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Cabanas Maria Del Mar Hotel

Av. Arq. Carlos Lazo Mza 28 Lote 15-1 SM 01 Zazil-Ha , Isla Mujeres, Cancun, Mexico 77400 (Show on map)

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Area: Isla Mujeres Number of Rooms: 72

Recent customer reviews

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Pleasant

6.6

from 38 reviews

Value for Money
6.9
Location
9.2
Staff Performance
6.2
Hotel Condition/Cleanliness
6.4
Room Comfort/Standard
6.6
Food/Dining
4.3
All reviews (38)
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Ellen R. Groups United Kingdom, April 18, 2015
average

Good value for money. close to best beach. relatively clean.
5.7
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Julie L. Solo travelers Canada, March 31, 2015
Pleasant but inattentive to customer safety

location, garden, proximity to central area
5.7
The first week of my stay was great and I would have given an excellent rating until 2 days prior to leaving when a ceiling fan dropped on 2 of our group while sitting on the veranda. Staff acted quickly to remove the fan (i.e. evidence) and later someone arrived with antiseptic and bandages. No serious injuries but I and others were in shock, this could have resulted in head injury or even been fatal. I asked for a dr. but nobody came. At no point did any manager or owner appear to offer apologies much less acknowledge the situation. Promises were made to undertake maintenance. Also stairs in old section are rickety and unsafe. The man who looks after beach chairs was nasty and after I asked for a reduction on price late in the day he removed my chair & umbrella while I was swimming (after paying full price) while other guests kept their chairs at least 2 more hours. Could have been a great visit-again place but now will not return and would not recommend especially to families with children. Yes, accidents happen but follow-up is everything. A hotel can have wonderful amenities but if owner is negligent and does not take accountability for maintenance as well as for customers' safety & well-being it is not a place to stay. This same owner has other hotels Definitely avoid.
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Martha L. Couples United States of America, April 16, 2014
Very dissapointing

Location, location, location
5
It was a "big" let down. The "deluxe" room that we reserved was not what we expected, i.e.the faucet in the bathroom was about to fall, the rooms located on the third floor did not have a banister, the so call breakfast only included a piece of bread and a cup of coffee that looked more like mud. The hotel has great potential however, it is very poorly managed.
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Martha L. Couples United States of America, April 16, 2014
Dissapointing

Location, location, location
5.7
This hotel has great potential! However, the "deluxe" rooms need "work" - the faucet in our bathroom was broken, there was no railing going downstairs from the third floor and the breakfast was "horrible" - the "decaf" coffee looked more like mud and you only got one slice of bread
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Kerry M. Couples United Kingdom, April 1, 2014
1 night only

location, freindly cleaning staff......
4.3
very tired musty room with incredibly noisy air con. building work outside. breakfast too dry pieces of toast and a tub of jam.
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Karen A. Couples United States of America, January 6, 2014
Good value for the price.

location, location, location
8.3
No serious issues. We were only there for one night.
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Oren L. Solo travelers Israel, October 10, 2013
Good value for money

Pool, Beach and Room
7.3
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Agne K. Solo travelers Lithuania, May 29, 2013
Pleasant and nice

Beach, room, close to downtown
7.7
Great, would come back just for location and the beach
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Thomas R. Couples Sweden, January 13, 2013
good location

close to nice beach
6.3
Pretty average hotel with a beachbar right on the beach. The location is as good as it gets on the north part of Isla Mujeres. Five minutes walk to center of downtown. Note, The hotel onsists of two seperate buildings, quite different in style, choose depending on preferance. Free water is included.
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Paul M. Couples United Kingdom, January 9, 2013
Perfect location on the beach

Location....step out onto the beach
5.7
Rustic. Don't expect too much from the hotel apart from its fantastic location on the beach. If you do not expect too much, you ill be greatly rewarded. The secret is to relax into the pace of the island, appreciate the premium position this hotel has on the beach, and do not get too bothered by what can appear slow and sometimes unfriendly service. This can be the norm in a more unsophisticated part of the world but the people are genuine and, on many occasions display great humour.
Restaurant Tip: Don't forget to try Roosters Restaurant
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