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Laura H.
Couples
Canada,
March 30, 2014
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Wonderful hotel with amazing staff
Great staff, wonderful food, comfy rooms
10
We had such a great experience with this place. We arrived there sick and spent three days hardly leaving our room. The staff was amazing and would bring food up to our room and all their food was wonderful. They helped us arrange train tickets and drove us to the train station at the end of the stay. The room was comfy and the internet worked great, would certainly stay again.
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Eduardo B.
Couples
Spain,
March 18, 2014
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The guy in the reception is the son of the owners and he would do all for you to have the best stay. The hotel is 5 min walk from the train station, but the boy can take you there anytime. He also gets the train tickets for you for free (amazing in Vietnam and maybe everywhere). He placed us to a nice room, got a free juice one afternoon, rented cheap bikes... So in all he cares for every single detail. Totally recommended.
Only critic is rooms could be slightly cleaner. Bit of dust everywhere, thanks to the dusty city, which is far away from being a nature hot spot.
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Grant W.
Couples
United Kingdom,
March 16, 2014
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Room was ridden with damp to the point where the walls were actually wet. Room was extremely noisy. WiFi was poor. Hot water stopped working. Breakfast was poor apart from the coffee which was good.
Confusion over final bill (I still don't know of we paid the right amount for some onward travel). Location is poor, no eating options immediately nearby and the street that it's on has no lighting.
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Stacy B.
Couples
United States of America,
March 4, 2014
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Fantastic Staff, Good Clean Hotel
8.3
The male reception was very nice and helpful. He was very welcoming, and helped us find out information about the train to Hue. He also gave a ride to train station. The food in hotel restaurant was also good. The room was clean but a little damp, perhaps due to the rainy cold weather. Room was big and comfortable, only distrubance was the noise from the train below.
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Massimo C.
Couples
Italy,
February 14, 2014
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Amazing customer service,good brekfast
The food was great,the guy at the reception was helpfull and friendly,free shuttle at the end of our trip
10
The room are clean and looks nice,big tv screen,heater was provided on request,staff always smiling...i really reccomend this hotel,the best in all vietnam....good price
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Michal V.
Couples
Czech Republic,
January 19, 2014
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comfortable room, extremely helpful staff
helpful staff, good location, comfortable room
8
The hotel is a good choice for every traveller who is seeking for a comfortable and friendly place to stay. The room was equiped adequately. It even had an electrical heating which we really appreciated during our stay in the middle of January. The room was cleaned every day. The hotel also provided bicycles and motorbikes for rent - bicycles weren´t the most comfortable and maybe a little bit more expensive than in the town - but you pay for the comfort. The staff was unbeliviable nice and helpful - we got welcome smoothie during the first night, they let us use the room until our night train for free and even took us to the train station with the car. Internet was very fast. For breakfast you can choose from a lot of options, so it was also okay. We would definitely recommend this hotel.
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Christy P.
Couples
United States of America,
January 18, 2014
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travel hub to major attractions
helpful staff many foriegner guests good food
9
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Michael P.
Couples
Australia,
January 15, 2014
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Average hotel, below average price
Price, location to attractions, spacious
6
The hotel is large and spacious with a nice central staircase and a small balcony on each floor. The rooms are large, however they can be a bit stuffy. The beds are ROCK hard, the most uncomfortable i experienced in Vietnam. Hot water does run out, each room has a tank that lasts about 4 min and takes 10-20 to recharge. No big deal, its very hot when full. We are easy going travellers, but did not find the staff overly friendly, and there was certainly no family atmosphere! After hiring a driver for a specific route and duration we were asked to pay more at check out than orginally agreed. Breakfast included is not buffet, just one item ordered off a menu. But overall for the price it is reasonable value.
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Jignesh S.
Solo travelers
India,
January 11, 2014
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Very friendly, attentive English speaking staff
Staff, Vegetarian food options, servuce
9.3
Enjoyed my stay. The staff is very attentive and helpful. They speak English well. They help you arrange for tours and in one case when the transport fell through, the owner personally came and dropped me off at the site. Great value!
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Patricia D.
Couples
Australia,
January 6, 2014
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Highly recommended
Price, staff and position
9
We have a bit of trouble with the hardness of most Vietnamese mattresses and this was no exception. However, this minor short-coming was more than compensated for by every other aspect of the accommodation. Good English, good food, no problem that couldn't be fixed, great tour facilities. Very good value for money here!
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