with the full amount upon confirmation. This is mostly the case for non refundable bookings.

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 10 business days to process the refund payment and transfer the funds into a customers account. Please note, some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement. However, your statement will ALWAYS show Agoda somewhere in the subject line.

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Yes. Please note that we may contact you for security purposes when making a 3rd party booking.

1) Rate per room per night - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID. 2) Special Rates - Pay at the hotel: Agoda.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an agoda.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email. In such cases agoda.com will not charge your card. You will be required to pay the hotel directly upon check-out and the hotels own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Rate per room per night'. Please note: Some hotels may charge your credit card with the full amount upon confirmation. This is mostly the case for non refundable bookings.

That depends on the type of booking: 1) Agoda Special Rates - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card in full. The hotel voucher AND credit card used for the booking must be presented upon check-in at the hotel, together with a valid form of photo ID. 2) Special Rates - Pay at the hotel: Agoda.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an agoda.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email.  Please note: The hotel reserves the right to preauthorize/charge your credit card prior to arrival. Timing and amount of charges will be in line with the conditions of your booking.

Unfortunately we cannot change the currency selected once the payment has been made. Please ensure that the currency chosen is correct before proceeding with your reservation.

Should you need to change the name of the reservation you must contact agoda.com as soon as possible. If you do not contact us to change the guest name the hotel reserves the right to refuse check in.

Agoda.com uses Secure Socket Layer (SSL) technology to encrypt all information. To check our site's authenticity and to verify the validity of our secured communication and information exchange lines, please click https://sealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=RESERVATION.AGODA.COM&en Your credit card will be charged by Agoda Company Pte Ltd, the company managing all credit card transactions for Agoda Travel Network companies including www.agoda.com. If you have any questions regarding charges to your credit card, please contact our Agoda Support Center.

Agoda.com currently only accepts credit cards (Visa, MasterCard, AMEX, JCB, IDEAL and Carte Bleue) and PayPal. Please note that some of these payment methods are only available on certain agoda.com language websites. Some hotels allow you to pay directly at the hotel upon check in. This will be specifically shown in the booking form. However, a valid credit card or PayPal account is still required for every booking, even in such cases where you have to pay directly at the hotel. This is necessary to guarantee your booking.

In general there should be no need to speak to your bank before making a booking. However, if you are making a booking from a different country then your bank may block your payment for your security. If you are using your card outside of your home country it may be advisable to let them know to prevent any inconvenience.

Unless specified, the Hotel should not charge your card. If this happens, either a) call us immediately or b) send an email to cs@agoda.com. We will open an investigation immediately.

The difference is a fee your bank has imposed on the transaction. The global financial crisis, in combination with recent legislation in the US has put significant pressure on the profitability of the banking and credit card industries. As a consequence, many banks have drastically increased the fees associated with international transactions in an attempt to recoup losses in other areas. This dubious business practice is unfortunately completely out of our control. If this happens to you, please let us know and we will do everything we can to help you recoup these fees with the bank.

In most cases, you will receive this email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'manage my bookings' via the website

You can check your booking status by logging on to 'manage my bookings' via the website. Alternatively you can access this information by logging into your account via the self service link in your confirmation email.

In most cases, you will receive this email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. The Hotel Voucher indicates that you have a confirmed booking with agoda.com. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'manage my bookings' via the website

All bookings are instantly confirmed. If the hotel has no record of your booking, please contact agoda.com immediately. Our contact details are displayed on the hotel voucher. Ask the hotel to call us directly and pass the phone to you or you can dial us yourself. Long distance charges may apply but we will refund you for the cost of the call. All you need to do is provide us the receipt.

Occasionally we will send a request for additional documents. This verification is part of our credit card security procedure. If the additional information is not provided, agoda.com will not confirm the booking and the request will automatically cancel. Please note that your booking request is pending until we receive the required documents. NO charge has been made to your card. Once your documents are received and reviewed, we will send you a confirmation email with the hotel voucher attached and charge your card subject to continuing availability. We will contact you within 24 hours of receiving your documents. Please contact us if you have not received confirmation after that time.

