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Verified traveler reviews

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based on 168 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.0
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.5
  • Food/Dining 5.8
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Jeremy N.
South Africa
May 06, 2016
Place was amazing ! For the price it was just bril

Pat L.
South Africa
May 02, 2016
Good location and rate
Highly recommend for family traveler. The apartment is really modern and good location. The kitchen got most of equipment but short of a few small things in terms of oven gloves, cloth for cleaning table, ice cream scooper, kitchen towel and sponge for washing dishes etc. I'm very happy with most of things it provides except that the house keeper didn't alway provide extra toilet papers. Because we stayed for 12 days and with young kids and it got two bathroom, we used a little more toilet paper and it met one Sunday and one public holiday which they don't have a house cleaning so they are supposed to provide extra toilet paper. They only provided me once off shower gels, shampoo, soap for hand wash and washing powder and soft we and after we finish, they didn't supply more. I'm not sure if it's supposed to be like that or not because they got daily house keeping except Sunday and public holiday. They also provided a box of chocolate and a bottle of champagne for our anniversary on 27th April. Thanks for that! If I really need to complain, there's a small thing bothering us that is their gyser is too small so after we have one hot bath, then there's not enough hot water for the next person to shower or bath. We need to wait for about two hours to get hot water again. One more thing happened is their internet started not working from the 2nd day we stayed until three days later, we got the internet back but the first day and the rest of days provided good and unlimited internet access.

Sayed A.
South Africa
April 29, 2016
Will recommend the hotel to everyone

Kimesh N.
South Africa
April 28, 2016
Canal quay
Grear accommodation and great access to facilities

Nkosinathi M.
South Africa
April 21, 2016
To convey my gratitude for the assistance I received. The hotel might need to improve the telephone system as I tried in vain to contact the reception from the room.

Fazila M.
South Africa
April 21, 2016
The cleaning staff had taken some of my personal items
Items that were to washed were thrown away

Shanelle M.
South Africa
April 18, 2016
Lovely Stay
We had a lovely stay at the Canal Quays. Great location, good service from staff. Neat and clean apartment.

Don R.
South Africa
April 05, 2016
Very good - we'll stay again

Sacha K.
April 02, 2016
Pleasurable Stay
Enjoyed our stay, room was clean, staff were helpful

Shaun V.
South Africa
March 29, 2016
The good & the bad
A fresh, tastefully furnished & clean apartment spoilt by a squeaky bed & loud staff in the early hours of the morning!