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Caravelle Saigon Hotel

19-23 Lam Son Square, District 1, District 1 - City Center, Ho Chi Minh City, Vietnam (Show on map)

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Area: District 1 - City Center Number of Rooms: 335
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
1240 reviews

Value for Money
8.0
Location
9.5
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.9
Food/Dining
8.2
All reviews (1240)
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Jak A. Couples United Kingdom, May 3, 2015
Excellent, but customers allowed to take liberties

Staff/Room/Breakfast
7.7
My Trip in the Caravelle was great, apart from one issue. A family I believe from China allowed their baby to poo in the pool. I made my thoughts clear to the pool staff who (eventually) did all they could to clean the pool- however the family were not removed from the pool and continued to clean the baby (who at this point is wearing nothing) in the water. I will be honest this was the main thing that let the hotel down, and even though i'd paid full price for the room I never really felt I was compensated for a child doing this in the pool which pretty much ended my trip usage of what is a very nice pool area. Also one other gripe is I needed to add another night as my wife got sick, but yet rather than just extend my stay on their system I had to go online and book another night. This is from my room in the actual hotel... I found it bizzare. But apart from that it was a nice stay, the Casino however is not a casino and more a smoky gaming/slot machine designed for middle aged sweaty guys to waste away the day.... If you are thinking Vegas, think again.
Jacques W. Business travelers Belgium, April 24, 2015
Conveniently located in the center of HCMC

I am used to drop in this hotel each time I come to HCMC. Very conveniently located to allow business contacts. Otherwise generally I am satisfied by the services.
7.7
Jacques W. Business travelers Belgium, April 24, 2015
Conveniently located in the center of HCMC

I am used to drop in this hotel each time I come to HCMC. Very conveniently located to allow business contacts. Otherwise generally I am satisfied by the services.
7.7
Alex C. Business travelers Singapore, April 21, 2015
Great service and location

Close to shopping and food places
7.7
Wonderful stay
Colette G. Groups United Kingdom, April 10, 2015
Caravelle stay

The Friendly staff, breakfast, location
10
We had an excellent stay. I would highly recommend it, the staff were very I formative and friendly. I left headphones at the hotel and they've delivered them to the airport the day I fly out. Would definetly stay here again.
Quek K. Couples Malaysia, April 5, 2015
Very good

Comfort
9.7
Relaxing & convenient to historical places
John B. Business travelers United States of America, March 22, 2015
Caravelle okay but not 5 star.

Hotel staff, location.
6.3
My stay was okay but the hotel is looking a little worse for wear, worn carpets, peeling caulk in the bathroom, sewer smell in all the elevators.
Lee C. Solo travelers Brunei Darussalam, March 6, 2015
the best hotel

food/staff/clean
10
excellent
Ingo M. Business travelers Germany, February 28, 2015
Excellent Hotel

Location Food Cleanliness
8.7
Very nice Hotel Will come again.
Leonard M. Solo travelers United States of America, February 15, 2015
Recent Caravelle Saigon Stay

The three best things about this hotel are: cleanliness, food and location
9
The hotel and rooms are very clean. The breakfast is very, very good with lots of Western and Eastern options. The quality of the food is exceptional. The location is right in the center of District 1. The A/C works great. The staff speak English and are very nice. I make note of the following issue with Caravelle. 1. The water pressure and hot water availability was exceptional. However, in our room, the shower head was kind of cheap and didn't allow for a nice spray pattern. The shower head really only had a narrow stream. It would be nice if they upgraded their shower heads to a higher-quality that allowed a better spray pattern/more spray pattern options. After all, we are talking about a 5-star hotel here - right. 2. My wife and I attempted to enter the Gambling area on the second floor. It should be noted that this area is restricted to foreign passport holders only. While I was able to freely walk in (as I'm Caucasian and clearly not a local), my wife, who is of Vietnamese descent, but is a US citizen, was restricted from entry. While we advised the manger of the gambling facility (inside the Caravalle) that she was a US citizen, she was still not allowed to enter. I can understand their foreign policy for admittance (as gambling is not legal for local residents), this experience came across as discriminatory. We submitted a copy of our Passports to the Front Desk. The manager of Gambling facility could made an effort to contact the Front Desk to cross-check our background - but - was unwilling to do so. This reflects negatively on the Caravelle Hotel. I complained about this to Caravelle management. We received what we feel was an unsympathetic apology. Our stay here was brief. If I had more time I would have escalated or taken more action on this. 3. The staff were nice, friendly and spoke English well. However, I think they fall a little short of 5-star. 4. All this aside, I would definitely stay at the Caravelle again.

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Customer Reviews - Caravelle Saigon Hotel, Ho Chi Minh City

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