Should you need to change the name of the reservation you must contact agoda.com as soon as possible. If you do not contact us to change the guest name the hotel reserves the right to refuse check in.

If you do not present the hotel voucher and the credit card that you used to make the booking to the hotel, you may experience problems checking in.

Agoda.com will issue the Hotel Voucher with your booking details and that is our official confirmation. If your embassy does not accept this as proof for VISA application, you will need to contact the hotel directly for the hotel letter guaranteeing your booking.

Agoda.com now provides you with this Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to resend your hotel voucher. You can also resend your voucher by logging on to 'manage my bookings' via the website.

After you send the requested documents, we will send you an email confirming receipt within 24 hours.

No. The rates listed on agoda.com's website are only available through our service. Rates offered directly from hotels are typically 10% to 50% higher. In addition, you benefit from Agoda Rewards Points that can be used for future bookings on any of the Agoda Special Rates - Pay online hotels available through our website. We cannot guarantee either the rate or the availability of any booking you make directly with the hotel.

No. Unfortunately, if we have requested for additional documentation, we are unable to finalize your booking without these documents.

In most cases, you will receive this email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'manage my bookings' via the website.

Agoda.com uses Secure Socket Layer (SSL) technology to encrypt all information. Please click http://www.agoda.cat/info/agoda_policies.html#2 for more information about our Shop Safe and Privacy Guarantee. The link is secure and the information you provide will be reviewed by a trained member of our Fraud Prevention unit. This team ensures it’s really you making this booking. This verification is for your protection.

A duplicate booking will not be processed and charged unless you confirmed with us via phone/email that it is not an error. To avoid a duplicate booking status please ensure that the names are the actual names of the guests checking in. A duplicate booking will occur when the lead guest name, the email address, room type booked and the dates of stay matches or overlap.

You need to present: - The hotel voucher - The same credit card used to make the booking - A valid photo ID If you have submitted additional documents or used PayPal to pay for your booking then the credit card is not required.

The Hotel Voucher indicates you have a confirmed booking with agoda.com It is a PDF attachment sent to you at the time we sent you the Confirmation Email. It must be presented to the hotel at the time you check in. In most cases, you will receive this email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'manage my bookings' via the website.

If your card has become invalid or been cancelled please contact us to avoid any problems upon check in.

Agoda.com does not store your documents. As part of our commitment to your safety we adhere to the PCI security standards council. For further information please go to https://www.pcisecuritystandards.org

Occasionally we will call to confirm your details by telephone. This verification is part of our credit card security procedure. If the additional information is not provided, agoda.com reserves the right to cancel the booking and refund any charges to the original credit card.

Occasionally we will send a request for additional documents. This verification is part of our credit card security procedure. If the additional information is not provided, agoda.com reserves the right to cancel the booking and refund any charges to the original credit card. We will contact you within 24 hours of receiving your documents to confirm that your booking has been finalized. Please contact us if you have not received confirmation after that time.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

The extra bed rate will be displayed in the booking form when the number of guests exceeds the standard occupancy for the room type or when you search for hotel availability based on 3 people per room. If the 3rd person is a child under 12 years of age you need to tick the extra bed box in the booking form first for the rate to appear.

It is a common practice by hotels in Asia to include a Gala Dinner during the Christmas season as well as Western and Chinese New Years celebrations. These dinners are compulsory and cannot be cancelled.

Unfortunately, agoda.com only provides a hotel reservation service. When making a search you can choose 'Hotel/Airport transfer' in the facilities section to help you with your search. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website. Some rooms come with complimentary airport transfer. If this is the case it will be specified in the room type or will be noted in the grand total on the booking form. Airport transfers are usually subject to a charge. If you would like to arrange airport transfer, please contact the hotel directly once you have received your confirmation email. Their direct telephone number will be listed on your hotel voucher. Alternatively you can send your request via self service special requests. The self service link is provided in your confirmation email. You can also send your request by logging on to 'manage my bookings' via the website.

If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

Yes, but there is usually an extra charge associated with this request. If breakfast is not included during the booking process you would need to contact the hotel directly. It is up to the hotel to determine if the displayed rate includes breakfast.

Unfortunately, agoda.com only provides a hotel reservation service. Unless stated in the room type these are not available.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on ""Special Requests (Optional)"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete.

While agoda.com certainly has hotel suppliers who offer suites and rooms with kitchenettes, we cannot limit our search to hotels that offer these types of rooms. If you prefer to have a suite or a kitchenette, we suggest you select a property and available room type with the required amenities. You can review the amenities offered by the hotel in the room details.

Most hotels provide a luggage storing service both before check-in and after check-out either with or without a charge. Please check with the hotel receptionist upon arrival for more information regarding this procedure.

When making a search you can choose 'Pets Allowed' in the facilities section to help you with your search. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website.

Some hotels charge for these facilities while other hotels may give them as complimentary for their guests. This is subject to individual hotel policy. For more details, please contact the hotel directly.

The extra bed is compulsory for adults. If the 3rd person is a child under 12 years of age you have the choice to tick or untick the extra bed in the booking form after you have specified the child's age.

Room details are displayed when you click on [Photo / Info] next to the room type selected.

The extra bed is compulsory for adults. If the 3rd person is a child under 12 years of age you have the choice to tick or untick the extra bed in the booking form after you have specified the child's age.

On the hotel information page, click on 'Show more available room types' and the system will display all room types available at the hotel you have selected. If a certain room type you are looking for is not shown on the hotel page, it's not available for the dates you have selected.

When making a search you can select from our listed choices in the facilities section to help you with your search. Hotels will also provide information in the "Useful Information" section on the hotel page displayed on the website.

When making a search you can choose 'Car Park' in the facilities section to help you with your search. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website.

For all room rates that are inclusive of breakfast, there will be no reduction in the rates should breakfast not be consumed. Agoda.com is not able to remove a breakfast charge.

In those cases where breakfast is included in the room price, breakfast is not included for children when sharing a room with their parents without an extra bed. In such cases the hotel will charge for the child's breakfast directly. The breakfast is usually included in the extra bed rate.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

For more information about your chosen hotel please check the hotel page under hotel features, hotel description and useful information.

This bed type is suitable for single occupancy as a Semi bed is smaller in size than a Standard bed. Most hotels in Japan offer this bed type.

A Semi room type will mostly be provided by hotels in Japan. The size of the room is considered smaller than a standard room. A Semi room type category is suitable for single occupancy.

A triple room would be suitable for three adults and there would be bedding arrangements to accommodate three people. This could be one double and one single bed or three single beds.

Check-in time is normally from 14.00 hours. Check-out time is normally before 12.00 hours. Early check-in and late check-out are subject to room availability, cannot be guaranteed and are usually not free of charge.

This bed type is suitable for single occupancy as a Semi bed is smaller in size than a Standard bed. Most hotels in Japan offer this bed type.

A single room is designed for only one person. A double room is for double occupancy with either one double (king or queen size) or two single beds. A double room can also be used for single occupancy. A twin room is also for double occupancy but will have two single beds.

The type of breakfast offered depends on each individual hotel. Agoda.com does not have access to this information.

The room and its room type are guaranteed but the bed type is not. For example, a Superior room can come with one double (king or queen size) or two single beds. You can make a special request for the bed type but it is subject to availability upon arrival.

The hotel address will be shown on the hotel information page on our website. After the booking is confirmed, the hotel address and telephone number will be displayed on the hotel voucher. The address will also be shown in the hotels local language.

Room details are displayed when you click on [Photo / Info] next to the room type selected.

Room types vary from hotel to hotel however, hotels will generally have Standard, Deluxe, Superior, Club and Suite rooms. The main difference would be the room size and amenities. You can check for more information by clicking on [Photo / Info] next to the room type selected.

To redeem points for a booking, please login to your account on the first step of the booking form (Customer Details)- the login link is at the top right of the page. Once you are logged in, you will see a drop down where you can choose your redemption level. Please click on the Update Amount to redeem points. Please note that points can only be redeemed for Agoda Lowest Rate - Pay online.

Rewards Points are credited to your account 30 days after your departure date from the hotel.

Agoda Rewards Points are valid for almost 2 years: points earned any month in the present year will all expire 31 Dec of the following year. Expired points cannot be reinstated and will be deleted from your account.

Your password is case-sensitive, so please check to ensure that you are entering the password correctly. You can request password retrieval by using the 'Forgot your password?' link below: www.agoda.com/rewards/login_problems.html

If you are transferring points from another member's account to your own account because you have used your Credit Card to pay for a booking, you must ask the account owner to e-mail rewards@agoda.com to grant permission. You will receive points according to the amount that has been charged to your Credit Card. If you are transferring points between accounts registered under the same name, you must provide us with the proof that you are the owner of both accounts, which means registered names, contact details, and Credit Card details in both accounts must be the same. To request an account merge and transfer of points to an existing account and to terminate the new duplicate account, e-mail rewards@agoda.com.

Agoda Rewards Points cannot be bought.

Points can be redeemed for friends or family only when the last name of any one guest matches the account member's last name.

Agoda Rewards Points will be given to bookings that are confirmed under the Best Price Guarantee policy. For more information on Best Price Guarantee, please refer to our Policies.

If you cancel your booking no points will be earned even if a cancellation policy is applicable.

a) For bookings paid on the Agoda website, points earned are based on the full cash value charged to your credit card. For reservations made that require payment at the hotel, rewards are based on the room rate advertised on the Agoda website at time of booking. Every dollar spent, earns 20 rewards points. For example, if you make a booking worth US$1,000 and the full amount is charged to your credit card you receive 20,000 points on the transaction. Elite 75 Members earn a bonus of 55% additional points. Every dollar earns 31.25 points. b) Rewards Points will be credited to your account for every booking you make, regardless of who the guests are. You can earn Rewards Points by booking a hotel stay for your friends and family too. c) Once you've checked out of your hotel, you'll be asked to provide feedback on your stay. You will receive this option via email approximately 3 days after you have checked out. Each completed hotel review will earn you 500 points. You can post a review either by clicking on the hotel review link in the departure email, which will be sent to you around 3 days after your check out date. You can also login to your account and click on the "Review hotels" tab.

Only agoda.com customers with a valid booking are allowed to submit a hotel review. This guarantees, unlike many other travel sites, that you are reading 100% legitimate feedback. About 3 days after your departure from the hotel, you will receive an email inviting you to share your stay with other agoda.com members. The email will contain a unique link leading to the review submission form. You can also log in your agoda rewards member account and see the list of hotels where you stayed and that you haven’t reviewed yet.

Agoda Rewards membership is free. Simply submit a reservation request and you'll automatically be registered as a member of Agoda Rewards, or sign up at http://www.agoda.cat/rewards/signup.html. An Agoda Rewards member ID and password will be sent to your e-mail address, so you can access your account and enjoy the benefits of Agoda Rewards. Members who sign-up through our site will automatically receive 1,000 bonus points. Please remember to change your password once you become a member.

You need to log in to your account at http://www.agoda.cat/rewards/index.html and click on the 'Points & Transactions' tab to see details of your previous transactions. Your available points balance will be displayed on this page. On this page, you can also check the status of your outstanding bookings.

Your password is case-sensitive, so please check to ensure that you are entering the password correctly. If you have used the correct details and are still having problems you can request password retrieval by using the 'Forgot your password?' link below: http://www.agoda.cat/rewards/login_problems.html

Agoda.com offers the following “Best Price Guarantee”. If you have reserved a hotel room through agoda.com and then show us that you could book the same room for the same dates with the same conditions at a lower rate than is viewable and bookable on another website. We will either match that rate or beat it. Please click on the following link for further information : http://www.agoda.cat/info/agoda_policies.html#1

Sorry but once the booking is submitted, point redemption is not allowed. If you wish to redeem your points, you will have to cancel the booking and resubmit it. We cannot confirm the room availability during this process and if it is within the cancellation window, the cancellation fee will apply.

If you cancel a booking where your points were used, your points will be refunded upon cancellation. For shortened-stay bookings where agoda.com needs to refund you the reduced amount of the booking value, the points you have used for the booking will be refunded first. If the amount to be refunded exceeds the value of the points you have used, you will be refunded in cash in addition to the points.

Agoda Rewards offers two membership levels: Premier and Elite 75. Premier Members All new members are automatically assigned Premier Membership. For every dollar you spend, 20 points are credited to your account. Elite 75 Members Earn more than 75,000 points in a single calendar year and you'll become an Elite 75 Member. This entitles you to receive 31.25 points for every dollar you book, as well as allowing you to redeem points on a more flexible scale. Members maintain Elite status for the following calendar year. Members who fail to earn 75,000 points in the next calendar year will revert to Premier Member.

Only agoda.com customers with a valid booking are allowed to submit a hotel review. This guarantees, unlike many other travel sites, that you are reading 100% legitimate feedback. About 3 days after your departure from the hotel, you will receive an email inviting you to share your stay with other agoda.com members. The email will contain a unique link leading to the review submission form. You can also log in your agoda rewards member account and see the list of hotels where you stayed and that you haven’t reviewed yet.

If you have logged in and are still unable to redeem points, it maybe because: - The last name of the first guest does not matching the last name of the member. - The booking is a Special Rates - Pay at the hotel which means that your credit card will not be charged to confirm the booking. - You do not have enough reward points in your account. The minimum level for points redemption is 12500 points for 25 USD saving. If you have fewer than 12500, you cannot redeem points. Please note that points can only be redeemed for Agoda Lowest Rates - Pay online.

All hotel reviews are screened by our editors before being posted on our website to ensure the content complies with our review guidelines. Any review that is deemed unsuitable for publication for any reason will not be posted on the website. We’re working hard to approve your reviews as soon as possible. Reviews will generally show on-site within 7 - 14 days, however this is dependent on volume. During high volume periods extended timelines may occasionally occur.

No, only bookings made after you’ve acquired elite status are entitled to 31.25 points/dollar. Bookings made before acquiring elite status continue to get 20 points/dollar.

When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book it!"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the hotel, period of stay, room type etc. Please read this carefully before submitting your booking.

The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book it!"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation.

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 10 business days to process the refund payment and transfer the funds into a customers account. Please note, some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement. However, your statement will ALWAYS show Agoda somewhere in the subject line.

If you wish to get a receipt, please use agoda.com Self Service. Please note that we only offer an electronic receipt in PDF format. Self service allows you to get your receipt under your company name & address. You can also action this request by logging on to 'manage my bookings' via the website.

If you wish to get a receipt, please use agoda.com Self Service. Please note that we only offer an electronic receipt in PDF format. Self service allows you to get your receipt under your company name & address. You can also action this request by logging on to 'manage my bookings' via the website.

Please note that we only offer an electronic receipt in PDF format.

Agoda.com now provides you with a this Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to cancel your booking. You can also cancel your booking by logging on to 'manage my bookings' via the website.

Cancellation due dates are based upon normal local check in time.

If you cancel a booking where your points were used, your points will be refunded upon cancellation. For shortened-stay bookings where agoda.com needs to refund you the reduced amount of the booking value, the points you have used for the booking will be refunded first. If the amount to be refunded exceeds the value of the points you have used, you will be refunded in cash in addition to the points.

This is based on the hotel cancellation policy. Full period charge often applies for bookings under promotion or high season. The policy can be different from one booking to another. When you submit the booking, please check the Booking Conditions underneath the room type and on the booking form.

All Special Requests are subject to availability and cannot be guaranteed by agoda.com. Agoda.com will forward your request to your preferred hotel upon receipt. Please follow up with the hotel upon arrival.

Early check-in and late check-out are subject to room availability, cannot be guaranteed by agoda.com and are usually not free of charge. Should you need to request for these please click on ""Special Requests (Optional)"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete. You can also action requests by logging on to 'manage my bookings' via the website.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on ""Special Requests (Optional)"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete. You can also action requests by logging on to 'manage my bookings' via the website.

Unfortunately, agoda.com only provides a hotel reservation service. Some rooms come with complimentary airport transfers. They will always be noted in the grand total on the booking form. If the room does not have airport transfer, and you need one, please contact the hotel directly.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on ""Special Requests (Optional)"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete. You can also action requests by logging on to 'manage my bookings' via the website.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on ""Special Requests (Optional)"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete. You can also action requests by logging on to 'manage my bookings' via the website.

Unfortunately, agoda.com only provides a hotel reservation service.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on ""Special Requests (Optional)"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete. You can also action requests by logging on to 'manage my bookings' via the website.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on ""Special Requests (Optional)"" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete. You can also action requests by logging on to 'manage my bookings' via the website.

Agoda.com now provides you with a Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to request to amend your booking. You can also amend your booking logging on to 'manage my bookings' via the website.

All additional charges or refunds will be displayed in the grand total on the self service page. You can find this by clicking on the self service link provided in your Confirmation email. You can also find this information by logging on to 'manage my bookings' via the website.

Amendments made to your booking can result in rate changes. Your request cannot be processed unless the rate change can be charged. If the rate reduces, a refund will be issued subject to the cancellation/amendment policy.

Please create a new booking for the period that you wish to extend on the website. Usually hotels automatically arrange the same room so there is no need to change the room for the extended days.

Agoda.com now provides you with a Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to request to amend your booking. You can also amend your booking logging on to 'manage my bookings' via the website.

All amendments via self service will be confirmed instantly. Should the amendment not be possible you will be prompted to contact agoda.com.

Please create a new booking for the period that you wish to extend on the website. Usually hotels automatically arrange the same room so there is no need to change the room for the extended days.

Please submit a new booking for additional rooms. To avoid a duplicate booking status please ensure that the names are the actual names of the guests checking in. A duplicate booking will occur when the lead guest name, the email address and the dates of stay match or overlap.

To change hotels you need to cancel your original booking and make a new booking. Please note that any cancellation is subject to the hotel cancellation policy. Any new booking is subject to availability. The original booking needs to be cancelled first to prevent the system stopping your request as a 'duplicate'.

In most cases, you will receive a confirmation email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'manage my bookings' via the website.

The charge that appears on your statement will be converted to your local currency by your credit card company. The difference is a fee your bank has imposed on the transaction. The global financial crisis, in combination with recent legislation in the US has put significant pressure on the profitability of the banking and credit card industries. As a consequence, many banks have drastically increased the fees associated with international transactions in an attempt to recoup losses in other areas. This dubious business practice is unfortunately completely out of our control.

The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. When searching for the room rate, booking conditions will be right under the room type description. To check these please hover over ‘Free Cancellation?’ You can also click on the ""BOOK IT"" button which will direct you to the booking form. The hotel cancellation policy can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again before cancellation.

If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

Making a change to your booking may incur a charge. Please review the booking conditions located in your confirmation email. - If you want to change the dates of your booking, please click the Self Service link located in your confirmation email or login Manage My Booking on the website. - If you want to change hotels, you must cancel your booking via the Self Service link located in your confirmation email or login Manage My Booking on the website. - All other requests, such as adding a traveller, requesting an extra bed, should be made by giving us a call at +44 (0) 20 3027 7900. International charges will apply.

If we cannot authorize your credit card then the booking cannot be submitted. Please contact your credit card company to check on the status of your card.

Your password is case-sensitive, so please check to ensure that you are entering the password correctly. You can request password retrieval by using the 'Forgot your password?' link below: http://www.agoda.com/rewards/login_problems.html

If you would like to update you profile (email address, home address, etc.), please login using your email address and password here: http://www.agoda.cat/rewards/login.html Your password is case-sensitive, so please check to ensure that you are entering the password correctly. You can request password retrieval by using the 'Forgot your password?' link below: http://www.agoda.cat/rewards/login_problems.html

Each room type identifies the maximum number of guests allowed to stay in the room. This can be seen by hovering over the ‘people’ in the max column. For most room types you will be able to add an extra bed through the booking form. This fee will be shown before you confirm the booking. To avoid additional charges when you check in, please make sure you book the right room type. If you cannot find a room to match your number of guests, please book additional rooms.

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.